It's easy to return your hardware. However, make sure that you pack your device correctly so that it arrives safely and your return is processed without delay.
This guide provides step-by-step instructions on how to prepare, pack and label your return delivery. Some items, like Pixel Buds, contain specific battery types. As a result, packaging requirements may vary. To return your device, choose the appropriate section below.
Return all hardware products except Pixel Buds
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1. Power off device: If your item has a power button, like a phone or tablet, turn it off completely before you pack it. |
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2. Use a sturdy box: Use the original box and packaging if you still have it. Otherwise, use a sturdy delivery box. Tip: If you use your own box, seal the bottom seams with packing tape in a 'H' pattern to prevent it from opening. |
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3. Pack your return: Place all the required items into the box. For standard returns, pack all original accessories, which includes manuals and parts. For replacements, pack only the item that needs to be swapped. To secure items while in transit, fill any empty space with packing material, like crumpled paper or bubble wrap. |
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4. Include packing slip: On top of your item, place your printed packing slip inside the box. |
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5. Seal the delivery box: Seal the top of the box securely with packing tape. We recommend that you seal with the same 'H' pattern that you used on the bottom seams. |
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6. Prepare the box: On the outside of the box, completely remove or cover any old delivery labels, barcodes or addresses. Your new return delivery label should be the only one visible. Tip: Old delivery labels, dangerous or hazardous goods labels, barcodes and addresses can cause delivery delays or rejections. |
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7. Attach the delivery label: Securely attach the new return delivery label to the largest, flattest side of the box. It must be fully visible on one side and not wrap around an edge or corner. Do not apply the return delivery label to the bottom of the box. |
Return Pixel Buds
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Important: If your return is in an unopened and sealed retail box, you can skip directly to step 6. |
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1. Remove ear tips: Remove the flexible ear tips from both earbuds. Do not include them in your return. |
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2. Place buds in case: Place both earbuds back into the charging case. |
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3. Seal the case: To keep the charging case lid securely closed while in transit, place a small piece of tape over it. |
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4. Secure the item: Place the charging case with the earbuds inside a small plastic pouch or small inner box. |
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5. Seal the pouch or inner box: If your pouch has an adhesive strip, peel the seal and fold it over. If you use your own pouch or small box, seal it shut with tape. |
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6. Place in delivery box: Place your sealed pouch or small box into a sturdy, outer delivery box. To secure your item while in transit, fill any empty space with packing material, like crumpled paper or bubble wrap. |
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7. Seal the delivery box: Seal the top and bottom of the outer delivery box securely with packing tape. It's recommended to seal with a 'H' pattern across the top and bottom seams. |
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Important: You must print the provided lithium battery label (UN3481) in full colour. Black and white labels may be rejected. 8. Print the battery label: Trim the label along the outer red dashed line. |
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9. Attach the battery label: On the outside of the box, attach the lithium battery label. It must be fully visible on one side and not wrap around an edge or corner. You can cover the label with clear tape to protect it, but make sure that it's still easy to read. |
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10. Attach the delivery label: Attach the return delivery label to a different side of the box than the battery label. For example, the battery label can be on the side and delivery label can be on top. |