If you can't unlock your phone, you'll need to erase it. Then you can set it up again and set a new screen lock. If you can't sign in to your Google Account, learn how to recover your account.
Erase your phone
Important: These options erase all data stored on your phone, such as apps, photos and music. If you know the PIN or pattern of the device at the time of backup, you can restore data that's backed up to your Google Account.
Option 1: Erase your phone from another device
To secure or erase an Android device, make sure that the device:
- Has power
- Is connected to mobile data or Wi-Fi
- Is signed in to a Google Account
- Has Find Hub turned on
- Is visible on Google Play
Learn how to remotely erase a phone.
Option 2: Reset your phone with its buttons
You can erase your locked phone using its power and volume buttons.
Run Recovery mode
-
Turn off your Pixel device.
- To turn on Fastboot mode, simultaneously press and hold the power + volume down buttons until the bootloader screen appears.
- Scroll to Recovery mode.
- When the 'No command' screen appears:
- Press and hold the power button.
- While you hold the power button, press the volume up button once.
- Release them both.
- Scroll to Wipe data/factory reset.
- To confirm, press the power button.
Tips:
- While in Fastboot mode:
- To scroll through the options, press the volume buttons.
- To select an action, press the power button.