Recover from a malicious site attack on your Pixelbook

Sometimes a link or an email will lead to a fraudulent site that locks your Chrome browser. Sites like these, often called "extortion sites" or "malware sites," try to make you believe you have to pay to keep using your Pixelbook. This isn't true.

To unlock Chrome and continue using your device as usual, follow these steps.

Unlock Chrome

  1. Reset your device hardware. To learn how, see Related articles.
  2. Sign in to your device.
  3. Open Chrome Chrome. A "Restore" window will open.
  4. In the upper-right corner, click X. The window will close.
    Important: Do NOT select Restore. "Restore" will reopen the malicious web page and lock Chrome again.
  5. Go to a few websites to make sure Chrome is working correctly.

If you follow these steps exactly but Chrome is still locked, recover your device (see Related articles).

Tip: Use the internet safely

Find out how to keep your devices and personal information safe when you're online.

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