Get help with your Pixel phone

Potential support delays: During the unprecedented COVID-19 situation, we're taking steps to protect the health of our team members and reduce the need for people to come into our offices. Due to adjusted work schedules, it may take longer to connect with a support specialist. For immediate help, visit the Pixel Phone Help Center and find answers to the most common questions.

You can also visit the Pixel community or ask your question to our Twitter account @MadeByGoogle. If you’re experiencing an urgent issue, you can contact us directly, and we’ll try to get back to you as soon as possible.

You can get help with your phone in several ways.

Important: Some of these steps work only on Android 8.0 and up. Learn how to check your Android version.

Talk with us

From your Pixel phone

  1. Open your phone's Settings app.
  2. Tap Tips & support.
  3. Tap Contact us.
  4. Enter info about your issue.
  5. Tap Next step and then Chat or Get a call.

From any phone, tablet, or computer

  1. Open the Pixel Phone Help Center
  2. At the bottom of any page, under "Need more help," select Contact us
  3. Enter info about your issue. 
  4. Select Next step and then Chat or Get a call.

Ask experts in the Pixel community

You can ask questions and share answers with other Pixel device owners. You can also give us feedback on Pixel device features.

Visit the Pixel "Phone by Google" Community .

Get help on Twitter

Tweet to @MadeByGoogle about your phone.

Read about your phone

Learn about the setting you're checking

When you check or change a setting on your phone, you can get help with that setting.

  1. Open your phone’s Settings app.
  2. Tap the setting.
  3. Tap Help Help.
    • If you don't see "Help," you're running a different Android version. Tap More .
Search by topic or keyword

To read about what you can do with your phone, and learn how to troubleshoot issues:

  1. Open your phone’s Settings app.
  2. Tap Tips & support.
  3. Pick how you'd like to find your information.
    • To read a suggested article, tap it.
    • To search for a topic, tap where it says "Describe your issue."
    • To see what topics there are, tap Browse all articles.

You can also visit the Pixel Phone Help Center from any device using a browser, like Chrome or Firefox.

Tip: To find a setting instead of information, open your Settings app and tap Search .

Tap here to see an interactive tutorial

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