Pixel 9 Pro and Pixel 9 Pro XL extended repair programme

8 December 2025

Understand the programme

Google has determined that a limited number of Pixel 9 Pro and 9 Pro XL devices may experience issues that affect functionality of the device. 

Google is offering an extended repair programme. This programme provides support coverage for affected devices. Coverage lasts for three years after the original retail purchase date. 

Your Pixel 9 Pro or 9 Pro XL may qualify for this programme. Eligibility requires a vertical line on the display. It must run from bottom to top. Display flicker on Pixel 9 Pro devices also qualifies.

Your phone might not qualify for the extended repair programme. However, similar display or other issues may still be covered. Review Google’s limited warranty for details. 

About the repair programme

Important: Cracked displays or cover glass may disqualify your device. Damage like liquid intrusion also affects eligibility. Your phone might not qualify for this programme. If your phone isn't eligible for repair through the extended repair programme or if it has out-of-warranty damage, then there may be a fee to repair your phone.

Repairs are available starting from 8 December 2025. You can use a Google walk-in centre or an authorised centre. Online repair options are also available. 

 Check repair options

The repair facility inspects your phone first. This verifies eligibility for the programme. The programme provides display replacement at no charge.

This applies to eligible Pixel 9 Pro and 9 Pro XL devices. Any repair under this extended-repair programme is warrantied for 90 days subject to local consumer laws. 

This programme does not extend Google's liability for other phone issues which may be covered under Google's limited guarantee. 

Tip: Back up your data before repair. Open your phone's Settings app. Go to System, then Backup and select Backup now. Next, place your phone in repair mode. This option is also in the System menu. It prepares your phone for service.

Review Terms and Conditions

You may be asked to provide proof of ownership when you claim a support option. Support options may not be available in all countries, as permitted by law. Certain support options may only be available to individuals who have reached the age of majority in their country or state of residence.

You may be required to confirm that you are 18 years of age or older to redeem these specific options. Support options cannot be changed once your selection has been processed.

This Pixel 9 Pro and 9 Pro XL extended repair programme provides rights separate to statutory rights provided to you by consumer law in the country where you purchased the device. Those statutory rights are not restricted by this programme. If available to you, you may alternatively make a claim pursuant to those rights.

 

Additional details regarding this programme are provided in the frequently asked questions below.

Find answers to common questions

How do I know if I have a Pixel 9 Pro or 9 Pro XL?

Find your phone model in Settings > About phone > Model.

How do I get my phone repaired?

Start a repair by navigating to store.google.com/repair to find the nearest walk-in centre or to start the mail-in process. Or navigate to Find an authorised repair partner for your Pixel phone to find a service location near you. 

Can I take my Pixel 9 Pro device back to the operator or retailer where I bought it?

While your operator or retailer may be able to assist you, they operate under their own policies for returns, exchanges and repairs. For the fastest and most reliable support experience, we advise you to use the official Google repair and support channels. 

Can I still get a repair if I have a managed device (like a work or school phone)? 

If you are an enterprise customer, please contact your IT administrator for support. 

I paid for a screen replacement for my Pixel 9 Pro/XL prior to 8 December 2025, what should I do?

If your device was previously repaired by an authorised repair centre and is still eligible, you'll be notified by email. 

Is there an age requirement for the programme?

You must be 18+ to participate in the programme. If you aren't 18+, a parent or guardian must go through the replacement process on your behalf.