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Original Poster

Sep 9, 2019

Upgrade to Android 10 disables instant hot swap between e-SIM and physical SIM

I have Pixel 2 XL. Prior to upgrade to Android 10, I was able to easily swap between Google Fi on e-SIM and Verizon MNVO on my physical SIM from Carrier settings under Network & internet. Since upgrade to Android 10, whenever I switch back to Google Fi, the phone stops seeing physical SIM.

The only option to re-enable physical SIM now is to either re-insert SIM card try or click on + next to Mobile network option and simulate "downloading" a virtual SIM which will fail but in the process re-enable the physical SIM installed in your phone. That is a major bug preventing seamless switch between Google Fi e-sim and physical SIM. When physical SIM is activated, it can see two SIMs - inactive downloaded SIM for Google Fi and active physical SIM. Once I enable in options SIM for Google Fi and confirm switch, it no longer sees the physical SIM.

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Connectivity, Network, Bluetooth,Google Pixel 2

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Last edited Sep 9, 2019

Recommended Answer

Product Expert Alumni

runtimeterror.dev/how2ask

Sep 10, 2019

If you haven't already, please be sure to report this defect directly to the Pixel team via Settings > About phone > Send feedback about this device.

I also found this issue on the tracker which you might want to "star" as well:

https://issuetracker.google.com/issues/140447170

Cheers,

John

Original Poster Tom Babula marked this as an answer

Helpful?

All Replies (22)

User 16356877557603674257

Sep 10, 2019

To double up here, identical problem in the Pixel 2. Either find me a shortcut (USSD/MMI) that lets me manually change Sim, or give me back the menu options to do it.

Sep 19, 2019

After the update my physical SIM isn't working anymore...

Abdullah Almolah

Sep 20, 2019

This issue here also! Please restore the old way!

User 7494532441941465382

Sep 20, 2019

It's a big problem.pls fix it !!!

Sep 21, 2019

You just have to pop out your sim, and reinsert. I came here with the same problem, but when you add your physical sim back, you have two options to hot swap between Google fi e-sim and physical. hope this helps!

User 18011253799887119493

Sep 21, 2019

Same problem here. Sent feedback on phone as suggested. Popping the SIM out while in the middle of a forest is not an option. Please fix this problem.

Sep 24, 2019

I had the same issue and had to go through the download esim process, wait for it to fail, and then it recognized 2 sims and i could pick the physical SIM. I have done this many times while traveling before the Android 10 update but this is the first time since the update so I suspect it is an Android 10 issue.

User 15397228907193447907

Sep 28, 2019

Same issue. Great job Google! It happen with me at the worst time, phone needed for a activation code. They sent it to the physical sim and I was NOT able to switch back after 1 hour in line, in a store, in a hurry. And unable to pay because I can't get the code. Again Google, Thank you!

User 12231359062337706544

Sep 29, 2019

Same issue here and only after the upgrade to 10. having to carry a pin, take off my case and reinsert the Sim slot is terrible.

Sep 29, 2019

Same issue. It really sucks.

Sep 30, 2019

Same for me

A.RAHIM Mohamed

Oct 1, 2019

The only way is remove and re insert the Sim 😩😩

Bradley Baldwin

Nov 13, 2019

Same issue with mine as well. Pixel 3 XL, Android 10. Cannot switch from physical SIM to e-SIM anymore via the FiSwitch app, settings, or the dialer code. Nothing works. Under Android 9, this functioned beautifully. I use Fi in certain areas, and a physical Verizon SIM in others. Guess I'll be flashing back to Android 9.

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