/pixelphone/community?hl=en
/pixelphone/community?hl=en
10/19/17
Original Poster
Sascha Heyden

Pixel 2 microphone not working correctly

Hi, I have the new Pixel 2 (not XL) and the mic stopped working for me. It strangely works when recording video and when using the speakers during calls. It does not work when doing normal phone calls and in assistant, voice recognition or voice recording apps. Anybody else experiencing this or do I have a faulty device?`
Thanks, Sascha
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All Replies (353)
BigBoy22f
10/19/17
BigBoy22f
I am suffering from the same issue 
and i have trouble shot all of the same items and agree that's the exact situation 
10/19/17
Original Poster
Sascha Heyden
I contacted Google support, they said this:
"It looks like there is an internal software malfunction in which we're experiencing such issues with the device."

I'm returning my unit and get it replaced. 
ScottG_TC
10/20/17
ScottG_TC
Yes definitely contact pixel support either through the device support or here https://support.google.com/pixelphone#topic=7078250&contact=1
BigBoy22f
10/20/17
BigBoy22f
I figured mine out it was the headphone usbc that does that I made a call with my head phones and used mic on there then when I disconnected it my Google Assistant and phone calls worked normal I think it's a plug and play type of issue happening with the headphone converter
MattPerry343
10/23/17
MattPerry343
Same issue here. Support is telling me they have no idea what's wrong. I've sent them 4 bug reports. Getting sick of Google phones always breaking.
347 MORE
Kiran Raghavendra
9/21/18
Kiran Raghavendra
All, I have a Pixel 2 XL less than 8 months old.... The microphone is a big issue :(  Of late people on the other side complaint they cannot hear me well and i connect the phone to the headset, post which the audio is fine...

How do i get to this fixed??????
 
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