Fix a Pixel phone that won't charge or turn on

Use the steps on this page to fix the following problems on your phone:

Won’t turn on
Has a black or blank screen
Turns on but won’t charge
Turns on but immediately turns off

Hold the power button

First, try holding down your phone's power button for 5-7 seconds. Learn more about turning on your Pixel.

Troubleshoot your cable, power adapter, outlet & case

Important: For the best battery experience and charging speeds, we recommend using the Google 30 W USB-C power adapter or any Programmable Power Supply (PPS) power adapter rated for 30 W or more. You could also use other USB Power Delivery (PD) adapters rated for 15 W or more, but actual charging speeds will be determined by your Pixel.

Check that your power adapter & cable work

Try to charge another device with your power adapter and cable.
Check that the cable is securely connected to the adapter and to your phone.
Check that there's nothing in the port of your phone, like dust or lint.
Try to charge your phone with another cable or power adapter.

Does your charging accessory work with your Pixel phone?

If you get a “Check charging accessory” notification, it means your cable or USB power adapter may not be supported by your phone or it might be broken. This can make your phone charge very slowly or not charge at all.

To fix this, try charging with a cable and charger that works with your phone. Learn which cables and power adapters to use for your Pixel phone.

Check that your outlet works

Plug the charger into a wall outlet.
Plug in something else, like a lamp.
Check that no accessories, like cases or battery packs, cover the sensors on your phone or press its buttons.

Troubleshoot in-vehicle wireless charging issues

If you experience intermittent charging issues with your Qi2-certified Pixel 10, Pixel 10 Pro, Pixel 10 Pro XL, or Pixel 10 Pro Fold, it may be due to certain Qi1-certified in-vehicle wireless chargers. To fix this issue:

Remove your phone from your car’s wireless charging pad.
Remove any phone case, PopSocket, magnetic attachment, or other accessories from your phone.
Place your phone back on the center of the charging pad.
Check if your phone starts charging.

Tip: This issue is common with vertical in-vehicle chargers because the charging coils in the phone and charger may not align perfectly.

If the wireless charging issue continues

Use a wired connection for stable charging.
Contact your vehicle or charger manufacturer for info about compatibility with Qi2-certified devices.

For a reliable wireless charging experience, use a Qi2-certified charger. You can find “Made for Google” certified accessories that are compatible with your phone at get.google.com/madefor.

Troubleshoot your battery charge

Plug in your phone with a working cable, charger, and outlet, then wait one minute.

If you see a battery icon, your phone is powered off and is charging. You can restart right away.
To check if your phone is charging, open your phone’s Settings app then tap Battery.
On Pixel 2 and Pixel (2016), if you see a red light, your battery is fully discharged. If the red light is flashing, there isn't enough power to turn on. Charge your phone for at least 30 minutes before you restart it.

Troubleshoot your screen

Important: If you don't see a battery icon or red light after you plug in your phone, the issue could be with your screen.

Press the power button for about 30 seconds.
Wait about 2 minutes.
Make your phone ring. You can call it from another phone or use Find Hub. Learn how.
If your phone rings, learn how to troubleshoot your screen. If it doesn’t, go to the advanced steps (below).

Troubleshoot with advanced steps

Option 1: Troubleshoot by connecting to a computer

Check that your computer is on and connected to a power source.
Connect your phone to your computer's USB or USB-C port with a cable that works.
Wait about 10–15 minutes.
Disconnect the cable from your phone, then reconnect it within 10 seconds.
If you see a battery icon within one minute, your phone is powered off and charging.
Charge your phone for at least 30 minutes.
Press and hold the Power button until your phone restarts. You might need to tap Restart .

Option 2: Troubleshoot using your phone's buttons

With your phone plugged in, press and hold both the volume-down button and the power button at the same time for at least 20 seconds.

If you see a red light, your battery is fully discharged.

Charge your phone for at least 30 minutes.
Press and hold the power button for a few seconds.
On your screen, tap Restart .

If you see an Android robot and the word "Start" with an arrow around it:

Press the volume-down button until you see the option to "Power off." Press the power button to pick "Power off."
Charge your phone for at least 30 minutes.
Press and hold the power button for a few seconds.
On your screen, tap Restart , or press and hold the power button for about 30 seconds, until your phone restarts.

Still have issues with your Pixel phone?

If your phone won't charge, turn on, or has other power-related issues, contact us.

To fix other issues with your phone, you can post questions on the Google Pixel Help Community.
For enrolled Pixel for Business customers, contact Pixel Enterprise support.