Use Direct My Call

Important: Direct My Call may not work on all calls.

When you call a business with an automated menu, Direct My Call shows you on screen what the automated voice says and what menu options you have to choose from through tappable number buttons. To choose a menu option, you can tap buttons on your screen.

Learn how to use Direct My Call with our step-by-step tutorial.

Tips:

• When you make calls on a Pixel 4a and later, you might be shown menu options before they're spoken.
• The 'Faster menu options' feature is turned on by default.
  • To turn it off, go to the Phone app More Settings Direct My Call. Then turn 'Faster menu options' off.

Check what you need

Direct My Call only works:

• In the US
• In English
• On Pixel 3a and later Pixel phones
• On the latest version of the Phone app

Turn Direct My Call on or off

1. Open the Phone app .
2. At the top right, tap More   Settings. 
3. Tap Direct My Call.
4. Turn Direct My Call on or off.

Tip: During an active phone call, to exit Direct My Call, at the top left of your phone screen, tap Close .

Share data from your call

Important: After you send your data, the action is irreversible. Learn how Direct My Call keeps your audio data secure.

After your call, you can share your audio and transcript to help improve Direct My Call. 

1. Open the Phone app .
2. At the bottom, tap Recents.
3. Below the call log entry, tap Help us improve this  Continue  Continue. 
4. Optional: You can enter feedback in the text box.
5. At the top right, tap Send .

Tip: To share your data without sharing your email address, go to the Send Feedback screen next to the 'From' field and tap the Down arrow Google user.

Related resources 

• How Direct My Call keeps your data secure