Jul 8, 2021

When I'm on a call, the sound will stop. The other person can hear me. I have to turn off WiFi

When I'm on a call, the sound will drop even though the other person can hear me. I have to turn off WiFi in order to hear.

Details

Device Performance,Google Pixel 5

Locked

Informational notification.

This question is locked and replying has been disabled.

Community content may not be verified or up-to-date. Learn more.

All Replies (4)

Yasin 7

Diamond Product Expert

#TeamPixel

Jul 8, 2021

Hello Tinuade Oyelowo ,

Welcome to Google Pixel Community.

Disable WiFi calling.

Go to settings > network & internet > Mobile network > Disable WiFi calling.

Let us know how it goes.

Thanks.

Larry2997

Jul 24, 2021

Somehow this seems like dreadful advice from a "Silver Product Expert". My phone also will cut out after 20 minutes, as if to say "That's enough, say goodbye now." And disabling wifi, a feature that makes the phone work in regions where the carrier signal is weak, isn't a solution. Might as well say "Limit your phone calls to 20 minutes" or "Don't use it as a phone, just play games on it and take pictures."

I know how to turn off wifi calling. I also know how to turn the phone off entirely. I also know how to buy an iphone to replace it with. What I'm hoping for is a fix.

Last edited Jul 24, 2021

Jim Dantin

Diamond Product Expert

I'm a volunteer Mr. Fixit who uses Sherlock Holmes diagnostic techniques.

Jul 24, 2021

Some carriers limit features. So perhaps your cellular carrier (whoever that is) limits the use of WiFi calls in your country (wherever that is).

If you don't appreciate the help that you are getting from the volunteer Product Experts in this Help Community, you should contact Google Pixel Support directly, as well as your cellular and internet providers.

Larry2997

Jul 24, 2021

How's the saying go? If you don't have something positive to contribute, don't say anything.

Okay, then I will try not to gripe.

BUT -- it goes both ways. If you don't have a positive fix, don't suggest something useless. If there's a known issue with the phone, don't suggest disabling functionality rendering the phone useless. Doing further research, I see a LOT of people with the identical issue, and no reliable solutions. Not surprising there's a lot of us hugely annoyed by having spent a ton of money on a phone that doesn't work well as a phone.

Oh well. If there isn't a known fix, just say there isn't a known fix.

(And by definition, a workable fix isn't restarting the phone every time you want to make a call, or keeping wifi on or off until you want to make a call and then switching it the other way, or other nearly-impossible-to-implement instructions that makes you wonder why you bought a phone that's such a prima donna you can't just use it as a phone.)

BTW, if I can talk for 20 minutes before my sound cuts out, that's not an issue with my carrier limiting features. If it was, it wouldn't work at all.

I didn't realize the help here is limited to volunteers who may or may not have any better clue than my friends who are super tech savvy. So I will reduce my expectations accordingly, unless informed that the volunteers have undergone extensive Google training or have a pipeline to great information resources that the general public cannot access.