To learn how to buy and use a SIM-unlocked phone, visit use your Pixel phone with any mobile carrier.
If you can't unlock your phone, you'll need to erase it. Then you can set it up again and set a new screen lock. If you can't sign in to your Google Account, learn how to recover your account.
Erase your phone
Important: These options will erase all data stored on your phone, like your apps, photos, and music. Data backed up to your Google Account can be restored later.
Option 1: Erase your phone from another device
To find an Android device, make sure that device:
- Is signed in to a Google Account
- Has Location turned on
- Has Find My Device turned on
- Has power and is connected to mobile data or WiFi.
- If your device is off or isn’t connected to mobile data or WiFi, you may still find its most recent location if you’ve enabled “Store recent location.” Learn more about 2-step verification backups.
- Is visible on Google Play
To lock or erase an Android device, make sure that device:
- Has power
- Is connected to mobile data or WiFi
- Is signed in to a Google Account
- Has Find My Device turned on
- Is visible on Google Play
Learn how to remotely erase a phone.
Option 2: Reset your phone with its buttons
You can erase your locked phone using its power and volume buttons. We recommend getting help with this way instead of erasing your phone. At the top right of this page, click Contact us. Learn how to get help with your phone.