Fix a Pixel that freezes or won't respond

Try the following steps if your phone:

• Freezes
• Stops responding 
• Is stuck with the screen on

After each step, restart your phone to see if it fixed the issue.

Important: Some of these steps work only on Android 8.0 and up. Learn how to check your Android version.

Restart your phone

If your phone is frozen with the screen on, hold down the power button for about 30 seconds to restart.

Troubleshoot your phone

Check for Android updates

1. Open your phone's Settings app.
2. Near the bottom, tap System  System update.
3. Your update status will appear. Follow any steps on the screen.

Check storage & clear space

1. Open your phone's Settings app.
2. Tap Storage.
3. See how much storage you have available. Your phone can start having issues when less than 10% of storage is free. If you're running low on storage, learn how to free up space.

Troubleshoot apps on your phone

Check for app updates

1. Open the Google Play Store app .
2. At the top right, tap the profile icon.
3. Tap Manage apps & devices.
4. Under "Updates available," choose to update all apps or a specific app.

Close apps you're not using

1. Open your phone's Settings app.
2. Tap Apps.
3. Tap the app. If you can't find it, tap See all apps. Then, choose your app.
4. Tap Force stop  OK.

Tip: To help identify which apps are causing problems, make a list of the apps you force stop.

Find out whether an app causes your problem

Restart in safe mode

Important: Safe mode temporarily turns off all downloaded apps.

Check if the problem goes away. If it does, an app is likely causing your problem. Go to the next step. If the problem doesn't go away, skip to Advanced troubleshooting.

Restart your phone normally & check apps

1. Restart your phone.
2. One by one, remove recently downloaded apps. Learn how to delete apps.
3. After each removal, restart your phone normally. See whether removing that app solved the problem.
4. After you remove the app that caused the problem, you can add back the other apps that you removed. Learn how to reinstall apps.

Advanced troubleshooting

Consider resetting your phone to factory settings

IMPORTANT: A factory data reset will remove all data from your phone. While any data stored in your Google Account will be restored, all apps and their associated data will be uninstalled. Before you perform a factory data reset, we recommend backing up your phone.

• Learn how to back up and restore data.
• Learn how to perform a factory data reset.

Tip: If an app that you downloaded caused the issue and you reinstall that app, the problem could come back.

Post your question to a Google forum

For possible solutions to other issues with your phone’s reset, you can post questions on our forums to the Pixel community.

Still have freezing issues with your phone?

If your phone still freezes or won’t respond, you can get help. Learn how to contact us.

Related resources

• Fix a phone that's restarting or crashing
• Speed up a slow phone
• Manage storage & memory