Due to high volumes, you may experience long wait times for customer support. We greatly appreciate your patience.

/pixelphone/community?hl=en
This content is likely not relevant anymore. Try searching or browse recent questions.
After Android 12 update, Face unlock stopped working. Getting the dreaded "Clean the top of screen
2
Updated to Android 12 yesterday. Since then face unlock stopped working on my 4XL. Getting the dreaded "Clean the top of the screen, particularly  the black bar". No amount of cleaning has helped. Tried soft reboots, and it hasn't helped. Screen goes completely back during calls. Do not want to delete the face unlock profile and redo it. Previous problems with software updates (according to some users in the forum, they could not reset the face unlock until a new software update in 2020) so I don't want to chance it.
Details
Pinned
Locked
Latest Update Latest Updates (0)
Relevant Answer Relevant Answers (0)
All Replies (90)
Relevant Answer
Boot into safe mode and see if the issue continues: https://support.google.com/pixelphone/answer/2852139?hl=en If it doesn't work (which I have had the same problem) then deleting and redoing the facial profile is your best bet.
marked this as an answer
Relevant Answer
How do I boot into safe mode?
marked this as an answer
Relevant Answer
Use the instructions in the link above
marked this as an answer
Relevant Answer
Thanks Benjamin, I did shutdown and restart. Seems like the problem has been resolved now.
marked this as an answer
Relevant Answer
Yes indeed it's quite disappointing. Google support is quite useless or shall I say not willing to accept the problem. This is very different from nexus days. I am switching away from pixel/google phones after  many years. Google is just not my fav brand any more they've taken customer apathy to a different level altogether.
marked this as an answer
This question is locked and replying has been disabled.
Discard post? You will lose what you have written so far.
Write a reply
10 characters required
Failed to attach file, click here to try again.
Discard post?
You will lose what you have written so far.
Personal information found

We found the following personal information in your message:

This information will be visible to anyone who visits or subscribes to notifications for this post. Are you sure you want to continue?

A problem occurred. Please try again.
Create Reply
Edit Reply
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
Report abuse
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
Report post
What type of post are you reporting?
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
This reply is no longer available.
/pixelphone/threads
//accounts.google.com/ServiceLogin
You'll receive email notifications for new posts at
Unable to delete question.
Unable to update vote.
Unable to update subscription.
You have been unsubscribed
Deleted
Unable to delete reply.
Removed from Answers
Removed from Updates
Marked as Recommended Answer
Marked as Update
Removed recommendation
Undo
Unable to update reply.
Unable to update vote.
Thank you. Your response was recorded.
Unable to undo vote.
Thank you. This reply will now display in the answers section.
Link copied
Locked
Unlocked
Unable to lock
Unable to unlock
Pinned
Unpinned
Unable to pin
Unable to unpin
Marked
Unmarked
Unable to mark
Reported as off topic
Known Issue
Fixed
Marked Fixed
Unmarked Fixed
Unable to mark fixed
Unable to unmark fixed
/profile/0
false
Search
Clear search
Close search
Google apps
Main menu
Search Help Center
true
1634144
false