Nov 14, 2022

Mobile network connectivity issue - Pixel 7 Pro

Recently travelled to Dubai with pixel 7 pro and with Dubai local sim the mobile network kept getting disconnected frequently. Then shows no signal and after some time an exclamation mark or edge symbol. Even when signal was shown failed to connect to LTE.

Tried disabling 2g option on settings.that didn't help much.

Another phone just beside pixel 7 pro with same network worked with full 4g speed while pixel 7 pro was showing no signal.

Not sure if this is same in India.

Details

Connectivity, Network, Bluetooth,Google Pixel 7 Pro

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Last edited Nov 14, 2022

All Replies (12)

Lilybell2

Diamond Product Expert

Nov 14, 2022

Hello Sunil Kumar Potnuru,

Use the below link to reach out to Google's 1:1 Support for assistance. Fill out the form; just answer the form's questions, do not get sidetracked to the articles:

https://support.google.com/pixelphone/gethelp

You will need to do this within a country where the phone is officially sold and a warranty claim can only be made within the country wherein the warranty was issued.

Please let us know how you get on.

Best,

Lilybell2

Mario Sanjaya

Dec 27, 2022

I did everything what I can with my pixel 6 and still waiting for a fix. I used the phone and have been patience for more than 1 year.

All Google does either apology, asking for more patience or offering 100 euros credit which is completely useless knowing the phone can't be used.

They did offer a completely new phone but they are not confidence that this will solve the problem. Ofc, it won't since the modem is the real problem, using the modem will only result same connectivity problem.

User 4821256892108394191

Jan 10, 2023

Try a new phone also did it I'm waiting for mine, you can always try. Having the same issue on Pixel 7 Pro coming back with update in a week or 2

Edge Guy

Nov 14, 2022

This is also happening to me on my Pixel 6.

Before last week, I was getting decent 5G service but ever since last week, I have no service at all.

It will only connect to EDGE if I'm on wifi.

When resetting, I noticed that it does connect to 5G or LTE for a few seconds and then disconnects leaving me with no connection.

I tried to do some debugging and saw something about the data service being suspended.

Provider: Lycamobile

Last edited Nov 14, 2022

Edbert

Nov 15, 2022

I just recently switch to the pixel 7 pro and from time to time when I leave home, my phone would not get data connection. On the signal bar it shows the triangle with signal but with an exclamation mark at the end. The only way to fix this is by toggling airplane mode on and off.

Can't seems to find a fix anywhere.

Kalisairam Dash

Dec 27, 2022

I am facing same issue since long time but not getting any solution.Any one with any solution please update

Jim W 423

Jan 4, 2023

I'm having the same issue on mine. Showing signal at the top, but nothing connects

User 8114501297937531292

Nov 29, 2022

I just started recently having this issue in Eastern Virginia, at home.(pixel 7) Only thing that seems to fix is removing and re-inserting the SIM card. My OnePlus 7T never experienced this issue once, and APN settings are set correctly.

I haven't tried toggling airplane mode when it happens but I will try that next time.

Last edited Nov 29, 2022

Ingo Schiller

Jan 23, 2023

Does Google 7Pro uses a Simcard ?

Prakash Gupta 731

Dec 7, 2022

Having Network reception issues fory pixel 7 pro. Signal goes and get an ! And it never works. Customer care of Google in India is worse. They asked me to wait for Dec update to fix the issue but even after the update issue still persists. Just dubed my money in name of brand name called Google.

Last edited Dec 7, 2022

Sahil Maloo

Dec 30, 2022

I am facing the same issue. Network randomly goes off. Doesn't comes back easily.

Dusan Tomic

Jan 24, 2023

Make it default to using 3G on your sim options. It's a known issue apparently resolved when new modem firmware comes through a patch. People on the January pixel beta program report its solved. My worked fine on 5G in USA but has problems with Vodafone where 5G isn't available.

Sanath V

Jan 3, 2023

I am facing the same issue.

User 17488188134737979911

Jan 3, 2023

Pixel 7 Pro teim network problem may phone

Ifeatu Osegbo

Jan 8, 2023

I have the same problem but seems like I've got a walk-around.

I set my phone not to automatically select network and I choose the LTE option then it works fine.

Not sure the 5G network is available for my network provider in Nigeria but am sure this might help someone.

Ric Wood

Jan 20, 2023

I had all sorts of connection issues with my pixel 7 pro to start with, constantly dropping the network and to reconnect I had to toggle airplane mode and restart the phone. In the end it just stopped connecting. However, I got my network (O2) to send me an esim and I've not had a problem with it since setting that up.

Nejc Zorko Horvat

Jan 21, 2023

Just tried the same, migrated from sim to esim. Problem seamed to dissapear for a day and network failed again today. So esim is unfortunatelly not the answer.

e4Erem

Feb 1, 2023

Just Opt in to the Beta QPR 2.1 release and update, It will solve the problem.
https://www.google.com/android/beta#devices

Last edited Feb 1, 2023

J. Mayer Junior

Feb 1, 2023

I've told it so many times, every the experts flag it to off topic, what a shame.

Jim Dantin

Diamond Product Expert

I'm a volunteer Mr. Fixit who uses Sherlock Holmes diagnostic techniques.

Feb 1, 2023

J. Mayer Junior

I've told it so many times, every the experts flag it to off topic, what a shame.

Yes, and that will continue to happen because you refuse to educate the user to the downsides of beta, or refer them to the proper support area for beta.

Anyone considering using Beta should read this

https://www.google.com/android/beta

and then ask questions here

https://www.reddit.com/r/android_beta

NOT HERE!

Beta is NOT the solution for everyone!

User 17488188134737979911

Feb 1, 2023

Ok bat network issue and software update problem

Isaac Bongani

Feb 1, 2023

I have a problem with my google account