/pixelphone/community?hl=en
/pixelphone/community?hl=en
11/15/16
Original Poster
Sean

Non-stop signal dropping/reconnecting

My Pixel constantly drops and reconnects to LTE. This can happen at any time, but it happens non-stop when I try to use it while I'm moving on the train (I live in Chicago). I've been on Sprint for many years with a Nexus 5 and an LG G4 and I've always had a strong signal on my commute. When I say non-stop dropping I mean in a 20 minute train ride it will probably go from no signal back to full signal 30 times. I know I've been seeing this similar issue elsewhere, but haven't heard of any solutions. To add to the fun, Google Chat Support is currently unavailable, so this is my only place to seek help at the moment.

Time for an RMA?
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All Replies (335)
Alan Spector
11/16/16
Alan Spector
I'm seeing the same thing as well. I get no connection messages all the time. Especially after leaving wifi
Alan Spector
11/16/16
Alan Spector
I'm seeing the same thing as well. I get no connection messages all the time. Especially after leaving wifi
Ryan Morrison
11/16/16
Ryan Morrison
What carrier are you on/what LTE band does that carrier use? It seems like the Pixel has issues with band 4 - I have the same issue on my Pixel XL as well.

I had the device replaced by Google - didn't fix a thing. Hoping Google can push out a software fix for this issue - it's quite annoying.
11/16/16
Original Poster
Sean
I'm on Sprint and connect to band 41 (my app says 41^2, is that different?). I have read about band 4, but I don't even think that's an option on Sprint. Sucks, I like the Pixel, but this is unacceptable. A bulk of my phone browsing is done on my commute when the signal is just going in and out repeatedly, so to constantly refresh whatever I'm doing and hoping to hit it when I happen to have signal is ridiculous.
Matt - Community Specialist
11/16/16
Matt - Community Specialist
Hi all,

Thanks for posting on the Pixel User Community.

I understand that you are facing Network issues on your Pixel devices. I'd suggest you to try the below troubleshooting steps which would help in resolving the issue:
  • Open Settings > Backup & reset > Touch Network settings reset > Tap Reset Settings. (Please note that this action will reset Wi-Fi, Cellular data and Bluetooth settings which means you will have to input your Wi-Fi credentials and re-pair your Bluetooth devices.)
If the above steps don't help, try the below listed steps in sequence:
  • Eject the SIM card, clean it and reinsert it.
  • Restart the device
  • Make sure Airplane Mode is off. To do so : Go to Settings > More > Touch the switch next to "Airplane mode" to turn it to the off position
If the issue still remains unresolved, I'd suggest you contact your network provider to get the specific APN Settings:
  • To do so: Go to Settings > Wireless & Networks > More > Mobile Networks > Access Point Names > Select the '+' icon to add the APN.
Hope that helps.

Best,
Matt
11/16/16
Original Poster
Sean
Thanks Matt, I will give those a try, though looking around at people with similar issues I don't see anybody saying that that solved it.

For anybody else that wants to try this, the correct place to find the network settings reset is Settings > More > Network Settings Reset
11/16/16
Original Poster
Sean
Also, do you have any idea what the steps are for your third solution option on the Pixel? That path is invalid on the pixel...there is no "Wireless & Networks" under settings. You can go to Settings > More > Cellular Network Settings, but still...nothing about Access Point Names.
Kevin Young
11/16/16
Kevin Young
I have the exact same problem! I'm on Verizon with a Pixel purchased through the Google Store, and I'm located in Indianapolis. I will have a good signal and it will abruptly drop to nothing with a hollow signal indicator. About 10-15 seconds later it will reconnect to the network with good signal again. It has happened around the city, but 95% of the time it's around a single cell tower which is also unfortunately near my house. I can predict disconnects like clockwork while driving as I approach the tower. Sometimes I will have disconnects while sitting still at my house too, but it's more intermittent. I have tried to reset the network settings and replace my SIM card with no resolution. I have a network ticket open with Verizon, but they are still investigating. 

Something interesting is that I actually first noticed this problem on my Nexus 5X before I upgraded to the Pixel. It started in early October around the time of the security update. On the 5X, it happened ~1/day on average, and the location seemed random. When I got the Pixel, the issue started happening dozens of times per day and strongly (but not exclusively) localized around a specific tower.
Kevin Young
11/19/16
Kevin Young
Update: Verizon said my service issue has been resolved. But it has not been resolved. It would be helpful to know if this is related to that band 4 issue I've seen discussed or if it sounds like a defective phone...
Chrmbly
11/23/16
Chrmbly
I'm in Indy as well and am having the same issues. Was about to give the device back, but a new SIM seemed to fix it for a couple days. Now back to dropping. Unfortunately I just sold my Nexus 6P and this is seeming to be a dud for connectivity. Afraid I made a mistake...
324 MORE
Daniel Düngel
10/5/17
Daniel Düngel
i'm having this problem for weeks now. 

setup: 
- Google Pixel XL
- Google Wifi
- Google Home

Pixel drops wifi-connection to Google Wifi every few secons (on 7.1.2 and 8.0 with clean installs) 
Can't connect to Googlewifi, so i can't connect to Google Home. 

Feels like google is kidding me. 
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