8 December 2025
Understand the programme
Google has determined that a limited number of Pixel 9 Pro Fold devices may experience issues that affect the functionality of the device. Google offers an extended warranty programme to provide support coverage for affected Pixel 9 Pro Fold devices for three years after the date of original retail purchase.
Your Pixel 9 Pro Fold device may be eligible for this extended warranty programme if it exhibits issues that affect functionality of the device. If your phone is ineligible for the extended warranty programme, but you are experiencing other issues, your phone may still be covered under Google's limited warranty. Review Google's limited warranty for details.
Get warranty programme details
Important: Cracked displays or cover glass may disqualify your device. Damage like liquid intrusion also affects eligibility. Your phone might not qualify for this programme. If your phone isn't eligible for repair through the extended repair programme or if it has out-of-warranty damage, then there may be a fee to repair your phone.
This programme does not extend Google's liability for other phone issues which may be covered under Google's limited guarantee.
If your Pixel 9 Pro Fold is impacted, you may be eligible for a replacement at no charge.
Replacements are available starting from 8 December 2025. Depending on your location and eligibility, you may receive a replacement online, an on-site replacement at a Google Store or a walk-in centre may authorise an online replacement. We recommend that you check your support options to see what online and in-store options are available to you.
After receiving your phone, the facility will inspect your phone before starting the replacement to verify that it's eligible for this programme. The programme provides replacement at no charge for eligible Pixel 9 Pro Fold devices. Any replacement under this extended warranty programme is warrantied for 90 days subject to local consumer laws.
Tip: Back up your data before sending it in. Open your phone's Settings app. Go to System, then Backup and select Back up now.
Review Terms and Conditions
You may be asked to provide proof of ownership when you claim a support option. Support options may not be available in all countries, as permitted by law. Certain support options may only be available to individuals who have reached the age of majority in their country or state of residence.
You may be required to confirm that you are 18 years of age or older to redeem these specific options. Support options cannot be changed once your selection has been processed.
This Pixel 9 Pro Fold programme provides rights separate to statutory rights provided to you by consumer law in the country where you purchased the device. Those statutory rights are not restricted by this programme. If available to you, you may alternatively make a claim pursuant to those rights.
Additional details regarding this programme are provided in the frequently asked questions below.
Customers are limited to one replacement per device.
Find answers to common questions
How do I know if I have a Pixel 9 Pro Fold?
Find your phone model in Settings > About phone > Model.
Can I take my Pixel 9 Pro Fold device back to the operator or retailer where I bought it?
If you have an instalment plan or lease your device through an operator, contact your operator prior to getting a replacement for your device.
Can I still get a replacement if I have a managed device (like work or school phone)?
There are no authorised walk-in repair centres near me and I do not have the option to start a replacement on store.google.com/repair. What should I do?
If you're located in Mexico, learn how to find an authorised repair partner for your Pixel phone.
If you're located in Malaysia or Taiwan, contact customer support.