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8/24/19
Lockscreen Loop: Pixel looping back to PIN screen after correct PIN is entered 2 Recommended Answers 122 Replies 192 Upvotes
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Last edited 8/24/19
I have recently updated my Google Pixel XL to Android 9. Noticed that when I entered in my PIN it didn't unlock straight away so was using just my fingerprint to unlock whenever I went to use the phone. Then had the bright idea of restarting the phone to see if that fixed the PIN issue...except when restarting, a PIN is required as double security. I am now stuck: I enter my PIN and the screen goes black as if it was unlocked but then comes back to the lock screen. I keep typing in my PIN and it just keeps coming back to the same lock screen. 
  • No, I have not forgotten my PIN. It accepts the PIN as correct because any other combination comes up as "Wrong PIN" but when I type in the right PIN it goes black and comes back to lock screen. 
  • I have since done several restarts and still no change
  • Tried rebooting in safe mode but still comes back to lock screen after I log in
Has this happened to anyone and what did you do to fix it? I really don't want to have to delete everything and reset
All Replies (122)
8/25/19
I'm having the same issue with my phone. Hopefully we can get this solved.
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8/25/19
Hi, same issue, even in safe mode. Recently upgraded to android 9. So frustrating!
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8/25/19
Same issue, phone is unusable (except can receive calls).
Pixel 1, recently upgraded to Android 9.
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11/10/19
Does anyone have this issue ???

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