December 8, 2025
Understand the program
Google has determined that a limited number of Pixel 9 Pro and 9 Pro XL devices may experience issues that affect functionality of the device.
Google is offering an extended repair program. This program provides support coverage for affected devices. Coverage lasts for 3 years after the original retail-purchase date.
Your Pixel 9 Pro or 9 Pro XL may qualify for this program. Eligibility requires a vertical line on the display. It must run from bottom to top. Display flicker on Pixel 9 Pro devices also qualifies.
Your phone might not qualify for the extended-repair program. However, similar display or other issues may still be covered. Review Google’s limited warranty for details.
About the repair program
Important: Cracked displays or cover-glass may disqualify your device. Damage like liquid intrusion also affects eligibility. Your phone might not qualify for this program. If your phone isn't eligible for repair through the Extended Repair Program, or if it has been damaged out of warranty damage, then there may be a fee to repair your phone.
Repairs are available starting December 8, 2025. You can use a Google walk-in center or an authorized center. Online repair options are also available.
The repair facility inspects your phone first. This verifies eligibility for the program. The program provides display replacement at no charge.
This applies to eligible Pixel 9 Pro and 9 Pro XL devices. Any repair under this extended-repair program is warrantied for 90 days subject to local consumer laws.
This program does not extend Google's liability for other phone issues which may be covered under Google's Limited Guarantee.
Tip: Back up your data before repair. Open your phone's Settings app. Go to System, then Backup, and select Backup now. Next, place your phone in Repair mode. This option is also in the System menu. It prepares your phone for service.
Review terms and conditions
You may be asked to provide proof of ownership when you claim a support option. Support options may not be available in all countries, as permitted by law. Certain support options may only be available to individuals who have reached the age of majority in their country or state of residence.
You may be required to confirm that you are 18 years of age or older to redeem these specific options. Support options cannot be changed once your selection has been processed.
This Pixel 9 Pro and 9 Pro XL Extended Repair Program provides rights separate to statutory rights provided to you by consumer law in the country where you purchased the device. Those statutory rights are not restricted by this program. If available to you, you may alternatively make a claim pursuant to those rights.
Additional details regarding this program are provided in the frequently asked questions below.
Find answers to common questions
How do I know if I have a Pixel 9 Pro or 9 Pro XL?
Find your phone model in Settings 
How do I get my phone repaired?
Start a repair by navigating to store.google.com/repair to find the nearest walk-in center or to start the mail-in process. Or navigate to Find an authorized repair partner for your Pixel phone to find a service location near you.
Can I take my Pixel 9 Pro device back to the carrier or retailer where I bought it?
Can I still get a repair if I have a managed device (like work or school phone)?
If you are an enterprise customer, please contact your IT administrator for support.
I paid for a screen replacement for my Pixel 9 Pro/XL prior to December 8, 2025, what should I do?
If your device was previously repaired by an authorized repair center and is still eligible, you'll be notified by email.
Is there an age requirement for the program?
You must be 18+ to participate in the program. If you aren't 18+, a parent or guardian must go through the replacement process on your behalf.