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Fix Bluetooth problems

If your car or Bluetooth accessory isn’t connecting to your Pixel or Nexus device, try the solutions below.

Note: Some of these steps work only on Android 8.0 and up. Learn how to check your Android version.

Step 1: Check Bluetooth basics

  1. Turn Bluetooth off and then on again. Learn how to turn Bluetooth on and off.
  2. Confirm that your devices are paired and connected. Learn how to pair and connect via Bluetooth.
  3. Restart your devices. Learn how to restart your Pixel phone or Nexus device.

Step 2: Troubleshoot by problem type

Can't pair with car

Step 1: Clear devices from your phone's memory

  1. Open your phone's Settings app Settings app.
  2. Tap Connected devices and then Bluetooth.
  3. If you see devices you're not currently using, next to each device name, tap Settings Settings and then Forget.
  4. If you paired your phone and car before, next to your car's name, tap Settings Settings and then Forget.

Step 2: Clear devices from your car's memory

To clear devices paired with your car, follow your car's manual.

  1. Clear any devices you're not currently using.
  2. If you paired your phone and car before, clear your phone.

Step 3: Refresh the device list, then pair

To learn whether to pair from your phone or car, check your car’s manual.

  • Pair from your phone
    1. Check that your car is discoverable and ready to pair.
    2. Open your phone's Settings app Settings app.
    3. Tap Connected devices and then Bluetooth.
    4. Tap More More and then Refresh and then your car's name.
  • Pair from your car
    1. Open your phone's Settings app Settings app.
    2. Tap Connected devices and then Bluetooth. Keep this screen open.
    3. On your car's list of devices, pick your phone's name. 
    4. If asked, confirm that the PINs shown on your phone and car's screens match. Then tap Accept or Confirm.
    5. Next to “Contact sharing," check the box.
Can't pair with accessory

Can't pair with Android Wear

Can't pair with other accessories

  1. Check that your accessory is discoverable and ready to pair. Follow the instructions that came with your accessory.
    • Often, you'll see a blue light on an accessory when it's ready to pair.
    • You must connect some accessories, like folio keyboards, to your phone or tablet before they can pair.
  2. Refresh your accessory list.
    1. Open your phone's Settings app Settings app.
    2. Tap Connected devices and then Bluetooth.
    3. If your accessory isn't in the list, tap More More and then Refresh and then your accessory's name.
  3. If your accessory needs a passcode and you don't have it, try 0000 or 1234 (the most common passcodes).
Can't hear music

Note: Not all cars can play music by Bluetooth. If the problem is with a car, check the car's manual.

  1. Check that the volume is up on your phone and car or accessory.
  2. Check that other devices paired with your phone aren't playing the music.
  3. Check that Media audio is turned on.
    1. Open your phone's Settings app Settings app.
    2. Tap Connected devices and then Bluetooth.
    3. Next to your car or accessory's name, tap Settings Settings.
    4. Next to "Media audio," check the box.
Can't make or get calls

Note: Not all cars can make or get phone calls by Bluetooth. If the problem is with a car, check the car's manual.

  1. Check that other devices paired with your phone aren't getting your calls.
  2. Turn on Phone audio.
    1. Open your phone's Settings app Settings app.
    2. Tap Connected devices and then Bluetooth.
    3. Next to your car or accessory's name, tap Settings Settings.
    4. Next to "Phone audio," check the box.

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Amy

Amy is an Android expert and author of this help page. Leave her feedback below about the page.

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