If you can't unlock your phone, you'll need to erase it. Then you can set it up again and set a new screen lock. If you can't sign in to your Google Account, learn how to recover your account.
Erase your phone
Important: These options will erase all data stored on your phone, like your apps, photos, and music. Data backed up to your Google Account can be restored later.
Option 1: Erase your phone from another device
To find, lock, or erase an Android phone, that phone must:
- Be turned on
- Be signed in to a Google Account
- Be connected to mobile data or Wi-Fi
- Be visible on Google Play
- Have Location turned on
- Have Find My Device turned on
Option 2: Reset your phone with its buttons
You can erase your locked phone using its power and volume buttons. We recommend getting help with this way instead of erasing your phone. At the top right of this page, click Contact us. Learn how to get help with your phone.