Mar 25, 2019

Phone sometimes has a static white noise sound. I can't turn it off. It runs when not using phone.

Sometimes my phone has a static white noise. Happens randomly. I'll close all apps and it will until I turn phone off or restart.

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Device Performance,Google Pixel 3

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Recommended Answer

Mar 25, 2019

Hi Sara,

Have you tried restarting the phone into Safe Mode where all 3rd-party apps are disabled? It would help to discover whether an app you have installed is causing this.

- Mike

Product Expert Alumni codesplice recommended this

Quiana Long-McCrory

Apr 29, 2019

I need assistance with this static please, it's annoying.

Brad M2

Aug 18, 2019

I have a Google pixel 3 XL and my phone will also randomly have a static noise coming from it. Sounds like it is from the top in the back. It will do this even when the phone is sitting there not in use. The noise typically lasts 10-15 seconds. The phone will start to get hot when the noise occurs and slowly cool down after the noise has stopped. It doesn't matter if phone is charging/ not charging, in use/ asleep sitting on desk. Any suggestions other than safe mode as I would like to be able to use my phone while waiting for this random event to occur. It doesn't occur daily but does a few times a week.

Janis Dubra

Feb 24, 2020

Is there any solution to this problem? I have a Pixel 2 and have similar problem. The noise starts with any sound and continues for a couple of seconds after sound stops. The sounds are muted, not going on on full volume. In safe mode problem persists. I had the same problem in the past, but it went away after a restart. Not any more.

Tickmc

Diamond Product Expert

Feb 24, 2020

Hi Janis,

If the issue persists in Safe Mode then you need to establish whether there is a hardware fault causing this.

You can do that by performing a Factory Data Reset from Settings but not restoring from backups, installing apps as needed them until the issue recurs.

However, if you have a desktop machine handy, then you could try flashing a Recovery OTA as explained here.

- Mike

Janis Dubra

Feb 28, 2020

I've done the factory reset. Installed back all the necessary apps. It changed matters, but it's still not really good. There is no white noise any more, but with certain sounds I can hear distortions, especially on higher volumes. I fear that my problem will not give up that easily..

Janis Dubra

Feb 28, 2020

Have done some more tests.

On phone speaker opened the frequency generator app. For mid frequencies there's a strange glitch - on low volume it sounds fine, but on higher volumes single frequency monotone tone starts to oscillate and distort. Would really need a video with audio to give an exact reaction, but I don't have anything to record with ATM.

I also tried to connect headphones through the USB -C adapter - in my headphones it sounds without any problems. Just a monotone tone at all volumes.

Anyone has an idea what exactly is gone wrong? My first guess would be an "audio card" like in the computer. IDK how it's implemented in the phone, but could be similar. Only thing that confuses me in this case is that my headphones work fine.

Is there a logic in phone speaker itself? If there were only distortions I'd guess the speaker itself is faulty, but it also changes the frequency (oscillating) I hear and that puzzles me.

Tickmc

Diamond Product Expert

Feb 28, 2020

Hi Janis,

It might be best to reach out to a Support Specialist and have them investigate - via Settings > Tips & support or by requesting a callback on a different phone via this link.

You will need to do this within a county where the phone is officially sold and a warranty claim can only be made within the country of purchase.

- Mike