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7/19/19
Pixel 3a stops responding to any input after screen shuts off. What is happening? 0 Recommended Answers 36 Replies 144 Upvotes
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Last edited 7/19/19
After the phone locks and the screen shuts off neither the lock button or the fingerprint reader will wake the device up. The only way to bring it back is to plug the device in. Has anybody else had this issue or knows the cause.
All Replies (36)
7/19/19
Hi Mike,
 
We've seen several similar reports lately. Please reach out to Pixel Support for one-on-one assistance.
 
Cheers,
John
Last edited 7/20/19
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7/21/19
FYI I'm having the same exact issue. You're not alone.
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7/31/19
Yep, same issue here. My Pixel 3a will randomly become totally unresponsive. No display, fingerprint reader won't work. I haven't tried plugging it in, but a hard reset is the only thing to do. Very annoying on an otherwise great phone.
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8/1/19
Exact same issue here. It is now shutting down on a daily basis. I reported the issue but the service has been terrible. 

After 4 days I get the lame answer:
Thanks for taking the time to report this. We're currently investigating this issue, however we do not have any resolution at this time. Google is committed to continually making improvements to our devices and regularly provides free software updates to customers.
Last edited 8/1/19
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8/5/19
I had same issue on two Pixel 3a XL's - I get the "G" screen and nothing works to bring it back. I've attempted the plug-in and reboot, 1 phone was only a month old and the new replacement phone lasted 2 weeks, I'm now waiting on the 3rd phone to be delivered.
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8/6/19
Pixel 2 XL phone goes dark. Cannot see anything. Have to hold power button to fix, but takes a while. Has been happening a couple of weeks to a month now. Sometimes plugging in helps. What is happening? Purchased at Best Buy in December 2017. Help!
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8/6/19
Same happens to me since I bought my Pixel 3a XL last month and today when I contacted the Google support centre, they are of the opinion that it might be hardware issue rather than a software one and have offered me a replacement.

But again, the August security patch says it includes improvement for sleep mode on Pixel 3a/XL series! I'm totally confused tbh.
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8/7/19
Having the same issues reported. Apps keep freezing and phone restarts constantly (Pixel XL)
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8/13/19
Yes, reporting the exact same issue here with my Pixel 3a.

Seems the phone goes into a 'sleep' mode when locked. The screen goes black and the phone becomes completely unresponsive to any screen taps, touching of the finger print reader and any clicks of the power button or volume keys.

I've found the only thing that temporarily 'wakes' the phone up and resolves the issue, is plugging it into a charger or doing a hard reboot, that is until the next time it happens again.
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