Where to find product information
Where to find product information
This guide includes the basic safety guidelines in the printed Safety & Warranty booklet that comes with your device. It also includes additional safety, regulatory, and warranty information about the device.
Safety, and regulatory information: g.co/pixel/safety
Warranty details for your country of purchase, including instructions for making a claim: g.co/pixel/warranty
Eco-design (energy performance) information: g.co/ecodesign
Help with your device: g.co/pixel/help
Safety warnings
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WARNING: HEALTH AND SAFETY INFORMATION; READ BEFORE USE TO REDUCE THE RISK OF PERSONAL INJURY, DISCOMFORT, PROPERTY DAMAGE, INCLUDING DAMAGE TO YOUR DEVICE, ACCESSORIES OR ANY CONNECTED DEVICES, AND OTHER POTENTIAL HAZARDS |
Handling
Handle your device with care. You may damage the device if you disassemble, drop, bend, burn, crush, or puncture your device. Do not use a device with a damaged enclosure, or some other form of physical damage. Using a damaged device may cause overheating or injury. Do not expose your device to liquids, which can cause a short circuit and overheating. If your device gets wet, do not attempt to dry it using an external heat source.
The device is designed to operate in a dry, indoor environment. Your device works best in ambient temperatures between 32° and 95° F (0° and 35° C) and should be stored between ambient temperatures of -4° and 113° F (-20° and 45° C). Do not expose your device to temperatures above 113° F (45° C), such as on a car dashboard or near a heating vent as this may damage the device, or pose a risk of fire. Keep your device away from heat sources and out of direct sunlight. If your device becomes too hot, disconnect it from its power source if it is plugged in, move it to a cooler place and do not use it until it has cooled. Your device is designed to work best at an altitude of up to 16404 ft (5000m).
Use of your device in certain modes can cause it to generate more heat than it would under normal operating conditions. This may cause your device to operate in a reduced-power mode or temporarily shut down. Use extra care when operating the device in these modes. For more information on risks associated with prolonged heat exposure, please refer to the Prolonged Heat Exposure section below.
Repair & service
Do not attempt to repair your device yourself. Disassembling the device may cause injury or damage to your device.
Contact customer service if the device is not working properly or has been damaged. For more information, visit g.co/pixel/help.
Charging
Be sure the device and power adapter are well ventilated when in use or charging. Using damaged power adapters, or charging when moisture is present, can cause fire, electric shock, injury, or damage to the device or other property. Do not power your device when it’s wet. Avoid powering your device in direct sunlight.
When powering or charging, make sure the power adapter is plugged into a power outlet near the device and is easily accessible. Do not force this device and other plugs or power adapters to a power outlet if space is not sufficient to accommodate both. When disconnecting the cable from a power adapter, pull on the connector, never on the cable. Do not twist or pinch the cable, and do not force a connector into a port. Before attempting to power again, make sure both the power adapter port and the cable connector are dry and clear of any objects.
Only power your device with a USB-C PD compliant charger available on the Google Store or at Google authorized resellers (look for Google’s “made for” badge). The AC adapter must be certified with a Limited Power Source output per IEC 60950-1 and/or classified PS2 per IEC 62368-1, rated: 5 Volts DC, maximum 3 Amp; 9 Volts DC, maximum 3 Amp; 15 Volts DC, maximum 3 Amp. Failure to use compatible charging accessories can cause fire, electric shock, injury, or damage to the device and the accessories.
Wireless charging
Your device may charge any Qi-compliant power receiver, phone or compatible device. Do not place other metallic or magnetic objects between the wireless charger and your device, as this could cause heating of the other object or cause your device not to charge properly. Examples of such objects include coins, jewelry, SIM tray tools and credit cards. If using a phone case that is metallic, remove the case prior to wireless charging as this may cause the device or charger to overheat or cause the device not to charge properly.
Prolonged heat exposure
The device and its power adapter generate heat during normal operation and comply with applicable surface temperature standards and limits. Avoid prolonged skin contact when the device is in use or powering because exposing skin to hot surfaces for a long period of time may cause discomfort or burns. Do not sleep on or with your device or its power adapter, or cover them with a blanket or pillow. Be aware of this issue if you have a physical condition that affects your ability to detect heat against your skin.
Child safety
This device is not a toy. Your device may contain (or may come with) small parts, plastic, cables, glass, or metal elements, and parts with sharp edges that may cause an injury or create a choking or strangulation hazard. Children have strangled on cords and cables. Keep the device and its accessories, including cords and cables, out of the reach of children (more than 3 feet (0.9 meters) away) and do not allow them to play with the device and its accessories. They could hurt themselves or others, or could accidentally damage the device.
Disposal, transportation & recycling
Dispose of and transport your device and accessories according to local environmental and transportation regulations. Do not improperly transport them or dispose of them in normal household waste. Do not open, crush, heat above 113° F (45° C), or incinerate. For more information on recycling your device, batteries and accessories, visit g.co/HWRecyclingProgram.
Environmental restrictions
To prevent damage to your device parts or internal circuits, do not use or store the device or its accessories in dusty, smoky, damp, or dirty environments, or near magnetic fields. Keep it away from heat sources and out of direct sunlight. Do not leave your device inside a vehicle or in places where the temperature may exceed 113° F (45° C), such as on a car dashboard, window sill, near a heating vent, or behind glass that is exposed to direct sunlight or strong ultraviolet light for extended periods of time. This may damage the device, overheat the battery, or pose a risk of fire or explosion.
Radio frequency exposure
This device has been evaluated and meets the applicable regulatory requirements for exposure to radio waves and is designed and manufactured not to exceed the permissible radio frequency (RF) exposure limits.
Medical device interference
Your device uses radios and other components that emit electromagnetic fields, and also contains magnets. These electromagnetic fields and magnets may interfere with medical devices, such as pacemakers and other implanted medical devices. Always keep the device and its charger at a safe distance away from the medical device. If you have questions about using your Google device with or near your medical device, consult your healthcare provider before using your device. If you suspect your device is interfering with your medical device, turn off your Google device and consult your physician for information specific to your medical device.
Proper handling & usage
Follow these guidelines when using, storing or cleaning of your device. Do not plug any cable, cord, adapters, or other objects in the phone’s USB port while wireless charging.
Operating temperature
Do not use or charge the device at ambient temperatures lower than 0° C (32° F) or higher than 35° C (95° F). If the interior temperature of the device exceeds normal operating temperatures, you may experience the following behaviors while the device tries to regulate its temperature: reduced performance and connectivity, inability to charge, or powering down of the display or device power down. You may not be able to use the device while it regulates its temperature. Move the device to a cooler (or warmer) location and wait a few minutes before attempting to use it again.
Care & cleaning
Unplug the device and power adapter before cleaning, during lightning storms, or when unused for extended periods of time. Do not clean your device while it is charging as this may cause injury or damage to your device. Avoid solvent and abrasive material that may cause damage to the product surface. Do not use any chemical detergent, powder, or other chemical agents (such as benzene) to clean the device or accessories.
To clean your device we recommend gently wiping it with a soft, lint-free cloth. Use a dry cloth for streaks, smudges or dust.
Not dust or water resistant
Your device, device charger and other accessories provided with your device are not dust or water resistant. Liquid damage voids the warranty. Do not expose your device, device charger or other accessories to liquids or to dust, which can cause a short circuit and/or overheating.
Magnetic fields
Avoid placing any items containing magnets or which are sensitive to magnetism, such as credit cards, bank cards, audio/video tapes, or magnetic memory devices, near this device or its charging cable connector, because you may lose information stored on such items. Items containing information sensitive to magnets should be kept at least 2 inches (5 cm) away from this device.
Service & support
Unauthorized repairs or modifications could result in permanent damage to the device, and may affect your warranty coverage and regulatory authorizations. The device should only be repaired by Google or a Google authorized service provider. Contact customer service for authorized service.
Regulatory information
Regulatory information, certification, and compliance marks specific to the device can be found on your device. Additional regulatory and environmental information can be found at g.co/pixel/reg.
EMC compliance statement
Important: This device has demonstrated Electromagnetic Compatibility (EMC) compliance under conditions that included the use of compliant peripheral devices and shielded cables between system components. It is important that you use compliant peripheral devices and shielded cables between system components to reduce the possibility of causing interference to radios, televisions, and other electronic devices.
Regulatory information: United States
FCC regulatory compliance
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Google could void your authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following 2 conditions:
- These devices may not cause harmful interference.
- These devices must accept any interference received, including interference that may cause undesired operation.
Model number: GH5UG
Product name: Pixelsnap Charger
US Responsible Party
Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
Contact: g.co/pixel/contact
Regulatory information: Canada
Industry Canada, Class B
This device complies with ICES-003 Class B limits.
Your device complies with ISED license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Cet appareil est conforme aux limites ICES-003 Classe B.
Le présent appareil est conforme aux CNR d'ISDE Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
Regulatory information: UK
UK compliance notice
The CE marking on this device satisfies the requirements of applicable UK regulations.
RoHS compliance
This product is in compliance with Statutory Instrument 2012 No. 3032 The Restriction of the Use of Certain Hazardous Substance in Electrical and Electronic Equipment Regulations.
UK REACH
UK REACH (Registration, Evaluation, Authorization and Restriction of Chemicals, Statutory Instrument 2020 No. 1577) is the UK chemical substances regulatory framework. Google complies with all requirements of the regulation and we are committed to providing our customers with information about the presence of REACH Substances of Very High Concern (SVHCs). For information, you can contact Google at Env-Compliance@google.com.
Waste electrical & electronic equipment (WEEE)
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The WEEE symbol means that according to local laws and regulations your product should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities for safe disposal or recycling. The separate collection and recycling of your product and its electrical accessories will help conserve natural resources, protect human health, and help the environment. |
Manufacturer: Google LLC 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States.
Google Commerce Limited UK Establishment, 1 St. Giles High Street, London, WC2H 8AG, United Kingdom.
Regulatory information: EU
EU compliance notice
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Hereby, Google LLC declares that radio equipment type: GH5UG is in compliance with Directive 2014/53/EU (Radio Equipment Directive). The full declaration of conformity may be found at g.co/pixel/conformity. |
Information on frequency bands & wireless output power
Data given here is the maximum radio-frequency power transmitted in the frequency band(s) in which the radio equipment operates.
| Frequency | Power |
| 128 kHz | < -13.0 dBuA/m @10m |
| 360 kHz | < -9.0 dBuA/m @10m |
RF exposure information (MPE)
This device meets the EU requirements and the International Commission on Non-Ionizing Radiation Protection (ICNIRP) on the limitation of exposure of the general public to electromagnetic fields by way of health protection.
Waste electrical & electronic equipment (WEEE)
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The WEEE symbol means that according to local laws and regulations your product should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities for safe disposal or recycling. The separate collection and recycling of your product and its electrical accessories will help conserve natural resources, protect human health, and help the environment. |
RoHS compliance
This product is in compliance with Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011, on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS) and its amendments.
REACH
REACH (Registration, Evaluation, Authorization and Restriction of Chemicals, EC No 1907/2006) is the EU chemical substances regulatory framework. Google complies with all requirements of the regulation and we are committed to providing our customers with information about the presence of REACH Substances of Very High Concern (SVHCs). For information, you can contact Google at Env-Compliance@google.com.
Manufacturer: Google LLC 1600 Amphitheatre Parkway, Mountain View, CA 94043 United States.
Google Commerce Limited, 70 Sir John Rogerson’s Quay, Dublin 2, D02 R296, Ireland.
Ecodesign for energy-related products, commission regulation (EU) 2023/826
See Ecodesign Test Summary report at g.co/ecodesign.
Regulatory information: Singapore
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Complies with IMDA Standards DA107248 |
Regulatory information: Japan
This is a Class B equipment. Although this equipment is intended for use in a residential environment, it could cause poor reception if used near a radio or a television receiver. Please follow instructions in the instruction manual.
VCCI-B
Regulatory information: India
India recycling, e-waste management & handling statement
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In India, this label indicates that this product should not be thrown away with household, commercial and industrial waste. It should be deposited at an appropriate facility to allow recovery and recycling. |
Google declares that your device has been designed and manufactured in compliance with E-Waste (Management) Rules, 2022 (hereafter "the Rules"), and is specifically in compliance with Rule 16 (1) on the reduction in the use of hazardous substances in the manufacture of electrical and electronic equipment and their maximum allowed concentrations by weight in the homogenous materials (except for the exemptions listed in schedule II).
Improper handling, disposal, accidental breakage, damage or improper recycling of e-waste may present risks, including, but not limited to, fire, explosion and/or other hazards, and uncontrolled waste disposal which may be detrimental to/have adverse effects on the environment as it prevents reuse of resources. Some e-waste may contain hazardous chemicals which, if disposed improperly, may make water, soil and other natural resources toxic. Improper disposal may cause harm to plant, animal and human life.
Regulatory information: Taiwan
台灣法規遵循
取得審驗證明之低功率射頻器材，非經核准，公司、商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功能。低功率射頻器材之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干擾時方得繼續使用。前述合法通信，指依電信管理 法規定作業之無線電通信。低功率射頻器材須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。
Taiwan RoHS
| Equipment Name: Wireless Charger, Type designation: GH5UG 設備名稱：無線充電器，型號（型式）：GH5UG |
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| 單元\ Unit |
限用物質及其化學符號 Restricted Substances and its chemical symbols |
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| 鉛Lead (Pb) | 汞Mercury (Hg) | 鎘Cadmium (Cd) | 六價鉻Hexavalent chromium (Cr+6) | 多溴聯苯Polybrominated biphenyls (PBB) | 多溴二苯醚Polybrominated diphenyl ethers (PBDE) | |
| 外殼 Enclosure | O | O | O | O | O | O |
| 電子元件 Electronic Component | － | O | O | O | O | O |
| 電線 Cable | O | O | O | O | O | O |
| 印刷電路板 PCB | O | O | O | O | O | O |
| 塑膠件 Plastic Components | O | O | O | O | O | O |
| 包裝 Packaging | O | O | O | O | O | O |
| 其它 Other | O | O | O | O | O | O |
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備考1.〝超出0.1 wt %〞及〝超出0.01 wt %〞係指限用物質之百分比含量超出百分比含量基準值。 Note 1: "Exceeding 0.1 wt%" and "exceeding 0.01 wt %" indicate that the percentage content of the restricted substance exceeds the reference percentage value of presence condition. 備考2.〝O〞係指該項限用物質之百分比含量未超出百分比含量基準值。 Note 2: "O" indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence. 備考3.〝－〞係指該項限用物質為排除項目。 Note 3: The "-" indicates that the restricted substance corresponds to the exemption. |
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Regulatory information: Mexico
Cumplimiento con las normativas Mexicanas
Modelo: GH5UG
Clasificaciones eléctricas: 5Vcc, 3A / 9Vcc, 3A / 15Vcc, 3A
Limited warranty
The limited warranty is available in the Google Hardware Warranty Center.
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