Where to find product information
Where to find product information
This detailed guide includes the basic safety guidelines in the printed Safety & Warranty booklet that comes with your Pixel 3a and Pixel 3a XL. It also includes additional safety, regulatory and warranty information about Pixel 3a and Pixel 3a XL.
- Safety, environmental and regulatory information: g.co/pixel/safety
- Warranty details for your country of purchase, including instructions for making a claim: g.co/pixelphonewarranty
- Electronic regulatory labels and specific absorption rate (SAR) values for your device in Pixel: Settings
About phone
- Comprehensive online help: g.co/pixel/help
Safety warnings
To avoid damaging your phone, accessories or any connected devices, and to reduce the risk of personal injury, discomfort, property damage or other potential hazards, follow the precautions below.
Handling
Handle your phone with care. You may damage the device or the battery if you disassemble, drop, bend, burn, crush or puncture your device. Do not use a device with a cracked screen or a damaged enclosure. Using a damaged device may cause battery overheating or injury. Don’t expose your phone to liquids, which can cause a short circuit and overheating. If your phone gets wet, do not attempt to dry it using an external heat source.
The phone is designed to work best in ambient temperatures between 0° and 35°C (32° and 95°F), and should be stored between ambient temperatures of -20° and 45°C (-4° and 113°F). Do not leave your phone in places where the temperature may exceed 45°C (113°F), such as on a car dashboard or near a heating vent, as this may damage the product, overheat the battery or pose a risk of fire. Keep your phone away from heat sources and out of direct sunlight. If your device becomes too hot, disconnect it from its power source if it’s plugged in, move it to a cooler place, and don’t use until it has cooled.
Use of your phone in certain modes, such as gaming, taking videos, using a flashlight setting or VR, can cause your phone to generate more heat than it would under normal operating conditions. This may cause your phone to operate in a reduced-power mode or temporarily shut down. Use extra care when operating the device in these modes.
Contact customer service and do not use the phone if it isn’t working properly or has been damaged g.co/pixel/support
Repair and service
Don’t attempt to repair the phone or any of its accessories yourself. Disassembling the device may damage the device or cause injury.
Pixel 3a and Pixel 3a XL should only be repaired by Google or a Google-authorised service provider. Unauthorised repairs or modifications could result in permanent damage to the device, and may affect your warranty coverage and regulatory authorisations. Contact customer service for authorised service. For online help and support, visit https://g.co/pixel/help
Charging
Make sure that the power adaptor and Pixel 3a and Pixel 3a XL are well ventilated when in use or charging. Using damaged cables or power adaptors, or charging when moisture is present, can cause fire, electric shock, injury or damage to the phone or other property. When charging the phone, make sure that the power adaptor is plugged into a socket near the phone and is easily accessible. Avoid charging the device in direct sunlight. This product is intended for use with a certified Limited Power Source (LPS) per IEC 60950-1 rated: 5 Volts DC, maximum 3 Amp; 9 Volts DC, maximum 2 Amp; or both. This device must be used with an AC adaptor that has been qualified per CTIA Certification Requirements for Battery System Compliance to IEEE 1725. This device comes with an AC adaptor that has the proper certification.
Only charge your phone with the included power adaptor and cable, or compatible charging accessories available on the Google Store. Failure to use compatible charging accessories can cause fire, electric shock, injury or damage to the phone and its accessories.
When disconnecting the power adaptor from a power socket, pull on the adaptor, never on the cable. Do not twist or pinch the USB cable, and do not force a connector into a port. If you receive a message while charging that instructs you to unplug the charger, disconnect the adaptor plug. Before attempting to charge again, make sure that both the charging cable connector and the phone's charging port are dry and clear of any objects.
Prolonged heat exposure
The phone and its charger generate heat during normal operation and comply with applicable surface temperature standards and limits. Avoid prolonged, direct or indirect skin contact when the device is in use or charging – exposing skin to hot surfaces for a long period of time may cause discomfort or burns. Do not sleep on your device or its power adaptor, or cover them with a blanket or pillow. Be aware of this issue if you have a physical condition that affects your ability to detect heat against your skin.
Hearing protection
Prolonged exposure to loud sounds (including music) can cause hearing loss. To prevent possible hearing damage, avoid listening at high volume for prolonged periods of time. Continued exposure to high volumes and background noise can make loud sounds seem quieter than they actually are. Check the volume before using headphones or earbuds.
Battery
This phone contains a rechargeable lithium-ion battery, which is a sensitive component that can cause injury if damaged. Do not attempt to remove the battery. Contact Google or a Google-authorised service provider to replace the battery. Replacement by non-qualified professionals can damage your phone. Use of an unqualified battery may present a risk of fire, explosion, leakage or other hazard. If the battery leaks, do not allow the leaking fluid to come into contact with eyes, skin or clothing. If the fluid is already in contact with the eyes, do not rub them. Rinse the eyes with clean water immediately and seek medical advice. Dispose of your phone, battery and accessories according to local environmental regulations. Do not dispose of them in normal household waste. Improper disposal may lead to fire, explosion and/or other hazards. Do not open, crush, heat above 45°C (113°F) or incinerate.
Environmental restrictions
To prevent damage to your phone’s parts or internal circuits, do not use or store the device or its accessories in dusty, smoky, damp or dirty environments, or near magnetic fields. Keep it away from heat sources and out of direct sunlight. Do not leave your phone inside a vehicle or in places where the temperature may exceed 45°C (113°F), such as on a car dashboard, window sill, near a heating vent or behind glass that is exposed to direct sunlight or strong ultraviolet light for extended periods of time. This may damage the product, overheat the battery or pose a
risk of fire or explosion.
Explosive atmospheres
Do not use, store or transport your phone where flammables or explosives are stored (in petrol stations, fuel depots or chemical plants, for example). Do not use your phone where blasting operations are in progress or in potentially explosive atmospheres such as fuelling areas, fuel storehouses, below deck on boats, fuel or chemical transfer or storage facilities, and areas where the air contains chemicals or particles, such as grain, dust or metal powders. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. Observe all notices and signs where these hazards might be present.Navigation
Your device may include mapping and navigation services. These services depend on a working data connection and Location Services that may not be available at all times. Maps and directions may be inaccurate. Carefully review directions, use common sense and follow all applicable traffic laws and signs.
Actual conditions & assumption of risk
When you use Google Maps/Google Earth's map data, traffic, directions and other content, you may find that actual conditions differ from the map results and content. Exercise your independent judgement and use Google Maps/Google Earth at your own risk. You’re responsible at all times for your conduct and its consequences.
Distraction
Using your device when performing certain activities can distract you and may cause a dangerous situation for you or others. To reduce the risk of accidents (and because it’s prohibited by law in many countries), do not use your device while driving, cycling, while operating machinery or engaging in any activities that may have potentially serious consequences. Follow local laws about using mobile devices, headphones and helmets.
Radio frequency interference
Observe rules that prohibit the use of wireless technology (e.g. mobile or Wi-Fi). Your device is designed to comply with regulations governing radio frequency emissions, but use of wireless devices can negatively affect other electronic equipment. For example, while flying in an aircraft or immediately before boarding, use your wireless device only according to instructions provided by the airline. Use of a wireless device in an aircraft may disrupt wireless networks, present a hazard to aircraft operation or be illegal. You may be able to use your device in aeroplane mode.
Medical device interference
Your device uses radios and other components that emit electromagnetic fields, and contains magnets. These electromagnetic fields and magnets may interfere with pacemakers and other implanted and nearby medical devices. Always keep the phone and its charger more than 15 cm (6 in) from the surface of the skin near the pacemaker. Hold the phone on the other side of your body from the pacemaker or other implanted or nearby medical device. Do not carry the phone in a breast pocket or in a pocket near the pacemaker or other implanted or nearby medical devices. If you have questions about using your Google device with or near your pacemaker or other implanted or nearby medical devices, consult your healthcare provider. If you suspect that your device is interfering with your pacemaker or medical devices, turn off your device and consult your doctor for information specific to your medical device.
Hospitals
Switch off your wireless device when requested to do so in hospitals, clinics or health care facilities. These requests are designed to prevent possible interference with sensitive medical
equipment.
Child safety
Your phone contains (or comes with) small parts, plastic elements and parts with sharp edges that may cause an injury or create a choking hazard. The charging cable may be a strangulation hazard for small children. Do not leave your phone and its accessories within the reach of small children or allow them to play with it. They could hurt themselves or others, or could accidentally damage the phone. Consult a doctor immediately if small parts are swallowed.
Emergency communications
This device operates using radio signals and may not establish or maintain a connection in all conditions. Wireless devices may not be reliable for emergency communications. While some jurisdictions transmit emergency information over wireless networks, your device may not always receive these communications depending upon network connectivity.
Health-related functions
Your phone and its associated exercise application functions are not medical devices and are intended for information purposes only. They are not designed or intended for use in the diagnosis of disease or other conditions, or in the cure, monitoring, mitigation, treatment or prevention of disease.
Proper handling and usage
Follow these guidelines when using, storing, cleaning or disposing of your phone:
Operating temperature
Do not use or charge your phone at ambient temperatures lower than 0°C (32°F) or higher than 35°C (95°F). If the interior temperature of the device exceeds normal operating temperatures, you may experience the following behaviours while the device tries to regulate its temperature: reduced performance and connectivity, inability to charge or powering down of the display or the phone. You may not be able to use the phone while it regulates its temperature. Move the phone to a cooler (or warmer) location and wait a few minutes before attempting to use it again.
Care and cleaning
Unplug the device and adaptor before cleaning, during lightning storms or when unused for extended periods of time. Avoid solvent and abrasive material that may cause damage to the product surface. Exposure to make-up, chemicals and dyed materials, such as denim, can stain light-coloured phone cases. Use a clean, soft and dry or slightly damp (not wet) cloth to clean the device and accessories – avoid USB ports and other crevices when cleaning. Do not use any chemical detergent, powder or other chemical agents (such as alcohol or benzene) to clean the phone or accessories. Don’t clean your device while it is charging.
Magnetic fields
Avoid placing any media containing magnets or that are sensitive to magnetism (such as credit cards, bank cards, audio/video tapes or magnetic memory devices) near this product or its charger or charging cable because you may lose information stored on those media. Media containing information sensitive to magnets should be kept at least 5 cm (2 in) away from this phone.
Human exposure to radio frequency energy
Like any other phone, your wireless device emits radio frequency (RF) energy during use. According to the International Commission on Non-Ionising Radiation Protection (ICNIRP), the critical effect of RF exposure relevant to human health and safety is heating of exposed tissue.
According to the Federal Communications Commission (FCC), 'Some health and safety interest groups have interpreted certain reports to suggest that wireless device use may be linked to cancer and other illnesses, posing potentially greater risks for children than adults. While these assertions have gained increased public attention, currently no scientific evidence establishes a causal link between wireless device use and cancer or other illnesses'.
However, above a certain level (referred to as the threshold) depending on the duration of exposure, RF exposure and the accompanying rise in temperature can provoke serious health effects, such as heatstroke and tissue damage (burns). To avoid hazards to health deriving from high RF exposure, limits are set in relation to the threshold known to show adverse effects, with an additional reduction factor to take care of scientific uncertainties. These limits are generally expressed in terms of the specific absorption rate (SAR). SAR is a measure of the rate of absorption of RF energy in the body. Tests for SAR are conducted with the phone transmitting at its highest power level in all tested frequency bands. SAR limits were first established in 1996 by the FCC in the USA and they were then adopted elsewhere.
You can find additional information about SAR at the following pages:
- fcc.gov
- icnirp.org
- ec.europa.eu
Pixel 3a and Pixel 3a XL were tested and certified to not exceed SAR limits in the US, Canada, the European Union, Japan, Australia, Singapore, India and Taiwan. You can find the SAR values applicable in each of those jurisdictions on your Pixel in: Settings 
Service and support
For online help and support, visit g.co/pixel/help. If you send your phone for a service, you might receive a replacement phone (in place of your original phone).
Regulatory information
Regulatory information, certification and compliance marks specific to Pixel 3a/Pixel 3a XL can be found on your Pixel in: Settings
EMC compliance statement
Important: This device, power adaptor and other in-box accessories have demonstrated Electromagnetic Compatibility (EMC) compliance under conditions that included the use of compliant peripheral devices and shielded cables between system components. It is important that you use compliant peripheral devices and shielded cables between system components to reduce the possibility of causing interference to radios, televisions or other electronic devices.
Regulatory information: United States
FCC regulatory compliance
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna
- Increase the separation between the equipment and receiver
- Connect the equipment into a socket on a circuit different from that to which the receiver is connected
- Consult the dealer or an experienced radio/TV technician for help
Changes or modifications not expressly approved by Google could void your authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
- This device may not cause harmful interference.
- This device must accept any interference received, including interference that may cause undesired operation.
Radio frequency exposure
This device meets the US Federal Communications Commission's (FCC) requirements for exposure to radio waves and is designed and manufactured not to exceed the FCC's emission limits for exposure to radio frequency (RF) energy. For satisfying FCC RF exposure compliance requirements, body-worn operations are restricted to belt clips, holsters or similar accessories that have no metallic components in the assembly, and must provide at least 10 mm separation between the device, including its antenna and the user's body.
Specific Absorption Rate (SAR) information
This device is designed to meet the requirements for exposure to radio waves established by the Federal Communications Commission (USA).
The Specific Absorption Rate (SAR) limit adopted by the US is 1.6 W/kg averaged over one gram of tissue. The highest SAR value reported to the FCC for this device type complies with this limit. Pixel 3a and Pixel 3a XL comply with radio frequency specifications when used near your ear or at a distance of 1.0 cm (0.4 in) from your body. Ensure that the device accessories, such as a device case and device holster, are not composed of metal components. Keep the device away from your body to meet the distance requirement.
Pixel 3a (G020E) maximum SAR values as reported to the FCC are:
- 1.18 W/kg when holding it to your ear
- 1.17 W/kg when properly worn on the body
Pixel 3a (G020F) maximum SAR values as reported to the FCC are:
- 1.18 W/kg when holding it to your ear
- 1.18 W/kg when properly worn on the body
Pixel 3a (G020G) maximum SAR values as reported to the FCC are:
- 1.15 W/kg when holding it to your ear
- 1.19 W/kg when properly worn on the body
Pixel 3a (G020H) maximum SAR values as reported to the FCC are:
- 1.19 W/kg when holding it to your ear
- 1.19 W/kg when properly worn on the body
Pixel 3a XL (G020A) maximum SAR values as reported to the FCC are:
- 1.19 W/kg when holding it to your ear
- 1.19 W/kg when properly worn on the body
Pixel 3a XL (G020B) maximum SAR values as reported to the FCC are:
- 1.18 W/kg when holding it to your ear
- 1.18 W/kg when properly worn on the body
Pixel 3a XL (G020C) maximum SAR values as reported to the FCC are:
- 1.33 W/kg when holding it to your ear
- 1.18 W/kg when properly worn on the body
Pixel 3a XL (G020D) maximum SAR values as reported to the FCC are:
- 1.20 W/kg when holding it to your ear
- 1.19 W/kg when properly worn on the body
Hearing Aid Compatibility (HAC)
Pixel 3a and Pixel 3a XL (as follows) have been evaluated and certified to be compatible with hearing aids per technical specification ANSI C63.19-2011. There are two measures of hearing aid compatibility:
- M rating, which is a measure of immunity to radio frequency interference for acoustic coupling hearing aids; and - T rating, which is a measure of performance when used with an inductive coupling (telecoil) hearing aid.
Hearing aid compatible devices offered by Google are rated:
- Pixel 3a (G020E & G020G) M3/T3
- Pixel 3a XL (G020A & G020C) M3/T3
As per FCC rules, a mobile phone is considered hearing aid compatible if rated M3 or M4 for acoustic coupling or T3 or T4 for inductive coupling.
Pixel 3a and Pixel 3a XL (as above) have been tested and rated for use with hearing aids for some of the wireless technologies that they use. It is important to try the different features of your phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider or Google for information on hearing aid compatibility. If you have questions about return or exchange policies, consult your service provider or phone retailer.
Google’s devices meet the hearing aid compatibility (HAC) requirements set by the Federal Communications Commission (FCC).
Recycling
For recycling in the US, visit g.co/pixel/recycle
Regulatory information: Canada
Innovation, Science and Economic Development (ISED) Canada, Class B
This Class B digital apparatus complies with Canadian ICES-003.CAN ICES-3(B)/NMB-3(B).
Notice: The ISED Canada regulations provide that changes or modifications not expressly approved by Google could void your authority to operate this equipment.
Innovation, Science and Economic Development (ISED) Canada Notices
Pixel 3a and Pixel 3a XL (as follows) comply with Innovation, Science and Economic Development Canada (ISED or IC) licence-exempt RSS standard(s). Operation is subject to the following two conditions:- These devices may not cause interference.
- These devices must accept any interference, including interference that may cause undesired operation of the device.
The device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems.
Specific Absorption Rate (SAR) information
The radiated output power of Pixel 3a and Pixel 3a XL (as follows) is below the Industry Canada (IC) radio frequency exposure limits. These devices have been evaluated for and shown compliant with the IC Radio Frequency (RF) exposure limits. These devices should be used in a manner such that the potential for human contact during normal operation is minimised.
When using the device next to your body (other than in your hand or against your head), maintain a distance of 10 mm from your body for Pixel 3a and Pixel 3a XL, to be consistent with how each device is tested for compliance with RF exposure requirements. Ensure that the device accessories, such as a device case and device holster, are not composed of metal components.
Pixel 3a (G020G) maximum SAR values as reported to the IC are:
- 1.15 W/kg when holding it to your ear
- 1.19 W/kg when properly worn on the body
Pixel 3a XL (G020C) maximum SAR values as reported to the IC are:
- 1.33 W/kg when holding it to your ear
- 1.18 W/kg when properly worn on the body
This device has been certified for use in Canada. Status of the listing in the Industry Canada’s REL (Radio Equipment List) can be found at the following web address: http://www.ic.gc.ca/app/sitt/reltel/srch/nwRdSrch.do
Additional Canadian information on RF exposure also can be found at the following web address: http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08792.html
Regulatory information: EU
EU Compliance Notice
Hereby, Google LLC declares that Pixel 3a and Pixel 3a XL (as follows) are in compliance with Directive 2014/53/EU (Radio Equipment Directive). The full declaration of conformity is below:
EU Declaration of Conformity
Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
This declaration of conformity is issued for:
Radio equipment model number: G020F
Product name: Pixel 3a
Software version QQ1A
Accessories supplied: 3.5 mm earbud, AC adaptor, USB-C to C cable, OTG dongle
We, Google LLC, declare under our sole responsibility that the above named product(s) conform to the essential requirements of the following European Union directives:
Radio Equipment Directive (RED) 2014/53/EU
RoHS Recast Directive 2011/65/EU
Ecodesign Requirements for Energy 2009/125/EC
Related Products Directive
The conformity assessment procedure referred to in article 10 and detailed in annex III of the Radio Equipment Directive 2014/53/EU has been carried out by notified body name: Cetecom, number: 0680 (type examination certificate no.: M19-0672-02-TEC). The following harmonised standards and normative documents are those to which the product’s conformance is declared, and by specific reference to the essential requirements of the referenced directives:
| Health & Safety (article 3.1(a) of the RED) |
IEC 60950-1:2005 + A1:2009 + A2:2013 |
| EMC (article 3.1(b) of the RED) |
Draft EN 301 489-1 v2.2.0 |
| Spectrum (article 3.2 of the RED) | EN 301 511 V12.5.1 EN 301 908-1 V11.1.1, EN 301 908-2 V11.1.2, EN 301 908-13 V11.1.2 EN 300 328 V2.1.1, EN 301 893 V2.1.1 EN 303 413 V1.1.1, EN 300 330 V2.1.1 EN 300 440 V2.2.1 |
| Equipment within certain categories or classes (article 3.3 of the RED) | N/A |
| Ecodesign Requirements for Energy-Related Products Directive, 2009/125/EC | Regulation 1275/2008, Regulation 278/2009 |
| RoHS Recast Directive, 2011/65/EU | EN 50581:2012 |
Signed for and on behalf of Google LLC.
Signature Date of issue: 12 Dec. 2019
Ajay Kamath Vice President, Hardware Engineering
Revision: 02
EU Declaration of Conformity
Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
This declaration of conformity is issued for:
Radio equipment model number: G020B
Product name: Pixel 3a XL
Software version QQ1A
Accessories supplied: 3.5 mm earbud, AC adaptor, USB-C to C cable, OTG dongle
We, Google LLC, declare under our sole responsibility that the above named product(s) conform to the essential requirements of the following European Union directives:
Radio Equipment Directive (RED) 2014/53/EU
RoHS Recast Directive 2011/65/EU
Ecodesign Requirements for Energy 2009/125/EC
Related Products Directive
The conformity assessment procedure referred to in article 10 and detailed in annex III of the Radio Equipment Directive 2014/53/EU has been carried out by notified body name: Cetecom, number: 0680 (type examination certificate no.: M19-0670-02-TEC). The following harmonised standards and normative documents are those to which the product’s conformance is declared, and by specific reference to the essential requirements of the referenced directives:
| Health & Safety (article 3.1(a) of the RED) |
IEC 60950-1:2005 + A1:2009 + A2:2013 |
| EMC (article 3.1(b) of the RED) |
Draft EN 301 489-1 v2.2.0 |
| Spectrum (article 3.2 of the RED) | EN 301 511 V12.5.1 EN 301 908-1 V11.1.1, EN 301 908-2 V11.1.2, EN 301 908-13 V11.1.2 EN 300 328 V2.1.1, EN 301 893 V2.1.1 EN 303 413 V1.1.1, EN 300 330 V2.1.1 EN 300 440 V2.2.1 |
| Equipment within certain categories or classes (article 3.3 of the RED) | N/A |
| Ecodesign Requirements for Energy-Related Products Directive, 2009/125/EC | Regulation 1275/2008, Regulation 278/2009 |
| RoHS Recast Directive, 2011/65/EU | EN 50581:2012 |
Signed for and on behalf of Google LLC
Signature Date of issue: 12 Dec. 2019
Ajay Kamath Vice President, Hardware Engineering
Revision: 02
Restrictions and requirements under Directive 2014/53/EU
The device is restricted to indoor use only when operating in the 5150 to 5350 MHz frequency range in AT, BE, BG, CY, CZ, DE, DK, EE, EL, ES, FI, FR, HR, HU, IE, IT, LT, LU, LV, MT, NL, PL, PT, RO, SE, SI, SK, UK, CH, IS, LI, NO and TR.
Frequency bands and power
European UnionData given here is the maximum radio-frequency power transmitted in the frequency band(s) in which the radio equipment operates.
|
Frequency |
Power |
|---|---|
|
Wi-Fi 2400–2483.5 MHz |
Max 20 dBm |
|
Wi-Fi 5150–5250 MHz |
Max 21 dBm |
|
Wi-Fi 5250–5350 MHz |
Max 21 dBm |
|
Wi-Fi 5470–5725 MHz |
Max 21 dBm |
| Wi-Fi 5745–5825 MHz | Max 14 dBm |
|
Bluetooth: 2400–2483.5 MHz |
Max 18 dBm |
|
NFC 13.56 MHz |
Max 9 dBuA/m |
|
GSM 900 |
Max 34 dBm |
|
GSM 1800 |
Max 31 dBm |
|
UMTS Band I/VIII |
Max 25.7 dBm |
|
LTE:1, 8, 20, 38, 40 |
Max 25.7 dBm |
| LTE:3 | Max 24.0 dBm |
| LTE:7, 28 | Max 24.5 dBm |
Radio frequency interference
Google is not responsible for any radio or television interference caused by unauthorised modification of these devices or accessories or by the substitution or attachment of connecting cables and equipment other than that specified by Google. The correction of interference caused by such unauthorised modification, substitution or attachment is the responsibility of the user. Google and its authorised resellers or distributors are not liable for any damage or violation of government regulations that may arise from the user failing to comply with these guidelines.
Specific Absorption Rate (SAR) information – EU
These devices are classified for use in a typical Class B domestic environment.
Pixel 3a and Pixel 3a XL (as follows) comply with radio frequency specifications when used near your ear or at a distance of 0.5 cm from your body. Ensure that the device accessories, such as a device case and device holster, are not composed of metal components. Keep the device away from your body to meet the distance requirement.
For Pixel 3a (G020E), the highest Specific Absorption Rate (SAR) value reported for this device type when tested at the ear is 0.89 W/kg, and when properly worn on the body is 1.47 W/kg.
For Pixel 3a (G020F), the highest Specific Absorption Rate (SAR) value reported for this device type when tested at the ear is 1.38 W/kg, and when properly worn on the body is 1.55 W/kg.
For Pixel 3a (G020H), the highest Specific Absorption Rate (SAR) value reported for this device type when tested at the ear is 1.43 W/kg, and when properly worn on the body is 1.56 W/kg.
For Pixel 3a XL (G020A), the highest Specific Absorption Rate (SAR) value reported for this device type when tested at the ear is 1.50 W/kg, and when properly worn on the body is 1.62 W/kg.
For Pixel 3a XL (G020B), the highest Specific Absorption Rate (SAR) value reported for this device type when tested at the ear is 1.36 W/kg, and when properly worn on the body is 1.52 W/kg.
For Pixel 3a XL (G020D), the highest Specific Absorption Rate (SAR) value reported for this device type when tested at the ear is 1.26 W/kg, and when properly worn on the body is 1.59 W/kg.
Waste Electrical and Electronic Equipment (WEEE) & Batteries Directive
The Waste Electrical and Electronic Equipment (WEEE) directive requires that all Electrical and Electronic Equipment (EEE), including your phone and its accessories, must be marked with the symbol of the crossed-out wheelie bin. This symbol means that the equipment must not be disposed of as unsorted municipal waste. Disposing of WEEE together with normal waste may pose a risk to the environment and to human health, due to certain substances used in EEE and their batteries.
Under the WEEE directive, each EU member state is responsible for achieving a high level of collection of WEEE for treatment, recovery and environmentally sound disposal. Before tossing your device, think for a minute about how to reduce the amount of WEEE you create. You could, for example, reuse it, recover it or turn it into artwork. By simply extending the life of your device, you will have reduced waste and helped the EU achieve its objectives.
The success of this EU policy will depend on your active contribution in returning your WEEE to the appropriate facilities dedicated to the disposal of such waste. You should contact your local authority or your retailer for details about the return and collection points available.
RoHS Compliance
This product is in compliance with Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011, on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS) and its amendments.
REACH
REACH (Registration, Evaluation, Authorisation and Restriction of Chemicals, EC No 1907/2006) is the EU regulation addressing the safe production and use of chemicals. Google complies with all requirements of the regulation and we are committed to providing our customers with information about the presence of REACH Substances of Very High Concern (SVHCs). For information, you can contact Google at Env-Compliance@google.com.
The point of contact for regulatory matters in the EU is Google Commerce Limited, 70 Sir John Rogerson's Quay, Dublin 2, Ireland.
Manufacturer info.
Manufacturer: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA, USA, 94043
Importer info.
Importer: Google Commerce Limited, 70 Sir John Rogerson’s Quay, Dublin 2, Ireland
Regulatory information: Singapore
Specific Absorption Rate (SAR) information
Pixel 3a and Pixel 3a XL (as follows) have been evaluated for and shown compliant with the EU Radio Frequency (RF) Exposure limits. These devices should be used in a manner such that the potential for human contact during normal operation is minimised. Ensure that the device accessories, such as a device case and device holster, are not composed of metal components.
When using the device next to your body (other than in your hand or against your head), maintain a distance of 5 mm from your body, to be consistent with how each device is tested for compliance with RF exposure requirements.
Pixel 3a (G020F) maximum SAR values as reported to EU are:
- 1.38 W/kg when holding it to your ear
- 1.55 W/kg when properly worn on the body
Pixel 3a XL (G020B) maximum SAR values as reported to EU are:
- 1.36 W/kg when holding it to your ear
- 1.52 W/kg when properly worn on the body
Regulatory information: Australia
Specific Absorption Rate (SAR) information
Pixel 3a and Pixel 3a XL (as follows) comply with radio frequency specifications when used near your ear or at a distance of 0.5 cm from your body. Ensure that the device accessories, such as a device case and device holster, are not composed of metal components. Keep the device away from your body to meet the distance requirement.
For Pixel 3a (G020F), the highest Specific Absorption Rate (SAR) value reported for this device type when tested at the ear is 1.38 W/kg, and when properly worn on the body is 1.55 W/kg.
For Pixel 3a XL (G020B), the highest Specific Absorption Rate (SAR) value reported for this device type when tested at the ear is 1.36 W/kg, and when properly worn on the body is 1.52 W/kg.
WLAN function of these devices is restricted only to indoor use when operating in the 5150–5350 MHz frequency range to reduce the potential for harmful interference to co-channel mobile satellite systems.
Regulatory information: India
Specific Absorption Rate (SAR) information
Your phone is a radio transmitter and receiver. It complies with international guidelines in relation to the limiting of human exposure to electromagnetic fields, and has been specifically designed to meet the guidelines for exposure to radio waves established by the Department of Telecommunications, Ministry of Communications and Information Technology, Government of India ('DoT'). The guidelines use a unit of measurement known as Specific Absorption Rate ('SAR'), which is a unit of body-absorbed radio frequency quantity when the phone is in use. The SAR limit in India for mobile devices is 1.6 W/kg over a mass of 1 gram of human tissue.
Pixel 3a and Pixel 3a XL (as follows) comply with these guidelines when used near your ear or at a distance of 1.0 cm from your body. Ensure that the device accessories, such as a device case and device holster, are not composed of metal components. Keep the device away from your body to meet the distance requirement.
For Pixel 3a (G020F), the highest Specific Absorption Rate (SAR) value reported for this device type when tested at the ear is 1.38 W/kg, and when properly worn on the body is 1.03 W/kg.
For Pixel 3a XL (G020B), the highest Specific Absorption Rate (SAR) value reported for this device type when tested at the ear is 1.36 W/kg, and when properly worn on the body is 1.16 W/kg.
You can also see SAR values on the website of the DoT/Telecommunication Engineering Centre.
While most of the laboratory studies have been unable to find a direct link between exposure to
radio frequency radiation and health, the DoT has prescribed the following precautionary measures while using the mobile handset:
- Use a wireless hands-free system (headphone, headset) with a lower power Bluetooth emitter
- Make sure that the mobile phone has a low SAR
- Keep your calls short or send a text message (SMS) instead. This advice applies especially to children, adolescents and pregnant women.
- Use mobile phone when the signal quality is good
- People who have active medical implants should preferably keep the mobile phone at least 15 cm away from the implant
Recycling, e-waste management and handling statement
In India, this label indicates that this product should not be thrown away with household waste. It should be deposited at an appropriate facility to allow recovery and recycling.
Google declares that your phone has been designed and manufactured in compliance with E-Waste (Management) Rules, 2016 (hereafter 'the Rules'), and is specifically in compliance with Rule 16 (1) on the reduction in the use of hazardous substances in the manufacture of electrical and electronic equipment and their maximum allowed concentrations by weight in homogeneous materials (except for the exemptions listed in schedule II).
Improper handling, disposal, accidental breakage, damage or improper recycling of e-waste may present risks, including, but not limited to: fire, explosion and/or other hazards, and uncontrolled waste disposal which may be detrimental to/have adverse effects on the environment as it prevents reuse of resources. Some e-waste may contain hazardous chemicals which, if disposed improperly, may make water, soil and other natural resources toxic. Improper disposal may cause harm to plant, animal and human life.
Regulatory information: Japan
When operating in 5 GHz (W52/W53), the device is restricted to indoor use only (except for the transmission with 5.2 GHz High Power Data Communication System Base Station or Relay Station).
This is a Class B equipment. Although this equipment is intended for use in a residential
environment, it could cause poor reception if used near a radio or a television receiver. Please follow the instructions in the instruction manual. VCCI-B
Pixel 3a and Pixel 3a XL (as follows) comply with Japan SAR regulations when used near your ear or at a distance of 5 mm from your body. Ensure that the device accessories, such as a device case and device holster, are not composed of metal components. Keep the device away from your body to meet the distance requirement.
Pixel 3a (G020H) maximum SAR values as reported to MIC are:
- 1.18 W/kg when holding it to your ear
- 1.22 W/kg when properly worn on the body
Pixel 3a XL (G020D) maximum SAR values as reported to MIC are:
- 1.02 W/kg when holding it to your ear
- 1.33 W/kg when properly worn on the body
Regulatory information: Taiwan
無線射頻暴露
以 Pixel 3a (G020F) 而言, SAR標準值2.0W/kg；送測產品實測值為1.09 W/kg
以 Pixel 3a XL (G020B) 而言, SAR標準值2.0W/kg；送測產品實測值為1.13 W/kg
台灣法規遵循
使用過度恐傷害視力
- 使用30分鐘請休息10分鐘。
- 未滿2歲幼兒不看螢幕，2歲以上每天看螢幕不要超過1小時
減少電磁波影響，請妥適使用
經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功能。
低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干擾時方得繼續使用。
前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。
本裝置之使用應避免影響附近雷達系統之操作。
Pixel 3a :內建主記憶體硬體容量：64 GB, 使用者可使用主記憶體容量至少：51 GB
Pixel 3a XL:內建主記憶體硬體容量：64 GB, 使用者可使用主記憶體容量至少：51 GB
Taiwan RoHS
Models:
Pixel 3a: G020E, G020F, G020G, G020H
Pixel 3a XL: G020A, G020B, G020C, G020D
Accessibility Information
Pixel 3a
| ACCESSIBILITY FEATURE | REQUIREMENTS – DESCRIPTION | VALUE |
|---|---|---|
Handset/Hardware information |
||
| Touch screen | Does the device have a touch screen | Yes |
| If the device has a touchscreen, is it capacitive (sometimes referred to as heat activated) | Yes | |
| Key identification | Are individual keys easily discernible to the user | N/A – touchscreen keyboard & pad (except power & volume) |
| How are the keys discernible – separate keys, use of ridges to define | N/A | |
| Key centre point distance | What is the distance from the centre point of one number key to another | N/A |
| Keyboard layout | The keypad is laid out like a QWERTY typewriter keyboard | Yes |
| Lanyard pin for key ring or lanyard strap | Has a small bar allowing a key ring or neck strap (lanyard) to be attached | No |
| Differentiation of function keys | The number keys have a different colour or shape from the other keys, making them easier to tell apart by touch or by sight | N/A |
| Shape of device | A. Clam Shell/Flip Phone B. Candy Bar/Stick C. Slide D. Swivel E. Touchscreen F. Other |
B, E |
| Operating system | The operating system and version used by this phone | Android P |
| Anti-slip features | Has a non-slip coating or ridges to prevent it slipping out of your hand | No |
Mobility/Dexterity features |
||
| Handset weight | Handset weight including battery | 147 grams |
| Easy Battery Placement | Is battery clearly marked for proper orientation and placement | N/A |
| Speaker-phone capable | Hands-free operation during dialling and after call initiated | Yes |
| Guarded/recessed keys | Individual keys are recessed or guarded in some way to reduce the chance that you will press the wrong key | No |
| Wireless earphones/headsets | Wireless earphones and headsets, such as Bluetooth headsets, are supported | Yes |
| Coupling to a device | To allow people to use computers as text terminals. Also allows customised devices to work with the phone. Device can be connected to the phone by using: | |
|
Yes | |
|
No | |
|
Yes | |
|
No | |
| Flat back for table top operation | Has a flat back, so it can be used while it is lying on a table | Yes |
| Any key answering | The user can answer the call by pressing any key | No |
| Hand movement | Some controls require you to pinch or twist them with your fingers, or rotate your wrist | No |
| Voice recognition for dialling | Allows you to dial a number by speaking the person's name, if it is stored in your contact list (a personal 'telephone book' that you create in your phone) | Yes |
| Voice recognition for accessing features | Allows you to activate features by speaking commands into the phone, reducing the need to use the keypad | Yes |
| Automatic answering | Enables the phone to pick up a call automatically after a designated number of rings | No |
Vision features |
||
| Tactile key markers – 'F' and 'J' | The 'F' and 'J' keys have raised dots or bumps on them so that you can distinguish them by touch (only relevant for phones that have a QWERTY typewriter-style keypad) | No |
| Standard number key layouts | The number keys are laid out in the standard way with 1 2 3 at the top and * 0 # at the bottom | Yes – touchscreen |
| Key feedback – tactile | When you press a key you can feel a physical click, so that you know it has been pressed | Yes for HW keys; haptic for soft keys |
| Key feedback – audible | When you press a key it makes a sound, so that you know it has been pressed | Yes |
| Audible identification of keys – spoken | When you press a number key the number is spoken out, so that you know you have pressed the correct one | No (unless using screen reader) |
| Audible identification of keys – functions | The sounds that you hear when you press a key are different for number keys and function keys, so that you can easily tell them apart | Yes |
| Adjustable font – style | You can change the font (typeface) used for the text on the display, which may make it easier to read | No |
| Adjustable font – size | You can make the text on the display larger or smaller to make it easier to read | Yes |
| Personalised shortcuts | You can assign a particular feature to a single key or a short key sequence | Yes |
| Display characteristics – Adjustable Contrast Control | You can adjust the contrast of the display to make text and symbols easier to see against the background |
No contrast for text and colour inversion are available |
| Display characteristics – Adjustable Brightness Control | You can adjust the brightness of the display to make it easier to read | Yes |
| Display characteristics – Main Display Size | Size of the main display | 62.1 x 127.65 mm |
| Display characteristics – Main Display Resolution | The number of dots (called pixels) used to display text and images on the main display. More dots mean more detail. | 1080 x 2220 |
| Display characteristics – Colour Differentiation | The information presented on the display does not rely on colour perception for understanding (e.g. you do not have to be able to distinguish red symbols from green symbols) | Yes |
| Display characteristics – Symbols/Icons | Menus can be displayed using symbols or pictures in a grid layout. This can make them easier for some people to understand or remember | Yes |
| Display characteristics – Screen Flicker | The main display does not flicker at a rate that could cause problems for people with photo-epilepsy (between 2 Hz and 60 Hz) | Yes |
| Voice output of caller ID from contacts list | When you receive a call, it speaks the caller's name if it is stored in your contact | No |
| Voice output of SMS: inbuilt | Can read text messages out loud to you | Yes |
| Voiced menus | Speaks the menu options, allowing you to access functions even if you cannot read the display |
Yes using TalkBack |
| Alternative format user manual | The user manual is available in alternative formats such as accessible online | Yes |
Hearing Features |
||
| Vibrating alert | The phone can be set to vibrate when it receives a call or text message or when it gives a warning alert | Yes |
| Visual alerts – Incoming calls | When a call or text message comes in, it displays a visual alert, such as the caller's name or photo if it is stored in your contact list | Yes |
| Two-way video communications – using mobile networks | Allows you to make video calls in which you can see the other person and they can see you using your mobile network | Yes |
| Two-way video communications – using wireless LAN networks | Allows you to make video calls in which you can see the other person and they can see you using your wireless LAN network | Yes |
| Headset – plug type | The type of plug a headset will need to have so that it can be connected to the phone | 3.5 mm |
| Hearing aid compatibility | When used with a hearing aid, set to the 'T' position, the sound is clearer | Yes |
| Alternative hearing aid technologies | When used with alternative coupling technologies, the sound is clearer | N/A |
| Messaging Options – MMS | Allows you to send and receive multimedia messages, which can include photographs, audio and video clips | Yes |
| SMS personalisation and reuse | Allows you to create standard text messages that you can quickly send to anyone without having to retype them each time. For example, 'I'm in a meeting; I'll call you back' | Yes |
| Messaging options – Email | Allows you to send and receive email messages | Yes |
| Internet capability | You can use the phone to browse websites and use other Internet-based services | Yes |
| ADDITIONAL FEATURES & CHARACTERISTICS | Google Pixel 3a is a Touch screen device. However, it has the following touch keys: power and volume control keys | Yes |
| OPTIONAL FEATURES & ACCESSORIES | The nature of the open operating system and accessibility features mean that some features are provided as part of the Android operating system and as such are subject to change and upgrade during the life of the product | Yes |
Pixel 3a XL
| ACCESSIBILITY FEATURE | REQUIREMENTS – DESCRIPTION | VALUE |
|---|---|---|
Handset/Hardware information |
||
| Touch screen | Does the device have a touch screen | Yes |
| If the device has a touchscreen, is it capacitive (sometimes referred to as heat activated) | Yes | |
| Key identification | Are individual keys easily discernible to the user | N/A – touchscreen keyboard & pad (except power & volume) |
| How are the keys discernible – separate keys, use of ridges to define |
N/A (unless using screen reader) |
|
| Key centre point distance | What is the distance from the centre point of one number key to another | N/A |
| Keyboard layout | The keypad is laid out like a QWERTY typewriter keyboard | Yes |
| Lanyard pin for key ring or lanyard strap | Has a small bar allowing a key ring or neck strap (lanyard) to be attached | No |
| Differentiation of function keys | The number keys have a different colour or shape from the other keys, making them easier to tell apart by touch or by sight | N/A |
| Shape of device | A. Clam Shell/Flip Phone B. Candy Bar/Stick C. Slide D. Swivel E. Touchscreen F. Other |
B, E |
| Operating system | The operating system and version used by this phone | Android P |
| Anti-slip features | Has a non-slip coating or ridges to prevent it slipping out of your hand | No |
Mobility/Dexterity features |
||
| Handset weight | Handset weight including battery | 167 grams |
| Easy battery placement | Is battery clearly marked for proper orientation and placement | N/A |
| Speaker-phone capable | Hands-free operation during dialling and after call initiated | Yes |
| Guarded/recessed keys | Individual keys are recessed or guarded in some way to reduce the chance that you will press the wrong key | No |
| Wireless earphones/headsets | Wireless earphones and headsets, such as Bluetooth headsets, are supported | Yes |
| Coupling to a device | To allow people to use computers as text terminals. Also allows customised devices to work with the phone. Device can be connected to the phone by using: | |
|
Yes | |
|
No | |
|
Yes | |
|
No | |
| Flat back for table top operation | Has a flat back, so it can be used while it is lying on a table | Yes |
| Any key answering | The user can answer the call by pressing any key | No |
| Hand movement | Some controls require you to pinch or twist them with your fingers, or rotate your wrist | No |
| Voice recognition for dialing | Allows you to dial a number by speaking the person's name, if it is stored in your contact list (a personal 'telephone book' that you create in your phone) | Yes |
| Voice recognition for accessing features | Allows you to activate features by speaking commands into the phone, reducing the need to use the keypad | Yes |
| Automatic answering | Enables the phone to pick up a call automatically after a designated number of rings | No |
Vision features |
||
| Tactile key markers – 'F' and 'J' | The 'F' and 'J' keys have raised dots or bumps on them so that you can distinguish them by touch (only relevant for phones that have a QWERTY typewriter-style keypad) | No |
| Standard number key layouts | The number keys are laid out in the standard way with 1 2 3 at the top and * 0 # at the bottom | Yes – touchscreen |
| Key feedback - tactile | When you press a key you can feel a physical click, so that you know it has been pressed | Yes for HW keys; haptic for soft keys |
| Key feedback - audible | When you press a key it makes a sound, so that you know it has been pressed | Yes |
| Audible identification of keys – spoken | When you press a number key the number is spoken out, so that you know you have pressed the correct one | No (unless using screen reader) |
| Audible identification of keys - functions | The sounds that you hear when you press a key are different for number keys and function keys, so that you can easily tell them apart | Yes |
| Adjustable font – style | You can change the font (typeface) used for the text on the display, which may make it easier to read | No |
| Adjustable font - size | You can make the text on the display larger or smaller to make it easier to read | Yes |
| Personalised shortcuts | You can assign a particular feature to a single key or a short key sequence | Yes |
| Display characteristics – Adjustable Contrast Control | You can adjust the contrast of the display to make text and symbols easier to see against the background |
No contrast for text and colour inversion are available |
| Display characteristics – Adjustable Brightness Control | You can adjust the brightness of the display to make it easier to read | Yes |
| Display characteristics – Main Display Size | Size of the main display | 68.26 x 136.5 mm |
| Display characteristics – Main Display Resolution | The number of dots (called pixels) used to display text and images on the main display. More dots mean more detail. | 1080 x 2160 |
| Display characteristics – Colour Differentiation | The information presented on the display does not rely on colour perception for understanding (e.g. you do not have to be able to distinguish red symbols from green symbols) | Yes |
| Display characteristics – Symbols/Icons | Menus can be displayed using symbols or pictures in a grid layout. This can make them easier for some people to understand or remember | Yes |
| Display characteristics – Screen Flicker | The main display does not flicker at a rate that could cause problems for people with photo-epilepsy (between 2 Hz and 60 Hz) | Yes |
| Voice output of caller ID from contacts list | When you receive a call, it speaks the caller's name if it is stored in your contact | No |
| Voice output of SMS: inbuilt | Can read text messages out loud to you | Yes |
| Voiced menus | Speaks the menu options, allowing you to access functions even if you cannot read the display |
Yes using TalkBack |
| Alternative format user manual | The user manual is available in alternative formats such as accessible online | Yes |
Hearing Features |
||
| Vibrating alert | The phone can be set to vibrate when it receives a call or text message or when it gives a warning alert | Yes |
| Visual alerts – Incoming calls | When a call or text message comes in, it displays a visual alert, such as the caller's name or photo if it is stored in your contact list | Yes |
| Two-way video communications – using mobile networks | Allows you to make video calls in which you can see the other person and they can see you using your mobile network | Yes |
| Two-way video communications – using wireless LAN networks | Allows you to make video calls in which you can see the other person and they can see you using your wireless LAN network | Yes |
| Headset – plug type | The type of plug a headset will need to have so that it can be connected to the phone | 3.5 mm |
| Hearing aid compatibility | When used with a hearing aid, set to the 'T' position, the sound is clearer | Yes |
| Alternative hearing aid technologies | When used with alternative coupling technologies, the sound is clearer | N/A |
| Messaging Options – MMS | Allows you to send and receive multimedia messages, which can include photographs, audio and video clips | Yes |
| SMS personalisation and reuse | Allows you to create standard text messages that you can quickly send to anyone without having to retype them each time. For example, 'I'm in a meeting; I'll call you back' | Yes |
| Messaging options – Email | Allows you to send and receive email messages | Yes |
| Internet capability | You can use the phone to browse websites and use other Internet-based services | Yes |
| ADDITIONAL FEATURES & CHARACTERISTICS | Google Pixel 3a XL is a Touch screen device. However, it has the following touch keys: power and volume control keys | Yes |
| OPTIONAL FEATURES & ACCESSORIES | The nature of the open operating system and accessibility features mean that some features are provided as part of the Android operating system and as such are subject to change and upgrade during the life of the product | Yes |