- 'Unplug charger'
- 'Liquid or debris in USB port'
Step 1: Unplug charger and headphones
Important: Be careful. The charging cable could be very warm.
If your phone is charging:
- Unplug the power adaptor from the wall.
- Let your phone sit for a few minutes to cool.
- Disconnect the charging cable from your phone.
If you’re using USB-C headphones, remove the headphones from the USB-C port.
Step 2: Check the USB-C port and cable
Look for moisture or debris inside the USB-C port and cable. Do not put anything into them.
- If the port or charging cable is wet, turn off your phone. Then set it on a flat surface to dry at room temperature.
- If the port or charging cable has debris inside, gently tap it against your hand, port down, to remove.
If the USB-C port looks clean and dry
If you got the 'Unplug charger' message, turn off your phone. Then let it sit for a few minutes to cool before you turn it back on.
If you got the 'Liquid or debris' message, wait a few minutes until you get the message 'OK to use USB port'.
If the USB-C port looks damaged
If the charging cable looks damaged
Stop using it and get a replacement cable from the Google Store.
If your phone is too hot to touch
Use a different phone, tablet or computer to contact us.