/pixelphone/community?hl=en
/pixelphone/community?hl=en
10/20/17
Original Poster
Cynthia O

Pixel 2 XL screen flashes when locking and unlocking

I'm not sure why, but the Pixel 2 XL screen flashes when unlocking (fingerprint and lock button), when the screen wakes up because of notifications, when the screen dims and the phone locks, and when manually locking.

In the attached video (it's too bright for me to see this in real life), I noticed there's a little sensor that comes on when the screen flashes.

This doesn't happen all the time. I noticed it about 1-2 hours after purchasing (on 10/19/2017). I've yet to have the phone a full 24 hours.

On 10/19/2017 I restarted my phone at around 3:30pm and didn't experience the flashing again until 5:30-6am the following morning (today)

I've done safe mode and factory reset with no luck.
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All Replies (615)
John Bowdre
10/20/17
John Bowdre
Hi Cynthia,

Have you tried disabling Adaptive Brightness to see if that has any impact on the flickering?

Cheers,
John
10/20/17
Original Poster
Cynthia O
Hi John!

I have done this and disabled Always On - but get the same result. Since posting in the forum, though, I've yet to have a flashing screen.

What I've done:
Disabled Adaptive Brightness
Disabled Always On
Turned on Night Light (never turn off)
Kept brightness at 33%

Because of the inconsistency of this issue, I'm not sure if I will see the flash again tomorrow morning.
John Bowdre
10/21/17
John Bowdre
Great troubleshooting! Please do let us know if it returns. If not, this may be something that could be fixed with software tuning. If it does return, you may want to use the on-device support options to discuss the issue further with Google Support to see if it might warrant an RMA.
Google user
10/22/17
Google user
Hi,
I just notice this issue with my pixel 2 XL today. Im going to return mine back to Verizon.
Google user
10/23/17
Google user
My Pixel 2 XL does a quick flash like that on its own.  Very random.  I'm returning it for a regular pixel....:(
Alan Yoon
10/24/17
Alan Yoon
At least it's just a quick flash and not this:
https://youtu.be/XvhpgSNKabw

Either way, you should probably return it.
10/24/17
Original Poster
Cynthia O
An update. So far I haven't had this issue again. I've re-enabled Adaptive Brightness - no issue. So then I turned off night mode (I actually prefer the way it looks with night mode on haha) and still no issue. So things are looking good!
Pete Vo
10/25/17
Pete Vo
Yep, mine flashes every time I lock the screen but not when I unlock it.  
Bryan Gauthier
10/25/17
Bryan Gauthier
I'm  having this same problem.


What a disaster of a oLED panel this thing is.
Mike Emshwiller
10/25/17
Mike Emshwiller
Same issue here. While going from normal ready home screen and using power button to turn off display it flashes white very quick and then shows the "always on display"  Might have to start that RMA process. 
604 MORE
CoryR1000
7/26/18
CoryR1000
I have not had a "flashing" issue since I updated to android P about a week ago.  Its very easy to do.  Its an OTA update once you register for the beta program.
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