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Get your phone fixed out of warranty

If you have a damaged device that's out of warranty, here's how to get it fixed.

How to tell if you're 'out of warranty'

  • The damage to your phone isn't covered by the original manufacturer, like water damage or physical damage.
  • The manufacturer’s warranty has expired.
  • Any service plan coverage you added has expired, including device protection from the Google Store or Preferred Care from the Google Store.

Get your phone fixed

Depending on the region where you bought your phone, there are two ways to fix your phone:

  • Visit a local repair centre (walk-in): find the nearest authorised repair centre and bring your device with you.
    • Important: Walk-in service isn’t available in all countries. To find out what service is available to you, choose your country on the table below.
  • Post your phone (mail-in): post your device for repair and it will be returned to you once your phone is fixed.

Tip: If there isn't a service option available for your country below, contact us.

 
Region Provider Devices Type of service Repair type Contact
Australia CTDi All Pixel phones Mail-in Out-of-warranty
  • Phone: +61 4 9801 3358
  • CTDi
Region Provider Devices Type of service Repair type Contact
Canada uBreakiFix Pixel 6 and Pixel 6 Pro Mail-in and walk-in In-warranty and out-of-warranty
Mobile Klinik Pixel 6 and Pixel 6 Pro Walk-in In-warranty and out-of-warranty

In the US and Canada, replacement of parts or product service is made available for a minimum of three years after end of production for all phones through Google or its service providers.

Region Provider Devices Type of service Repair type Contact
France Google All Pixel phones Mail-in Out-of-warranty

Google

Google Pixel 2 and newer phones Mail-in In warranty Google
Region Provider Devices Type of service Repair type Contact
Germany Google All Pixel phones Mail-in Out-of-warranty

Google

Google Pixel 2 and newer phones Mail-in In-warranty Google
Comspot All other Pixel phones Walk-in  Out-of-warranty
  • Phone: 040 79029191-966
  • Phone hours: Mon–Fri 9.00 a.m. – 7.00 p.m.
  • info@comspot.repair
Pixel 6 and Pixel 6 Pro Walk-in In-warranty and out-of-warranty

For the most up-to-date partner locations and options for your specific device or damage, refer to the Repair Centre.

Region Provider Devices Type of service Repair type Contact
India B2X Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 4a Mail-in
Out-of-warranty

If you have questions about your phone’s in-progress out-of-warranty repair ticket, contact the B2X team through WhatsApp.

  • Contact number (WhatsApp): +91-8657875314
  • Hours of operation: 10.00 a.m. to 6.00 p.m. Monday to Saturday, except national holidays
Region Provider Devices Type of service Repair type Contact
Ireland Google All Pixel phones Mail-in Out-of-warranty

Google

Google Pixel 2 and newer phones Mail-in In warranty Google
Region Provider Devices Type of service Repair type Contact
Italy Google All Pixel phones Mail-in Out-of-warranty

Google

Google Pixel 2 and newer Mail-in In warranty Google
Region Provider Devices Type of service Repair type Contact
Japan iCracked Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4XL, Pixel 4a, Pixel 4a (5G), Pixel 5 and Pixel 5a 5G

Walk-in and post-in

Out-of-warranty
Region Provider Devices Type of service Repair type Contact
Singapore CTDi Pixel 2 XL, Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4 XL and Pixel 4a

Walk-in

In-warranty and out-of-warranty

Address: 12 Kallang Avenue #03-03 Aperia, Singapore 339511

Phone: (+65) 6230 7928

Service Centre

Located in: Aperia Mall

Opening hours:

Weekday: 11.00 a.m. to 8.00 p.m. Saturday: 10.00 a.m. to 2.00 p.m. Sunday/Bank holiday: Closed

Region Provider Devices Type of service Repair type Contact
Spain Google All Pixel phones Mail-in Out-of-warranty

Google

Google Pixel 2 and newer phones Mail-in In warranty Google
Region Provider Devices Type of service Repair type Contact
Taiwan TWM Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4XL, Pixel 4a,  Pixel 4a (5G) and Pixel 5 Walk-in Out-of-warranty
  Fun2Repair Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4XL, Pixel 4a, Pixel 4a (5G) and Pixel 5 Mail-in Out-of-warranty
Region Provider Devices Type of service Repair type Contact
United Kingdom Google All Pixel phones Mail-in Out-of-warranty

Google

Google Pixel 2 and newer phones Mail-in In warranty Google
iSmash Pixel 6 and Pixel 6 Pro Walk-in In-warranty and out-of-warranty
  • Phone: +44 20 7640 3111
  • Email: customerservice@ismash.com
  • iSmash
All other Pixel phones Mail-in and walk-in Out-of-warranty
SBE Pixel 6 and Pixel 6 Pro Walk-in In-warranty and out-of-warranty
  • Phone: 01233 619320
  • Email: mail@sbe-ltd.co.uk
  • SBE tracking
All other Pixel phones Walk-in Out-of-warranty

For the most up-to-date partner locations and options for your specific device or damage, refer to the Repair Centre.

Region Provider Devices Type of service Repair type Contact
United States Google All Pixel phones

Mail-in

In-warranty1 and out-of-warranty Google
uBreakiFix All Pixel phones Walk-in * In-warranty1 and out-of-warranty Phone: +1 877-320-2237
UBIF

For the most up-to-date partner locations and options for your specific device or damage, refer to the Repair Centre.

1 Mail-in and walk-in services in the US support in-warranty repairs starting from Pixel 3A, and out-of-warranty repairs for all Pixel phone types.

In the US and Canada, replacement of parts or product service is made available for a minimum of three years after end of production for all phones through Google or its service providers.

*  In-warranty walk-in is available for Pixel 6 and Pixel 6 Pro only.

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