/pixelphone/community?hl=en
/pixelphone/community?hl=en
10/21/17
Original Poster
Orrin - Community Manager

Assistant not detecting audio from lock screen with Bluetooth headset

Hey All,

I recently came across this post on Reddit, were users are running into an issue with Assistant detecting audio. This seems to be happening from the lock screen with a bluetooth headset.

If you are experiencing this, can you please post the details steps here? I'll be reaching out for bug reports and additional information.

Thanks!
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All Replies (343)
Abdullah Faisal Hamed
10/21/17
Abdullah Faisal Hamed
The issue can be replicated as so:
 
1- connect Bluetooth headset
2- activate assistant through settings on lockscreen for both wired and Bluetooth headsets.
3- activate hot word detection though Bluetooth on lockscreen from settings.
4- lock the screen
5- squeeze the phone to activate assistant.
 
Actual result: assistant doesn't detect audio at all from Bluetooth headset or from the phone
 
Expected result: assistant should hear the user from the Bluetooth headset.
Chromebook new user
10/22/17
Chromebook new user
Similar issue here on Google Pixel 2. 

I will add that the issue for me is not only from Lock screen, but every time that Google Assistant is summoned up and any bluetooth headset is connected, then Assistant will NOT detect audio neither from bluetooth headset nor from phone. 

The only temporary workaround I could find is to disable "Bluetooth headset - Record audio through Bluetooth headset if available" from Assistan settings. If you disable that option, at least Assistant will receive voice commands from the phone microphone. But the downside is that it makes bluetooth headset unusable with the Assistant.

Thank you
npike
10/23/17
npike
Same issue happening with me.  I have tried two different bluetooth headsets (Anker SoundBuds Slim Wireless Headphones, Bluetooth 4.1  and Plantronics BackBeat Fit Wireless Headphones) - both of these had the expected result on a OnePlus 3T running lineage OS 14.

Steps to reproduce are identical to first poster.
10/23/17
Original Poster
Orrin - Community Manager
Hey All,

Thanks for posting this info here. I'm going to reach out in the next few minutes to grab a bug report. That'll help the team investigate and get to the bottom of this.

Keep an eye out for my email. Thanks!
Brock Norman
10/23/17
Brock Norman
I've experienced this same behavior with my Pixel 2 XL. I'd be glad to help provide any logs or info as well.
Mike Doherty
10/24/17
Mike Doherty
I believe I'm having the same problem described here with my Pixel 2.

When a bluetooth headset is connected, and I activate Assistant by:
 - squeezing active edge
 - long-press on the home button on-screen
 - pressing the mic button if Assistant is open
 - long-pressing the headset's "voice dial" button

then Assistant wakes up, but doesn't hear me when I speak.

The mic icon turns into the 4 dots indicating that Assistant is listening, but they don't move, indicating it hears something. No transcription of my voice appears, and Assistant doesn't do anything, and eventually goes back to sleep.

The exception is if I have "OK Google" recognition turned on, then I can say "OK Google" and Assistant wakes up, and when I continue speaking, it hears me as normal.

If the bluetooth headset is not connected, then all the methods of activating Assistant work as normal, and Assistant hears me as normal.

I do have the setting "Bluetooth headset: Records audio through Bluetooth headset if available" turned on. If I turn it off, Assistant hears /something/... but I'm in a noisy environment, so I can't tell if it is using the bluetooth mic or the phone's mic, and it can't make out anything I'm saying. I assume the commenter above is correct, and it's the phone's mic being used in this case.
10/24/17
Original Poster
Orrin - Community Manager
Hey Brock/Mike,

Thanks for hopping in on this thread. I'll be reaching out privately for some bug report information.

Thanks!
anzenketh
10/26/17
anzenketh
I am also having this issue. I do not believe I changed any settings. I submitted Feedback via the assistant app that it was not working. Audio and phone usage works fine but assistant does not.

Same steps as Mike Doherty.
Google user
10/26/17
Google user
Mine is exactly as Mike Doherty describes too. Issue isn't just from screen, but any activation of assistant while connected to my headset (Pixel 2)
Artem Russakovskii
10/27/17
Artem Russakovskii
I can reproduce this but only when I am having the phantom call issue I filed here https://issuetracker.google.com/issues/68082111.

As a reminder, if I make a phone call and hang up, BT input starts working again because the phantom call goes away. Similarly, if you disable Phone call capability of the BT headphones in the system BT settings for those headphones, it should fix the issue as well.

Can anyone confirm?
332 MORE
KRISTIAN ZHELYAZKOV
6/11/18
KRISTIAN ZHELYAZKOV
This worked! I have a Galaxy S6
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