Fix your Camera app on your Pixel phone

If your camera causes you issues on your phone, try these steps to fix the problem.

After each step, open your camera and check whether it fixed the issue. If not, try the next step.

Important: Some of these steps work only on Android 8.0 and up. Learn how to check your Android version.

Step 1: Clean your camera's lens & laser

To clean the camera lens and laser sensor, wipe them gently with a soft, clean cloth.

  • If your photos and videos seem hazy or the camera won’t focus, clean the camera lens.
  • If your phone has a laser sensor, also clean the sensor. Find where your lens and sensor are located for your Pixel phone or Nexus device.

Tip: Your camera might let you know if it senses that your lens is dirty. Learn how to turn off dirty lens warnings.

Step 2: Restart your phone

  1. Press and hold your phone's Power button.
  2. Tap Power off.
  3. After your phone turns off, press and hold the Power button until your phone turns back on.

Step 3: Clear the Camera app's cache

  1. Open your phone's Settings app .
  2. Tap Apps & notifications and then See all apps and then Camera. If you can't find "See all apps," tap App info.
  3. Tap Storage and then Clear Cache.

Step 4: Update your apps

  1. Open your phone's Google Play Store app Play Store.
  2. Tap Menu Menu and then My apps & games.
  3. If any apps need updates, tap Update.

Step 5: Check if other apps cause the problem

  1. Press and hold your phone's Power button.
  2. On your screen, touch and hold Power off Power.
  3. Your phone starts in safe mode. The words "Safe mode" show at the bottom of your screen.
  4. Open your camera and check if the camera is working.
    • If Google Camera works in safe mode, another app might cause the problem.
      1. To turn off safe mode, restart your phone.
      2. Uninstall your most recently downloaded app.
      3. Open your camera and check if you fixed the issue. If not, repeat the previous step.
      4. If you fixed the problem, reinstall any apps you removed before the last app.
    • If Google Camera doesn’t work in safe mode, learn more ways to fix an app.

Still have camera problems on a Pixel phone?

For possible solutions to other issues with your phone’s reset, you can post questions on our forums to the Pixel community.
You can also connect with a support agent about this issue. Learn how to get help with your Pixel.
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