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/pixelphone/community?hl=en
/pixelphone/community?hl=en
12/30/16
Original Poster
Google user

google backup(waiting to backup)

tldr: phone won't backup apps, call history, device sett, sms. Says waiting to backup. wat do(see screenshot)?

So I just found out about backing up my app data, call history, device settings and sms through google backup on my pixel phone. I enabled it with google account and below it says waiting to backup. Google calendar, contacts, and photos/vid show last sync date that I previously did with no problem. Google drive is 8percent full, backup is set to work on wifi and while charging which I am currently doing. Phone is updated to 7.1.1 and all apps updated.
  What I've done so far:  I used chat through phone, no help from 1st tech, 2nd was from apps and just linked initial setup, 3rd tech told me to remove google account from phone, this disconnected me from help chat so I had to call. 4th tech I called and did all he could and talked to google drive tech to no avail. He directed me here. 
    If you need to know anything let me know, thanks in advance senors.
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Recommended Answers (2)
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Dinsan_
12/31/16
Dinsan_
Hi,

Let's start with a basic troubleshooting step. Please try the Safe Mode. Let's see if that changes anything. Also, I would recommend trying this from a different WiFi network also, in case you haven't done that already.

Here are the steps:
  • Press & hold the Power button.
  • In the box that opens, touch & hold Power off.
  • You’ll see a “Reboot to safe mode” box. Tap OK.
  • Your device will start in safe mode. You'll see the words "Safe mode" in a box at the bottom.

Please let us know how this goes.

Thanks!
Dinsan

1/12/17
Original Poster
Google user
Everything except for call history has backed up. Is there no way to force backup or it just does when it feels like it?
Mike19382
1/20/17
Mike19382
I've got the same issue!

This is my second pixel with the call history "waiting to backup".

Seems like a software bug to me. Hopefully google can sort it out in the next update.
Dinsan_
1/31/17
Dinsan_
Hi,

Let me find out if there are others with the same issue.
Rish501
2/5/17
Rish501
Same issue here
297 MORE
Wallyrt
1/31/19
Wallyrt
Hi Randall

Similarly I find that SMS backup can be hit and miss. For example at this time all items have been backed up automatically today except for SMS which has a 7 day old backup. Hitting backup now rectifies the issue. However, as I can't remember to manually backup I have resorted to using SMS Backup & Restore
from the Google Play Store which backs up to my Google Drive on my specified schedule.

Regards

C
 
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