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10/2/19
Roaming indicator on since shortly after Android 10 update 1 Recommended Answer 277 Replies 698 Upvotes
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My phone displays "Preferred system" at the top where it used to say "Verizon Wireless" and there is a "R" next to the signal strength indicator. I first noticed this on 9/30/2019. My phone recently updated to Android 10. I'm not noticing any issues with calls, texts, or data. I also know I am not actually roaming. I'm on the VZW network in Columbus OH.
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10/2/19
I'm having the same issue on pixel 3 XL since updating to Android 10 this morning.
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10/3/19
Same issue on my pixel 2
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10/3/19
But mines saying data will cost more roaming...
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10/3/19
Same issue, and time with Verizon technical support last night brought no solution. We got to a last possible step being a factory reset, but with no confirmation the reset would fix the problem I decided not to try at this time.
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10/3/19
Same issue here with Pixel 3XL, also in Columbus, OH on VZW.
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10/3/19
Same issue for me as well. Pixel 3XL in Canton, Ohio. Update has trashed my phone that is less than a year old.
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10/3/19
Also having this issue since the update. On Verizon in Dayton, OH.
Last edited 10/3/19
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10/3/19
Also having this issue after update. Verizon in Louisville, KY area.
Last edited 10/3/19
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10/3/19
Same issue.  Also Verizon in Columbus, OH.
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10/3/19
Having this with Pixel-1 as well.  Verizon.  Recently updated to Android 10.  Further investigation shows the SIM Status being "Preferred System" instead of "Verizon"; hence, the Roaming indicator.  Whether or not I'm actually connected to Verizon or another network is unknown to me.
Last edited 10/3/19
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10/3/19
Same, Long Island NY. No solution yet. Have not tried a factory reset.
Edit: Just did a factory reset and it's back to Verizon. Back up to Google Drive first to simplify things.
Last edited 10/3/19
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10/3/19
pixel 2 xl, had signal this morning, battery died, plugged back in and suddenly no mobile network.
Preferred system / roaming
updated to 10 about a week ago

additionally, if i pull sim and reinsert, or cycle airplane mode LTE comes on very briefly and then goes into roaming.
Last edited 10/3/19
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10/3/19
Pixel 3 XL with Verizon. Started this morning. I've tried a network reset, but that didn't fix it. I've talked to 2 different Verizon reps today, and they both said to just ignore it, because I'm not really roaming. Not sure why this randomly just showed up today. I'm on the Start Unlimited plan. I'm trying to avoid factory reset at all costs because I don't have time to setup my phone again right now.
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10/4/19
Nice to know I'm not the only one. Started yesterday with update to Android 10. Verizon. Columbus Indiana.
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10/4/19
Pixel 3 XL here user who had the same issue. I got a new SIM card from Verizon and had them put my number on it, fixed this issue for me.
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10/4/19
Same problem here in Indianapolis area with my Pixel 3 after upgrading to 10 this week.
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10/4/19
Same issue.  On Verizon wireless NYC
Last edited 10/4/19
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10/4/19
Same here. Hopefully an update soon will resolve.
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10/4/19
Just got off of an airplane coming from Las Vegas (where I had VZW fine) and landed in Ohio with the Preferred Network and roaming indicator.. I've reset Network options, did *228 (option 1 and 2), and have powered off the phone. It still showing Preferred and roaming. The happened to me about 15 minutes ago.. suggestions?
Last edited 10/4/19
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10/4/19
Based on all of your reports, this really seems like an issue on Verizon's end. I suggest escalating the issue with Verizon.
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10/4/19
Started having the same issue since last night.

My battery died and when I restarted my phone it was in roaming mode.
Have tried rebooting, rebooting with sim card removed, and putting into airplane mode with no luck.

Pixel 2 XL on Verizon in South Jersey area.
Last edited 10/4/19
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10/4/19
Just got off the phone with Verizon.  They state that the issue has been reported and is being investigated but that there is not a known solution at this time.  It would probably behoove everyone to report the issue to them so they can make more reports and hurry along a fix.

They also stated that they are showing that I am in my home network and not roaming despite what the phone is showing so there should not be any data charge issues.
Last edited 10/4/19
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10/4/19
Same problem in DC area.
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10/4/19
I went to a verizon store and they replaced my sim card which resolved my roaming issue!
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10/4/19
Sounds like we are all in the same situation.  My guess is that next update for Android 10 Will fix it?!?
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10/4/19
Yeah same  Western NY.   Pixel 3   directly after the update. C'mon Google  You have to have heard of this by now
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10/5/19
Same issue - Pixel 2XL on Verizon in Boston, MA. Started on 10/4/2019. Was running fine on Android 10 up to this point. Network reset did not fix.

UPDATE: mobile and wifi networks were unstable/dropping. Factory reset fixed the problem!
UPDATE 2: Per Richard F: replace SIM card at a Verizon store or factory reset.
Last edited 10/5/19
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10/5/19
Also in MD.  Must be on android side.
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10/5/19
I really wanted to avoid the factory reset, so I decided to stop by a Verizon store and try a new SIM. Its been working great so far. So, it seems like either a factory reset or a new SIM should fix the issue.
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10/5/19
Same here. Thank God I found this area so I know I'm not crazy. I reset my wifi and Bluetooth settings, but I just can't do the factory reset. I'm in Fort Wayne, Indiana. I finally told tech support to forget it. They didn't know what to do anymore than I did. What the heck happened? I mean, there's no way to undo the latest update? What kind of crap is that? Lol. I'm frustrated, to say the least.... I'm probably using some substandard tower. Needed to vent. I went through EVERY setting. There's no way to change the problem.
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10/5/19
So thankful I found this thread. I have been scouring the internet about this. What does this mean!? What is preferred system!? What does the "R" mean!? I really hope something comes out of this .. I don't want to unknowingly pay for roaming charges. No amount of resetting or changing my data preferences makes these notifications go away.
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10/5/19
Same issue on my Pixel 3 XL and my wife's Pixel 3, in Cincinnati. Seems like Google and Verizon are playing the blame game.
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10/5/19
Just went to the Verizon store and got a new SIM. This resolved the issue.
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10/5/19
I can confirm that changing the SIM card worked. I just left Verizon.
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10/6/19
Same issue with my Pixel 3 on the Verizon Network in northern New Jersey. "Roaming" issue started within the past 4 days. Also frequently dropping the WiFi. I do not remember exactly which day I did the Android 10 update.

When I go to my settings and check "SIM status," it says I'm on "Preferred network" (rather than Verizon) and that I am roaming. [See attached pictures]

Verizon tech support was no help today. She said it still showed on their system that I am on the Verizon network, not roaming, and I should not incur any roaming fees, though she said often times charges won't be known until you get the monthly bill (very reassuring). She did not have any solutions to the issue other than having me turn the phone off and on (which I had obviously tried without success). 

Thankfully, I found this forum while she had me on hold and I asked her for a new Sim card, which is being shipped to me for free. Hoping that solves the problem. Thanks guys! =]
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10/6/19
Same issue in Des Moines Iowa
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10/6/19
Same issue, Kettering Ohio
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10/6/19
I'm experiencing this also with Verizon Wireless after the update to Android 10. Located in Central MA.
Last edited 10/6/19
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10/6/19
Same issue, Dayton OH.  No troubleshooting with Verizon worked including reactivating the SIM and resetting network connections.  Getting a new SIM as others have said this will fix the issue.

Their CSR said "What it comes down to is Google is probably checking to see if the phone is connecting to the home SID, which you are not connected to. This is by definition roaming, but isn't what is traditionally referred to as roaming."  

Not sure if his definition is right, but I suspect the diagnosis is.  I'm guess related to network infrastructure changes/growth which is changing which SIDs provide better connections?

His follow up comment was  "We can definitely get you a new SIM if you would like, this would only fix the issue if the phone has something stuck in the software specific to this SIM for the roaming list, as a new SIM would be using the exact same roaming list from us."
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10/6/19
Same issue here on Verizon in NJ with a Pixel 1.
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10/6/19
Same issue for me on my pixel 3xl with verizon except the roaming indicator appeared today (10/6) not immediately after the update. Weird cuz I'm definitely not in a roaming area service wise so not sure what to make of this
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10/6/19
Mine showed up this morning in Connecticut
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10/6/19
Same problem started for me today on a Pixel 2 XL. Android 10 has messed this phone up. Definitely will be more hesitant with upgrades in the future after this mess.
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10/6/19
Same issue for me. Cincinnati, OH
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10/6/19
Same in SE Michigan. updated to android 10 over a week ago and my cell signal has been pretty inconsistent since then. now today the roaming started and everything I've tried short of a factory reset hasn't helped. last thing i want to do is factory reset and have it not fix it
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10/6/19
I got a new sim card from the Verizon store and it's working now.
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10/7/19
Same issue on my Pixel 3, also Verizon. Reset mobile network and Verizon reactivated my SIM card. No change and I'm wary about doing a factory reset. This is my second Pixel 3 - the vibrate setting wasn't functioning on the first one.
Last edited 10/7/19
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10/7/19
Same issue Washington DC
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10/7/19
I am having this exact issue on a Pixel 2 less than a week after updating to Android 10. I've had this phone for almost 2 years now and never had this problem. We are in Richmond, VA. Verizon says I'm not roaming on their end and it's most likely a software issue due to the update. I was on the phone with Google trying to get some technical support after Verizon's support was to no avail, but the Google representative said they've never encountered this issue and would need to call me back later....
Last edited 10/7/19
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10/7/19
Same issue here on Pixel XL.  Started yesterday in Kent Ohio area.  Chatted with Verizon and no 
solution.  Also, recently updated to 10.
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10/7/19
Are we getting roaming fees bc I'm in my house
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10/7/19
Same issue here. I'm also in the Kent Ohio area. Nothing seems to fix the problem.
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10/7/19
Same as all of the above.  According to Verizon CSR, "Google is probably checking to see if the phone is connecting to the home SID, which you are not connected to. This is by definition roaming, but isn't what is traditionally referred to as roaming."  Whether that definition is correct or not, the diagnosis probably is.  

No network troubleshooting with Verizon corrected it including resetting network connections (erasing any downloaded SIMs) and reactivating the SIM.  A replacement SIM is on the way.
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10/7/19
I'm having the same issue but it's also asking me to download my group texts from each person individually instead of just appearing in the group
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10/7/19
I am also having the same issue.  I called Verizon Customer Service this morning and they could not figure out.  Has anyone found a solution?
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10/7/19
Having the same issue on Pixel 2. Roaming while I am in my home city for no reason...
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10/7/19
Same issue Verizon. From Massachusetts
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10/7/19
SOLVED

Unfortunately you have to erase all data and restore factory settings to fix this issue. I backed everything up to my Google Drive first to make things easier.
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10/7/19
Same issue in CT. started last night
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10/7/19
Ditto in Southwest pa. This latest Android update has screwed up a LOT of stuff
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10/7/19
Same in Michigan
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10/7/19
Seeing the same thing
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10/7/19
Good job Google. Looks like you done goofed on this one. I'm stuck in roaming as well since the update
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10/7/19
Same issue in Rochester NY.
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10/7/19
Same issue in Putnam County, NY which I just noticed some time after updating to Android 10 and I have not enabled roaming.
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10/7/19
Same Issue, Detroit MI - Verizon...
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10/7/19
Nashville TN and having same problem.  Tried resetting, removing Sim and placing it back but no luck
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10/7/19
Also having this issue in Arlington VA.
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10/7/19
Also having this issue in Idaho Falls, ID on a Pixel 3. Originally a Verizon customer out of Ohio (which I only mention because so many others here are reporting from the area).
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10/7/19
I updated to Android 10 a few of weeks ago, but this issue just started for me over the weekend. I'm on Verizon in NH.
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10/7/19
Same as Josh. Roaming just came on in NH on Verizon a few days ago, though I got the Android 10 a few days before that.
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10/7/19
Same thing is happening to me - Near Akron OH - Pixel 2XL
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10/7/19
Having the same issue Verizon in PA.------- Just got back from Verizon corp store. new SIM fixed problem
Last edited 10/7/19
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10/7/19
Same here in Rochester New York on Pixel 3 xl
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10/7/19
Same issue in Westchester, NY. Pixel 3XL
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10/7/19
mine started happening after the battery died. now i drop calls and cant connect to the internet. ive had android 10 for a while without issue. but my phone ran out of battery and shut down and now im roaming all the time.
Last edited 10/7/19
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10/7/19
Confirmed SIM card replacement is the fix. It looks like Vz has new SIM cards. I'm guessing this would have been fixed in a future software update but who knows.
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10/7/19
Getting a new SIM card from Verizon seems to have fixed the issue.
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10/7/19
Confirmed, new SIM fixed this for me.
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10/7/19
Same issue in northern VA. New SIM card is on it's way to me. I'm hoping this works!
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10/7/19
Same issue here in Worcester MA
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10/7/19
Pixel 3xl in CT. New Sim card fixed the issue.
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10/7/19
I had this happen too. Had to factory reset. I tried everything else. It worked but a pain to have to reinstall all the apps!!
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10/7/19
How does Verizon not know what conflict is causing this? I'm noticing a major difference in phone quality now too.
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10/7/19
I've noticed the same.  Verizon.  Atlanta area
Last edited 10/7/19
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10/7/19
Hey all,

Verizon
Pixel 3 "blueline"

I also had the exact same issue, cell symbol has the little R, settings menu says Roaming - LTE, was unable to receive calls or texts, but I was able to send them...

In my case, this did not happen immediately after an update, I had build QP1A.190711.020.C3 for a while before this happened. I Just woke up yesterday (10/6) to find this issue, while I had that build since it was released (Sept 28 or 29?). Someone mentioned earlier that this build (020) is Verizon specific, however, I don't think that's true, because Google would publish the image with "Verizon" in the build name (for example "PQ3A.190605.004.A1, Jun 2019, Verizon").

I decided to wait for the next image and completely reflash instead of taking the update through the phone's OTA updater app, as the monthly security update was coming soon.

Today, the full factory/system image for the October security update was published. I flashed it with adb sideload, and this solved the issue for me. This is good news, as a "factory reset" is not necessary, so you can keep all your apps and data and etc. I don't believe a system problem can be reliably fixed with a factory reset anyway, this is obviously a widespread bug, not caused by configuration or apps. For those who only factory reset, I'm concerned that the issue might reappear, at least until you get the next system update

I'm now running build QP1A.191005.007 and I have full LTE again

Download and Instructions here: https://developers.google.com/android/ota

Quick summary of flashing with ADB:
  • Download the right zip for your phone (latest is at the bottom of each section)
  • Download the platform-tools zip
  • unzip platform-tools, DON'T unzip the new system image
  • (optionally, copy to Program Files and add adb.exe to system environment variable: path)
  • enable USB debugging on your phone in Developer Options
  • open your terminal and CD to the location of adb.exe (if you didn't add it to env var: path)
  • plug phone into a computer with a high-quality USB cable
  • run ​adb devices
  • ​if you see your device, run ​adb reboot recovery
  • ​use volume and power buttons to select Apply Update from ADB
  • verify the phone is in sideload mode: ​adb devices
  • ​run the update: ​adb sideload C:\full\path\to\your-image.zip
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10/8/19
I just updated with the October security patch and issue is fixed. No need for new sim card or factory reset on my end.
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10/8/19
Due to this roaming issue, my Pixel 3 was asking me to individually download each text message before displaying it because the phone thinks it's roaming. I had to go into Messenger >> Settings >> Advanced >> turn on "Auto-download MMS when roaming". This fixed the text message issue but not the roaming issue. Waiting for my SIM to arrive in the mail tomorrow since Verizon tech support CSR had no idea what the issue was.

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10/8/19
South Central PA, original Pixel XL. Developed the issue overnight Sat/Sun, no amount of fiddling with settings would bring back LTE. Called VZW tech support and logged the issue yesterday. Called again today and the tech was more forthcoming about this being a known issue. He also discovered that the recent calls I made had all been 1x (lowest quality available) after having initially told me that this really wasn't an issue and I wasn't really in roaming mode. He sounded more surprised than I was. Cuz I wasn't.
Straight to the Verizon store after work for a new sim card, issue fixed. Get home, and there's a huge security update. Went through that too and all is well for now...
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10/8/19
Same issue in Georgia... Pixel 3 XL
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10/8/19
Same issue Portland, Maine
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10/8/19
Same on pixel 2 in jersey. Updated 2 weeks ago and roaming as of today.
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10/8/19
Exact same issue Pixel 3 in Marion, Iowa on VZW
Problem started afternoon of Sep 30th.
On chat/phone over an hour with tech support and even tier 2 support.
VERY ANNOYING.  Group text messages have to be manually downloaded
Last edited 10/8/19
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10/8/19
ditto Pixel 2 XL on Verizon Northern IL, just started tonight (10/7/19)
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10/8/19
My husband's 3xl is doing it too, we better not get charged for this!!!
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10/8/19
Just manually checked for updates on pixel 2XL. Released October 6. Build number QP1A.191005.007.A1. Latest update fixed this on my phone.
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10/8/19
Same issue on my pixel 2. Has anyone tried a factory reset?
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10/8/19
Had same problem, checked for manual updates, installed, now it shows Verizon again instead of "preferred system."
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10/8/19
Same problem. Pixel XL 2. Was on tech support last night 2 hours. Did everything but factory reset. Not fixed. Phone says I will be charged extra for sending text.  What is going on? I'm in Massachusetts - Verizon

Note: I did update  couple weeks ago
Last edited 10/8/19
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10/8/19
Same issue here on Pixel 3. Oddly enough it is not a problem on my Pixel 2, just the 3. So glad I found this thread. Started showing roaming preferred network about a week ago. Will not bother calling Verizon based on responses here. Planning to go to Verizon store to try a new SIM.
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10/8/19
Same issue in Massachusetts on Verizon
Last edited 10/8/19
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10/8/19
Same here in NJ. Pixel 2 xl. Just updated today.
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10/8/19
Same issue, commenting to follow this thread & in hopes that sheer volume encourages Google to fix it. Pixel 3, Verizon. Obviously wary about the factory reset, and don't have a ton of time to swap out my SIM card at the store...I may be patient enough to wait for a system/software update to fix this bug (as long as I'm not accruing roaming charges and this is just an indicator issue). 

Side note: it's currently causing me to have to manually download all my messages...if I switch the setting to allow messages to auto-download even while roaming, I assume I still won't accrue extra charges? Fingers crossed.
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10/8/19
October security patch installed last night.  No longer have data roaming.

Interesting thing is now the strength of the network looks pretty low in the top status bar.  Not sure if that is related or a coincidence.
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10/8/19
Everyone with this problem should check your phone for another update, there is one available
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10/8/19
Shane..there is no update available on my Pixel 2XL
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10/8/19
Just updated to the most recent security update and fixed issue, using pixel 3
Last edited 10/8/19
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10/8/19
Just ran update for 10/08/2019. This issue is now fixed on my 2xl
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10/8/19
Security patch update did solve this issue for me!
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10/8/19
Also forced through the latest security patch and roaming is now gone (as Dan noted above). (Pixel 3> Settings > Security > Security update.)  At first glance, it said there was no update available, but when I clicked Security Update, it did go through a download/installation process.
Last edited 10/8/19
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6 hr
Found this on another thread and it's worked!!!

Go to your apps, click on "see all # apps", then click on the three vertical dots in upper right hand of screen and select "show system". From here, scroll and find phone services, then storage and cache, then "clear storage". Then restart phone.
It may give a warning, but I did it and have seen no adverse effects.
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