How to fix Wi-Fi connection problems

1. Open your phone’s Settings app.
2. Tap Network & internet  Internet.
3. If needed, turn on Wi-Fi.
4. At the bottom, tap Saved networks.
5. In the list, tap the saved network that you want to delete.
6. Tap Forget.

1. Open your phone’s Settings app.
2. Tap Network & internet  Internet.
3. At the end of the list, tap Add network.
4. If needed, enter the network name (SSID) and other security details.
5. Tap Save. If needed, enter a password.

The problem can be from an app that you downloaded. To find out, restart your phone in safe mode.

1. Turn on safe mode. Learn how to turn on safe mode.
2. Try connecting to the Wi-Fi network again.
   • Open your phone’s Settings app.
   • Tap Network & internet Internet the network name.
3. Check if the Wi-Fi connection works in safe mode.
   • If the Wi-Fi connection works in safe mode, a downloaded app is most likely causing the issue.
     • To exit safe mode, restart your phone.
     • Uninstall recently downloaded apps one by one. Check whether the connection works.
     • After you remove the app that's causing the problem, reinstall the other apps.
   • If the Wi-Fi connection doesn't work in safe mode, there's likely a problem with the Wi-Fi network or internet connection.

Tip: Airplane mode is automatically turned on when you enter safe mode. We recommend turning airplane mode off in order to continue using features such as GPS, Wi-Fi, and making phone calls.

An incorrect date and time on your phone can cause Wi-Fi connection problems. Make sure to set your phone to automatically follow the date and time of your network. To turn on automatic date settings:

1. Open your phone’s Settings app.
2. Tap System Date & time.
3. Turn on Set time automatically.

If you don't find an authorization page after you connect to a public network:

• Check for a notification that asks you to sign in.
• Open a new page in a new window.

If those steps don't work, try restarting your connection to the network:

1. Open your phone’s Settings app.
2. Tap Network & internet  Internet.
3. Touch and hold the network name. Tap Forget.
4. Turn Wi-Fi off and then on again.
5. On the list, tap the network name.
6. You'll get a notification to sign in. Tap the notification.
7. To connect to the network, agree to the terms.

1. Open your phone’s Settings app.
2. Tap Network & internet  Hotspot & tethering.
3. Tap Wi-Fi hotspot.
4. Turn on Use Wi-Fi hotspot.
   • If it was already on, turn it off and then on again.
   • If your phone hasn't had a hotspot before, first tap Set up Wi-Fi hotspot.

Important: Not all mobile service providers work with mobile hotspots.

If you have issues, check with your carrier. Ask whether your phone can connect to mobile hotspots and whether they're in your data plan.