Get your Pixel phone repaired

Pixel phones have support options for in-warranty and out-of-warranty damage. The availability of mail-in and walk-in options depends on your phone's warranty status and your location.

Get ready to start a repair

Start a repair

  1. Start the process at the Google Store in a supported country.
  2. Tap Get started.
  3. Enter your phone's IMEI number.
    • If you've started a return or replacement already but would like to have your phone repaired instead, contact us.
  4. On the next screen, confirm that the IMEI entered matches the phone you want repaired.
  5. Select the issues that apply to your phone. You'll find out which issues are covered for your phone and the available repair options.

Option 1: Bring your phone for repair (walk-in)

Step 1: Find the nearest authorized service provider
To bring in your phone for repair, start a repair request and find your nearest repair location.
Before you take your phone to a Google retail store, review the in-store repair terms of service.
Step 2: Back up data
Before you bring your phone in for repairs, back up data, remove the SIM card, and factory reset your phone. A factory reset deletes all data saved on your phone. If you can't factory reset your phone, log out of your Google Account on the phone:
  1. Go to myaccount.google.com.
  2. On the left, tap Security and then Your devices.
  3. On the phone, tap More More and then Sign out.
If you can't turn on your phone to reset it or your phone isn't factory reset when you bring it to a repair partner, they'll reset it for you. Remember to keep your SIM card.
Step 3: Bring in your phone

Make arrangements to visit your nearest repair partner with your phone.

During your visit, the partner will check the warranty status of your phone, inspect it to confirm the damage reported, and give you the cost of the repair. Most repairs can be completed same-day.

  • For in-warranty devices or damage types, there's no charge for the repairs.
  • For out-of-warranty devices or damage types, prices may vary.

If damage is found during inspection that increases the repair cost, the partner will reach out to you to approve the new cost before the repair starts. Partial repairs aren't available.

Step 4: Pick up your phone
Once your repair is completed, you'll be notified that your phone is ready for pickup.

Option 2: Send your phone for repair (mail-in)

Step 1: Choose shipping options & create repair order

Create your repair order

  1. Create a repair request.
  2. Check and agree to the repair terms.
  3. Check the details for your repair and the estimated repair cost.
  4. Tap to Confirm purchase.

Warranties and repair costs

  • For in-warranty devices or damage types, there’s no charge for the repairs.
  • For out-of-warranty devices or damage types, you'll find the estimated repair cost on the last page before you confirm the purchase and create the repair order.

Check that the address information is accurate. You won't be able to edit the address once you finish the order.

Decide how you'd like to send your phone in for repair:

  • Your own packaging: Use the repair order email to print out the attached shipping label, the Return Merchandise Authorization (RMA) slip, and battery safety label (in the US) to ship the phone.
    • If you choose this option, you’re responsible for any damage that might occur to your phone in shipment. Before you mail your phone, make sure to pack it securely. As packaging can differ from customer to customer and there's a risk that the phone can be damaged in transit, after a successful repair, the repair center will use certain sturdy boxes to ship your phone.
  • Prepaid packaging: Once you place your repair order, the prepaid packaging takes 1–2 business days to arrive and contains padding to keep the phone secure. Print out the RMA slip and shipping label you received in the instruction email to ship the phone.
Step 2: Back up data

Before you send or bring your phone for repairs, back up your phone, remove the SIM card, then factory reset your phone. A factory reset deletes all data saved on your phone. If you can't factory reset your phone, log out of your Google Account on the phone:

  1. Go to myaccount.google.com.
  2. On the left, tap Security and then Your devices.
  3. On the phone, tap More More and then Sign out.

If you can't turn on your phone to reset it or your phone isn't factory reset when you bring it to a repair partner, they'll reset it for you. Remember to keep the SIM card with you before you ship your phone.

Step 3: Pack and ship your phone
Securely pack and send your phone for repair.

Learn about the mail-in repair process

After a repair center receives your phone, it’s inspected, approved, repaired, and returned to you. Learn more about the repair process.
Inspection & approval
After your phone is received, it's thoroughly inspected for issues.
  • If you have any screen protector, it will be removed to assess your phone's full functionality.
  • If the phone we receive is different from the one in the order, we can't process your repair and we'll return the phone to you.
  • If the inspection confirms the repair is covered under warranty, the repair will begin and you won't be charged.
  • If the repair costs less than or matches the estimate, you'll be charged as soon as the inspection is complete, and the repair begins.
  • If we find other damage that wasn't in the original order and the repair cost increases, we'll ask you to approve the new cost before the start of the repair.
    • Note that while we estimate 7–10 business days to finish the whole repair order, this doesn't include time taken to approve the updated cost.
    • All damages in the repair order will be repaired at the same time so partial repairs aren't available.
    • You'll have 10 days to accept the updated repair order and the final cost.
    • If you don't respond within 10 days or you reject the updated order, your repair order is canceled. Your phone is returned to you unrepaired, and you aren't charged.
Important: For Taiwan, an inspection fee may be charged by authorized Pixel phone repair partners.
Repair & return

After inspection and any final approval we might need from you, we start the repair.

Cosmetic damage, like scratches, won't be repaired. If our inspection shows only cosmetic damage, your phone will be returned to you unrepaired.

After the repairs are done, you'll receive an email that the repair is complete and your phone is shipped back to you with a tracking link.

Find genuine spare parts

You can also get genuine Google parts from iFixit to repair a Pixel phone yourself. We recommend that only users with relevant technical experience repair their own phones.

Eligibility

  • Devices: Pixel 2 and later Pixel phones
  • Locations: US, UK, Canada, Australia, and European countries or regions where Pixel phones are available
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