/pixelphone/community?hl=en
/pixelphone/community?hl=en
10/24/17
Original Poster
Steve Koch

Pixel 2 XL already scratched - soft screen?

Last night while at the airport I noticed that my screen had a scratch (visible only at a certain angle and in the right light). I've only had the phone for three days and have been extra careful with it (new baby and all). It appears that either the phone was shipped with a one inch perfectly straight scratch, or I somehow scratched it in those three days. 

For giggles, I looked at my Pixel 1 XL and while there are a few scratches, the largest is about half of the size and not nearly as deep, and none are straight. I traveled the world with my Pixel 1 XL (seven countries in total), dropped it numerous times, etc. and the wear and tear is minimal after a year of use. 

I mention this as a precaution to others. If I did indeed cause the damage, then the Pixel 2 XL is extremely easy to scratch. The Pixel 2 XL does use Gorilla Glass 5 versus Gorilla Glass 4 in the Pixel 1 XL, so it's possible this is the cause. If you have a new Pixel, it may be worth buying a screen protector, as these scratches will add up quickly.


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All Replies (91)
10/24/17
Original Poster
Steve Koch
I did see this, however, the scratch feels deep, which I wouldn't expect if it were a material transfer. I also find the scratch being straight peculiar. My Pixel 1 XL has zero straight scratches. However, I'm not an expert in this field, so I'll yield to those smarter than me. :D
chunala
10/24/17
chunala
Steve:
Thanks for the info. I'm contemplating whether or not to keep my 2xl when it arrives this week. Like you my 1xl is still pristine and working fine with Oreo. What to do, what to do ... ?
Rachael - Community Specialist
10/25/17
Rachael - Community Specialist
Hey Steve & Chunala,

Welcome to the Pixel User Community.

For the issue that you are facing currently, I'd suggest you please reach out to our 1:1 Support for further assistance. They'd be able to have a closer look into the issue and assist you accordingly.

Hope this helps.

Regards,
Rachael
Bigs73
10/25/17
Bigs73
JerryRig did a scratch test on the P2 and it started on a level 6 to 7 and definitely not on a level 3...

What I'm thinking is you found a small grain of sand (or something harder) that did the scratch or simply you got stuck with a defect.

Nonetheless, that sucks big time.  You could try 1:1 support but I doubt they will budge.  

Keep us posted on this.

Regards,
Marc


nerdkiller
10/26/17
nerdkiller
had my phone 12 hours and theres a scratch. Not sure i caused it or if it was there but i used the phone on the couch setting it up last night, this morning in the light i could see it.

IMG_20171026_092819.jpg
LarryGrut
10/26/17
LarryGrut
Based on this stream I just ordered   Amazon Protective Glass Pixel 2 XL
Bigs73
10/27/17
Bigs73
Hey Larry, let us know how they fit.  
Sam Nhean
10/28/17
Sam Nhean
This was proven to be a failed test.  The tester re-posted a new video admitting his failure, due to sharpening his pick with a lvl 8 sharpening tool, introducing contaminants.

Lawrence Gruttemeyer
11/2/17
Lawrence Gruttemeyer
Update:: The glass above is installed and works fine. fits well and no change in finger input. The google cover is a waste. destroys the feel of the new bezels. IMHO
80 MORE
shahram kouklari
9/27/18
shahram kouklari
yes I had the same issue. before I get my pixel 2 xl I always had HTC phones and I always had them without screen protector and had no issue. But with my pixel there are scratches all over the place from small micro scratches to large and deep ones. Deep ones are the most annoying since I can feel them under my finger when I am using the phone. I don't think I would get another pixel phone until I am sure they don't have the same issue or at least they give some assurance of it not happening.
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