Can't unlock your Pixel phone

If you can't unlock your phone, you can erase your phone, set it up again, and set a new screen lock.

If you can't sign in to your Google Account, follow these steps.

Important: These options will erase all data stored on your phone, like your apps, photos, and music. Data backed up to your Google Account can be restored later.

Option 1: Reset your phone from another device

You can erase your locked phone using a computer, tablet, or another phone. To erase this way, the locked phone must:

  • Be turned on.
  • Be connected to the internet.
  • Have Find My Device turned on.

Learn how to remotely erase a phone.

Option 2: Reset your phone with its buttons

You can erase your locked phone using its power and volume buttons. We recommend getting help with this way of erasing. At the top right of this page, click Contact usLearn how to get help.

Related articles

Was this helpful?
How can we improve it?