Fix screen appearance issues on your Pixel phone

If your screen flickers, shows a green tint, or horizontal or vertical lines, won’t turn on, or is cracked, you may have a hardware issue. Try these troubleshooting steps, or get your phone repaired.

Screen flickers, has a green tint, or lines appear

Check for a system update:

1. Open your phone’s Settings app.
2. Select System System update.
3. Install any updates.

If the issue isn't resolved, contact us or get your phone repaired.

Screen doesn’t turn on

Try to troubleshoot using your phone's buttons. With your phone plugged in, press and hold both the Volume up button and the Power button at the same time for at least 20 seconds.

• If there’s a red light, your battery is fully discharged.
  1. Charge your phone for at least 30 minutes.
  2. Press and hold the Power button for a few seconds.
     • Tip: Restart your phone a few times after troubleshooting.
• If there’s an Android robot and the word “Start” with an arrow around it:
  1. Press the Volume down button until you find the option to “Power off.”
  2. Press the Power button to select “Power off.”
  3. Charge your phone for at least 30 minutes.
  4. Press and hold the Power button for a few seconds.
  5. On your screen, tap Restart , or press and hold the Power button for at least 30 seconds until your phone restarts.

If the issue isn’t resolved, contact us or get your phone repaired.

Screen is cracked or has dead pixels

If your Pixel phone’s screen has dead pixels or physical damage like cracks, you can get your phone repaired.

Related resources

• Get your Pixel phone repaired
• Fix touch & response issues on your Pixel screen