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Our software update is being released in phases. New features will gradually roll out across all regions. Stay tuned for updates.

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Cami V.
Community Manager•Original Poster
Jan 31, 2024

Issues accessing storage after January Google Play System update

Known Issue
January 31, 2024
We are aware of a storage issue occurring on a small number of Pixel phones that have received the January Google Play system update, causing some devices to behave incorrectly. If your device was impacted, you might notice multiple apps crashing, screenshots not saving, and external storage working inconsistently. 
 
This issue is more prevalent in devices with multiple user accounts and/or workprofiles. We are working on a fix for the root system update issue and we will update this thread when we have more details. Feel free to reach out to our support team if you have any questions.
 
In the meantime, if you have a Windows, MacOS or Linux computer available and are comfortable installing and using some developer tools, you can restore storage functionality to your device without causing data loss:
 
  1. Enable ‘Developer options’ within Settings on your Pixel phone by:
    • Navigating to Settings > About phone > Build number
    • Tapping the Build Number option seven times until you see the message ‘You are now a developer!’ This enables Developer options on your device
    • Go to Settings > System > Developer options
    • Under Developer options enable USB debugging
       
  2. Connect your Pixel phone to your computer via USB-C cable.
    • If device shows “Charging this device via USB” -> tap for more options and set to “File Transfer”
       
  3. Click here to download Android’s folder of Platform Tools to your computer, which includes the Android Debug Bridge (ADB) application. 
     
  4. After unzipping the downloaded folder, open your terminal / command prompt.
     
  5. Within Terminal / Command prompt:
    • Change your working directory to the platform-tools directory you just extracted the tools to.
    • Type “./adb devices” (“adb devices” in Windows) and press the Enter key. 
      • If the result within Terminal lists your phone as “Unauthorized” – your Pixel phone is likely prompting you to allow USB debugging. Tap Allow and retry this step so that your phone is listed as “device” within Terminal.
    • Input the following commands in your Terminal, pressing the Enter key after each line:
      • “./adb uninstall com.google.android.media.swcodec” 
      • “./adb uninstall com.google.android.media” 
         
  6. Disconnect your Pixel phone from your computer
     
  7. Restart your Pixel phone (your device might disconnect from network, this is OK)
    • On Pixel 5a and earlier: Press your phone's Power button for about 30 seconds, or until your phone restarts
    • On Pixel 6 and later, including Fold: Press and hold the Power and Volume up buttons at the same time until your phone restarts
       
  8. Return your phone and computer to their previous settings: 
    • Turn off USB debugging
      • Go to Settings and scroll to the System section (on Android 8 and above, go to Settings > System)
      • Tap Developer Options.
      • Tap the button to toggle developer options Off. USB Debugging is included in Developer Options
    • Stop adb:
      • Type “./adb kill-server” in your Terminal window and press the Enter key. Exit the Terminal application.
 
We're sorry for the inconvenience this has caused, and we appreciate your patience.
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All Replies (50)
scarlettekk
Feb 1, 2024
Appreciate the fix, but you guys really ought to have a system to rollback broken updates like this without needing the user to bust out adb. 
davidjbjkn
Feb 12, 2024
i also  agree , they should have a rollback update in case the update doesn't work
n8543491
Apr 11, 2024
Before Google goes and fixes issues with their phones they need to check and make sure each phone is not infected with Striped Fly or a hacked backend crypto miners like what Norton found on my device, really have no complaints with any Pixel after Norton techs cleaned them up. Hope this tip helps.
cheersb
Mar 8, 2024
The problem with your suggested work-around is that I can't transfer files. The option of Transfer Files/Android Auto has disappeared from the USB menu.
メロン 7835
Mar 11, 2024
4a（5g）ですがこれやっても解消しないですね。

サポートに連絡したら、修正パッチはないので初期化してくださいと言われました。

面倒なのでもうiphoneに戻ります。
やはりAndroidは不安定でした。

バイバイGoogle
DriftWave
Mar 11, 2024
Does this issue extend to Phone app as well. The call pop-up stays on top of the notification bar for a minute after i pick up or deny the call. Sometimes, the hang up button takes time to load as well 
Murshid Sk 8029672603205639968
Mar 11, 2024
I have the same question (257)
User 17999102747660212819
Mar 12, 2024
Pixel 6a. Ran ADB commands successfully. rebooted. Did not solve issue, phone still reboot loops (usable for about a minute or less, esp. if media apps are used.) Very disappointed.
Alex last_name
Mar 27, 2024
I've been having this exact same issue for a couple of months now as well. Just did a factory reset and the setup process was even broken and janky! Now I'm on the phone with customer support from India which is real rough let me tell you. I cannot believe I spent over $700 on this just for this phone to crap out or for Google to break it with some kind of update after not even 2 years. COMPLETELY DISGRACEFUL!!! That tech this expensive will break so hard after not even 2 years. This is CRAZY that you expect normal people to go through this process!
User 9788594962516203132
Apr 2, 2024
What should I do

Aisha Mushtaq 033
Apr 2, 2024
We're aware of a storage issue affecting some Pixel phones after the January Google Play system update. If your device is impacted, you may experience app crashes, screenshots not saving, and inconsistent external storage behavior. We're working on a fix and will update you here when we have more details. In the meantime, you can restore storage functionality by following these steps:

1. Enable 'Developer options' on your Pixel phone.
2. Connect your phone to your computer via USB-C cable.
3. Download Android's Platform Tools and unzip the folder.
4. Open Terminal/Command Prompt, navigate to the platform-tools directory, and run ADB commands.
5. Disconnect your phone from the computer and restart it.
6. Restore your phone and computer settings.

We apologize for any inconvenience and appreciate your patience as we work to resolve this issue.
User 9788594962516203132
Apr 2, 2024
My transfer file from the USB cable don't work

User 9788594962516203132
Apr 2, 2024
What should I do with the issues

Christian Wiget
Apr 3, 2024
Is the USB notification visible in the notification menu? You should be able to switch the USB mode there.

Last edited Apr 3, 2024
Alex 2293
Apr 4, 2024
My phone won't allow me to enter developer Mode, even after spam clicking on Build Number.  Not sure what the next step after that is.
User 8025226282388156896
Apr 12, 2024
Frustration with not feeling comfortable to perform actions suggested. Google needs to do the work, NOT the customer.
User 5695297650235553224
Apr 4, 2024
When will the issue of screen dragging be resolved anytime pixel 6a is on fast charging. I've made a post about it and still nothing has been done since last year when the phone was upgraded to android 14.
User 4302719925193644874
Apr 5, 2024
My Pixel 8 started randomly crashing weeks ago more and more over time. I added a work profile and after that the situation worsened to become unusable.

After a factory reset it is still randomly crashing/restarting. System update is on April 5, all factory provided apps are up to date, but I did not install anything more, I did not even add my Google account. Still the phone randomly crashes (maybe 5 times in an hour).

The adb commands do not find any package matching the names above:

C:\platform-tools>adb uninstall com.google.android.media.swcodec
Failure [DELETE_FAILED_ABORTED: Failed to uninstall apex com.google.android.media.swcodec]

C:\platform-tools>adb uninstall com.google.android.media
Failure [DELETE_FAILED_ABORTED: Failed to uninstall apex com.google.android.media]

$ pm list packages | grep media
package:com.google.android.providers.media.module
package:com.android.providers.media
package:com.android.providers.media.overlay.pixel
package:com.android.telephony.imsmedia

What should I do?
User 4302719925193644874
Apr 8, 2024
So I found the solution. Factory reset or reinstalling an OTA image does not solve, but unlocking bootloader and flashing from an older December image worked! Then it looks like I've been even able to update to the latest release with no issue. I'll refrain from adding a work profile until this is fixed however.

I hope this helps other with an unusable new Pixel. 
Md.Shoael S.M
Apr 13, 2024
Hi i am from Bangladesh. My Pixel phone sound distorted specially if i turn on loud speaker durning audio calling.
Sometimes it also make lower volume automatically.  Pls Fix network issue & sound problem.. 
Ross Mcallister
Apr 15, 2024
Google is a painful waste of time & money 
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