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Safety & regulatory information (Pixel & Pixel XL 2016)

1  Safety & regulatory details

2  Safety guidelines

3  Regulatory information

UNITED STATES

CANADA

EUROPEAN UNION

AUSTRALIA

INDIA

4  Trademarks

1  Safety & regulatory details

This detailed guide includes the basic safety guidelines in the printed Safety & Warranty booklet that comes with your Pixel or Pixel XL. It also includes additional health and safety tips and regulatory information.

You can find complete information about your phone here:

  • Full user information: g.co/pixelphonefullinfo
  • Safety, environmental and regulatory information: g.co/pixelphonesafety OR Settings and then About phone and then Safety & regulatory manual
  • Warranty details for your country of purchase, including instructions for making a claim: g.co/pixelphonewarranty
  • Electronic regulatory labels and specific absorption rate (SAR) values for your phone: Settings and then About phone and then Regulatory labels
  • Comprehensive online help: g.co/pixelcare

2  Safety guidelines

For additional safety information, be sure to consult: g.co/pixelphonefullinfo

Basic safety

To avoid damaging your phone, accessories, or any connected devices, and to reduce the risk of fire, burns, or electric shock, follow these precautions:

  • Remove all protective plastic film before use.
  • Do not attempt to open or take apart your phone, adapter, or accessories.
  • Do not crush or puncture your phone, adapter, or accessories.
  • Do not short external contacts or circuits, expose your phone or adapter to open flames or lit tobacco products, or dispose of them in fire or water.
  • Do not use the phone or adapter near water or other liquids or handle them with wet hands.
  • If the phone or adapter gets wet, do not try to dry it using an oven, microwave, or dryer as this may cause damage.
  • Do not drop, throw, or try to bend your phone or adapter.
  • Do not use the phone or adapter if they aren't working properly or have been damaged or dropped.
  • Do not twist or pinch the USB cable.
  • This product is intended for use with a certified Class 2 limited power source rated: 5 Volts DC, maximum 3 Amp; 9 Volts DC, maximum 2 Amp; or both.

Maintain a minimum separation distance of 1.0 cm (0.4 in) between your body and the phone.

To reduce the risk of accidents (and because it’s prohibited by law in most countries), do not use your phone while driving or while operating machinery, and do not use it while engaging in other activities that have potentially serious consequences.

While flying in an aircraft or immediately before boarding, use your phone only according to instructions provided by the airline. Use of a wireless device in an aircraft may disrupt wireless networks, present a hazard to aircraft operation, or be illegal. You may be able to use your phone in airplane mode.

Safety of radio frequency emissions:  Your phone emits radio frequency energy during use. According to the USA Federal Communications Commission (FCC): “Some health and safety interest groups have interpreted certain reports to suggest that wireless device use may be linked to cancer and other illnesses, posing potentially greater risks for children than adults. While these assertions have gained increased public attention, currently no scientific evidence establishes a causal link between wireless device use and cancer or other illnesses.” Additional information is available from the FCC at www.fcc.gov/encyclopedia/radio-frequency-safety.

Emergency calls

  • This phone operates using radio signals, which cannot guarantee connection in all conditions.
  • Never rely solely on any wireless phone for emergency communications.

Storage & cleaning

Follow these guidelines when using, storing, or cleaning your phone:

  • Do not use the phone or adapter at ambient temperatures lower than 0°C (32°F) or higher than 40°C (104°F). Ideal storage temperatures are 0°C (32°F) to 40°C (104°F).
  • Unplug the phone and adapter before cleaning, during lightning storms, or when unused for extended periods of time.
  • Use a clean, soft, and dry cloth to clean the device and accessories.
  • Do not use any chemical detergent, powder, or other chemical agents (such as alcohol or benzene) to clean the phone or accessories.
  • The phone and its charger generate heat during normal operation. Avoid prolonged, direct or indirect skin contact, since this may result in discomfort or burns.

Pacemaker and implantable medical device precautions

Your phone receives and transmits using LTE, WCDMA, GSM, Wi-Fi, and Bluetooth technology, and contains components that emit electromagnetic fields, which can interfere with pacemakers and other implanted medical devices. If you have a pacemaker or other implanted medical device, follow these precautions:

  • Always keep the phone and its charger more than 16 cm (6 in) from the surface of the skin near the pacemaker or other implanted medical device.
  • Hold the phone on the other side of your body from the pacemaker or other implanted medical device.
  • Do not carry the phone in a breast pocket or in a pocket near the pacemaker or other implanted medical device.
  • If you have questions about using your phone with such a device, consult your health care provider.
  • If you suspect your device is interfering with your pacemaker or other implanted medical devices, turn off your phone and consult your physician for information specific to your medical device.

Power adapter safety

  • When disconnecting the power adapter from a power outlet, pull on the adapter, never on the cable.
  • This device must be used with an AC adapter that has been certified with a Limited Power Source output per IEC 60950-1 and that has been qualified per CTIA Certification Requirements for Battery System Compliance to IEEE 1725. This device comes with an AC adapter that has the proper certification. Separate AC adapters sold through the Google Store and selected vendors/retailers also have the proper certification. Do not use adapters or accessories that haven't been approved by Google for use with this phone.
  • When charging the phone, make sure the power adapter is plugged into a socket near the phone and is easily accessible.
  • The phone should be connected only to adapters that bear the USB-IF logo or have completed the USB-IF compliance program.

Battery safety & disposal

  • This phone contains a Lithium-ion polymer or Lithium-ion battery, which meets the standard IEEE 1725. Do not attempt to remove the battery yourself. To replace it, take the device to a service center authorized by Google. Use of an unqualified battery may present a risk of fire, explosion, leakage, or other hazard.
  • If the battery leaks, do not allow the leaking fluid to come in contact with eyes, skin, or clothing. If the fluid is already in contact with the eyes, do not rub them. Rinse the eyes with clean water immediately and seek medical advice.
  • Keep a leaking battery away from fire, as there is a danger of ignition or explosion.
  • Dispose of your phone, battery, and accessories according to local regulations. Do not dispose of them in normal household waste. Improper disposal may lead to fire, explosion, and/or other hazards.
  • Keep the battery away from children.

Hearing protection

Prolonged exposure to loud sounds (including music) can cause hearing loss. To prevent possible hearing damage, lower the earphone or headset volume to a safe and comfortable level, and avoid listening at high volume for prolonged periods of time.

Hearing protection

Child safety

Your phone contains (or comes with) small parts, plastic elements, and parts with sharp edges that may cause an injury or create a choking hazard. Do not leave your phone and its accessories within the reach of small children or allow them to play with it. They could hurt themselves or others, or could accidentally damage the phone. Consult a physician immediately if small parts are swallowed.

Environmental restrictions

  • To prevent damage to your phone's parts or internal circuits, do not use or store it or its accessories in dusty, smoky, damp, or dirty environments or near magnetic fields.
  • Keep away from heat sources and out of direct sunlight. Do not leave your phone inside a vehicle or in places where the temperature may exceed 60°C (140°F), such as on a car dashboard, window sill, near a heating vent, or behind glass that is exposed to direct sunlight or strong ultraviolet light for extended periods of time. This may damage the product, overheat the battery, or pose a risk of fire or explosion.
  • Do not use, store, or transport your phone where flammables or explosives are stored (in gas stations, fuel depots, or chemical plants, for example). Do not use your phone where blasting operations are in progress, or in potentially explosive atmospheres such as fueling areas, fuel storehouses, below deck on boats, fuel or chemical transfer or storage facilities, and areas where the air contains chemicals or particles, such as grain, dust, or metal powders. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death.

3  Regulatory information

UNITED STATES

Battery Charging Systems

FCC regulatory compliance

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by Google could void your authority to operate the equipment.

Pixel and Pixel XL comply with Part 15 of the FCC Rules. Operation is subject to the following 2 conditions:

  1. These devices may not cause harmful interference.
  2. These devices must accept any interference received, including interference that may cause undesired operation.

Body worn operation

Pixel complies with radio frequency specifications when used near your ear or at a distance of 0.4 in (1.0 cm) from your body. Pixel XL complies with radio frequency specifications when used near your ear or at a distance of 0.4 in (1.0 cm) from your body. Ensure that the device accessories, such as a device case and device holster, are not composed of metal components. Keep the device away from your body to meet the distance requirement.

Specific Absorption Rate (SAR) information

Pixel and Pixel XL are also designed to meet the requirements for exposure to radio waves established by the Federal Communications Commission (USA).

The Specific Absorption Rate (SAR) limit adopted by the USA is 1.6 W/kg averaged over one gram of tissue. The highest SAR value reported to the FCC for this device type complies with this limit.

Pixel maximum SAR values as reported to the FCC are:

  • 0.92 W/kg when holding it to your ear
  • 0.58 W/kg when properly worn on the body
  • 0.58 W/kg when using the Wi-Fi hotspot function

Pixel XL maximum SAR values as reported to the FCC are:

  • 0.89 W/kg when holding it to your ear
  • 0.56 W/kg when properly worn on the body
  • 0.56 W/kg when using the Wi-Fi hotspot function

Class 1 laser product

Pixel and Pixel XL are Class 1 laser devices.

The design of these products incorporates optics and protective housing such that there is no access to a level of laser radiation above Class 1. These products comply with FDA-standards 21 CFR 1040.10 and 1040.11, except for deviations pursuant to Laser Notice No. 50, dated June 24, 2007.

Caution: use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.

Hearing Aid Compatibility (HAC)

Pixel and Pixel XL have been evaluated and certified to be compatible with hearing aids per technical specification ANSI C63.19.

There are two measures of hearing aid compatibility:

  • M rating, which is a measure of immunity to radio frequency interference for acoustic coupling hearing aids;
  • T rating, which is a measure of performance when used with an inductive coupling (telecoil) hearing aid.

Pixel is rated M4/T4, and Pixel XL is rated M4/T4, according to the FCC hearing aid compatibility regulations for wireless devices.

Per FCC rules, a mobile phone is considered hearing aid compatible if rated M3 or M4 for acoustic coupling or T3 or T4 for inductive coupling.

These phones have been tested and rated for use with hearing aids for some of the wireless technologies that they use. However, there may be some newer wireless technologies used in these phones that have not yet been tested for use with hearing aids. It is important to try the different features of your phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider or Google for information on hearing aid compatibility. If you have questions about return or exchange policies, consult your service provider or phone retailer.

These devices have not been rated for hearing aid compatibility with respect to Wi-Fi operation.

California notice

This product or its packaging contains Bisphenol A (BPA), a substance known to the state of California to cause reproductive harm.

CANADA

Industry Canada, Class B

This Class B digital apparatus complies with Canadian ICES-003.

Notice: The Industry Canada regulations provide that changes or modifications not expressly approved by Google could void your authority to operate this equipment.

Specific Absorption Rate (SAR) information

The radiated output power of Pixel and Pixel XL is below the Industry Canada (IC) radio frequency exposure limits. These devices have been evaluated for and shown compliant with the IC Radio Frequency (RF) Exposure limits. These devices should be used in a manner such that the potential for human contact during normal operation is minimized.

When using the device next to your body (other than in your hand or against your head), maintain a distance of 1.0 cm from your body for Pixel, and 1.0 cm from your body for Pixel XL, to be consistent with how each device is tested for compliance with RF exposure requirements. Ensure that the device accessories, such as a device case and device holster, are not composed of metal components

Pixel maximum SAR values as reported to the IC are:

  • 0.92 W/kg when holding it to your ear
  • 0.58 W/kg when properly worn on the body
  • 0.58 W/kg when using the Wi-Fi hotspot function

Pixel XL maximum SAR values as reported to the IC are:

  • 0.89 W/kg when holding it to your ear
  • 0.56 W/kg when properly worn on the body
  • 0.56 W/kg when using the Wi-Fi hotspot function

Industry Canada (IC) Notices

These devices comply with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) these devices may not cause interference, and (2) these devices must accept any interference, including interference that may cause undesired operation of the device.

Warning:

(i) The device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;

(ii) The maximum antenna gain permitted for devices in the bands 5250–5350 MHz and 5470–5725 MHz shall comply with the e.i.r.p. limit; and

(iii) The maximum antenna gain permitted for devices in the band 5725–5825 MHz shall comply with the e.i.r.p. limits specified for point-to-point and non point-to-point operation as appropriate.

(iv) Users should also be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5250–5350 MHz and 5650–5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.

EUROPEAN UNION

Frequency bands

European Union, United Kingdom, Australia, India

The devices operate in the following frequency bands within the EU:

GSM/GPRS/EDGE: 880-915 MHz, 1710-1785 MHz (GSM 900, GSM 1800)
UMTS: 1920-1980 MHz, 880-915 MHz (Band I, VIII)
LTE: 1920-1980 MHz, 1710-1785 MHz, 2500-2570 MHz, 880-915 MHz,  832-862 MHz, 2570-2620 MHz (Band 1, 3, 7, 8, 20, 38)
Bluetooth: 2402-2480 MHz
WLAN: 2412-2472 MHz, 5180-5240 MHz, 5260-5320 MHz , 5500-5700 MHz

The maximum radio-frequency power transmitted for Pixel:

GSM: 2.07 W (GSM 900), 0.96 W (GSM 1800)
WCDMA: 205 mW (B I), 217 mW (B VIII)
LTE: 197 mW (B1), 185 mW (B3), 223 mW (B7), 214 mW (B8), 260 mW (B20), 207 mW (B38)
Bluetooth: 5.64 mW (EDR), 1.97 mW (Low Energy)
WLAN: 64 mW (2.4 GHz), 41 mW (5 GHz)

The maximum radio-frequency power transmitted for Pixel XL:

GSM: 1.92 W (GSM 900), 0.93 W (GSM 1800)
WCDMA: 212 mW (UMTS B I), 225 mW (UMTS B VIII)
LTE: 221mW (B1), 199 mW (B3), 275 mW (B7), 216 mW (B8), 257 mW (B20), 210 mW (B38)
Bluetooth: 6.73 mW (EDR), 2.15 mW (Low Energy)
WLAN: 64 mW (2.4 GHz), 41 mW (5 GHz)

North America

The devices operate in the following frequency bands within the EU:

GSM/GPRS/EDGE: 880-915 MHz, 1710-1785 MHz (GSM 900, GSM 1800)
UMTS: 1920-1980 MHz, 880-915 MHz (Band I, VIII))
LTE: 1920-1980 MHz, 1710-1785 MHz, 2500-2570 MHz, 880-915 MHz, 832-862 MHz (Band 1, 3, 7, 8, 20)
Bluetooth: 2402-2480 MHz
WLAN: 2412-2472 MHz, 5180-5240 MHz, 5260-5320 MHz, 5500-5700 MHz

The maximum radio-frequency power transmitted for Pixel:

GSM: 1.54 W (GSM 900), 0.91 W (GSM 1800)
WCDMA: 207 mW (UMTS B I), 242 mW (UMTS B VIII)
LTE: 195 mW (B1), 200 mW (B3), 226 mW (B7), 218 mW (B8), 220 mW (B20)
Bluetooth: 5.11 mW (EDR), 1.91 mW (Low Energy)
WLAN: 63 mW (2.4 GHz), 41 mW (5 GHz)

The maximum radio-frequency power transmitted for Pixel XL:

GSM: 1.87 W (GSM 900), 0.98 W (GSM 1800)
WCDMA: 205 mW (UMTS B I), 248 mW (UMTS B VIII)
LTE: 197 mW (B1), 218 mW (B3), 258 mW (B7), 218 mW (B8), 236 mW (B20)
Bluetooth: 6 mW (EDR), 1.91 mW (Low Energy)
WLAN: 63 mW (2.4 GHz), 41 mW (5 GHz)

Restrictions in the 5 GHz band

WLAN function of these devices is restricted only to indoor use when operating in the 5150 to 5350 MHz frequency range to reduce the potential for harmful interference to co-channel mobile satellite systems.

Radio frequency interference

Google is not responsible for any radio or television interference caused by unauthorized modification of these devices or accessories, or by the substitution or attachment of connecting cables and equipment other than that specified by Google. The correction of interference caused by such unauthorized modification, substitution or attachment is the responsibility of the user. Google and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from the user failing to comply with these guidelines.

CE Notice

Google hereby declares that Pixel and Pixel XL are in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU (Radio Equipment Directive). The full declaration of conformity may be found at g.co/pixelphonefullinfo.

The devices may be operated in all member states of the EU.

The following marking is included in the product:

European Conformity

Specific Absorption Rate (SAR) information

These devices are classified for use in a typical Class B domestic environment.

Pixel complies with radio frequency specifications when used near your ear or at a distance of 0.5 cm from your body. Pixel XL complies with radio frequency specifications when used near your ear or at a distance of 0.5 cm from your body. Ensure that the device accessories, such as a device case and device holster, are not composed of metal components. Keep the device away from your body to meet the distance requirement. For Pixel, the highest Specific Absorption Rate (SAR) value reported for this device type when tested at the ear is 0.33 W/kg, and when properly worn on the body is 0.61 W/kg. For Pixel XL, the highest Specific Absorption Rate (SAR) value reported for this device type when tested at the ear is 0.25 W/kg, and when properly worn on the body is 0.44 W/kg.

Waste Electrical and Electronic Equipment (WEEE) & Batteries Directive

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The Waste Electrical and Electronic Equipment (WEEE) Directive requires that all Electrical and Electronic Equipment (EEE), including your phone and its accessories, must be marked with the symbol of the crossed-out wheeled bin. This symbol means that the equipment must not be disposed of as unsorted municipal waste. Disposing of WEEE together with normal waste may pose a risk to the environment and to human health, due to certain substances used in EEE and their batteries.

Under the WEEE Directive, each EU Member State is responsible for achieving a high level of collection of WEEE for treatment, recovery and environmentally sound disposal. Before tossing your device, think a minute about how to reduce the amount of WEEE you create. You could, for example, reuse it, recover it, or turn it into artwork. By simply extending the life of your device, you will have reduced waste and helped the EU achieve its objectives.

The success of this EU policy will depend on your active contribution in returning your WEEE to the appropriate facilities dedicated to the disposal of such waste. You should contact your local authority or your retailer for details about the return and collection points available.

RoHS compliance

This product is in compliance with Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011, on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS) and its amendments.

REACH

REACH (Registration, Evaluation, Authorization and Restriction of Chemicals, EC No 1907/2006) is the EU chemical substances regulatory framework. Google complies with the REACH regulation and your device does not contain any Substances of Very High Concern (SVHCs) beyond the limits of this regulation. We are committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements.

The point of contact for regulatory matters in the EU is Google Commerce Limited, 70 Sir John Rogerson's Quay, Dublin 2, Ireland.

AUSTRALIA

Specific Absorption Rate (SAR) information

Pixel complies with radio frequency specifications when used near your ear or at a distance of 0.5 cm from your body. Pixel XL complies with radio frequency specifications when used near your ear or at a distance of 0.5 cm from your body. Ensure that the device accessories, such as a device case and device holster, are not composed of metal components. Keep the device away from your body to meet the distance requirement. For Pixel, the highest Specific Absorption Rate (SAR) value reported for this device type when tested at the ear is 0.50 W/kg, and when properly worn on the body is 0.61 W/kg. For Pixel XL, the highest Specific Absorption Rate (SAR) value reported for this device type when tested at the ear is 0.29 W/kg, and when properly worn on the body is 0.44 W/kg.

WLAN function of these devices is restricted only to indoor use when operating in the 5150 to 5350 MHz frequency range to reduce the potential for harmful interference to co-channel mobile satellite systems.

INDIA

Specific Absorption Rate (SAR) information

Your phone is a radio transmitter and receiver. It complies with the international guidelines in relation to the limiting of human exposure to electromagnetic fields, and has been specifically designed to meet the guidelines for exposure to radio waves established by the Department of Telecommunications, Ministry of Communications and Information Technology, Government of India ("DoT"). The guidelines use a unit of measurement known as Specific Absorption Rate ("SAR") which is a unit of body-absorbed radio frequency quantity when the phone is in use. The SAR limit in India for mobile devices is 1.6 W/kg over a mass of 1 gram of human tissue.

Pixel complies with these guidelines when used near your ear or at a distance of 1.0 cm from your body. Pixel XL complies with these guidelines when used near your ear or at a distance of 1.0 cm from your body. Ensure that the device accessories, such as a device case and device holster, are not composed of metal components. Keep the device away from your body to meet the distance requirement. For Pixel, the highest Specific Absorption Rate (SAR) value reported for this device type when tested at the ear is 0.59 W/kg, and when properly worn on the body is 0.62 W/kg. For Pixel XL, the highest Specific Absorption Rate (SAR) value reported for this device type when tested at the ear is 0.46 W/kg, and when properly worn on the body is 0.45 W/kg.

You can also see SAR values on the website of the DoT/ Telecommunication Engineering Centre.

While most of the laboratory studies have been unable to find a direct link between exposure to radio frequency radiation and health, the DoT has prescribed the following precautionary measures while using the mobile handset:

  • Use a wireless hands-free system (headphone, headset) with a lower power Bluetooth emitter.
  • Make sure the cell phone has a low SAR.
  • Keep your calls short or send a text message (SMS) instead. This advice applies especially to children, adolescents, and pregnant women.
  • Use cell phone when the signal quality is good.
  • People having active medical implants should preferably keep the cell phone at least 15 cm away from the implant.

Recycling, E-waste Management and Handling Statement

Don

In India, this label indicates that this product should not be thrown away with household waste. It should be deposited at an appropriate facility to allow recovery and recycling.

Google declares that your phone has been designed and manufactured in compliance with E-Waste (Management) Rules, 2016 (hereafter "the Rules"), and is specifically in compliance with Rule 16 (1) on the reduction in the use of hazardous substances in the manufacture of electrical and electronic equipment and their maximum allowed concentrations by weight in the homogenous materials (except for the exemptions listed in schedule II).

Improper handling, disposal, accidental breakage, damage or improper recycling of e-waste may present risks, including, but not limited to, fire, explosion and/or other hazards, and uncontrolled waste disposal which may be detrimental to/have adverse effects on the environment as it prevents reuse of resources. Some e-waste may contain hazardous chemicals which, if disposed improperly, may make water, soil and other natural resources toxic. Improper disposal may cause harm to plant, animal and human life.

4  Trademarks

Google, Android, the G logo, Pixel, Pixel XL, and other marks are trademarks of Google Inc.

LTE is a trademark of ETSI.

Wi-Fi®, the Wi-Fi CERTIFIED logo, and the Wi-Fi logo are trademarks of Wi-Fi Alliance.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc.

The N-Mark is a trademark of NFC Forum, Inc.

All other trademarks are the property of their respective owners.

Amy

Amy is an Android expert and author of this help page. Leave her feedback below about the page.

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