Get expert guidance with Preferred Care for your Pixelbook

With Preferred Care for your Pixelbook, you get unlimited expert sessions with trained Pixelbook experts. These sessions are designed to help you make the most of your device and apps. 

Get started in minutes

As a Preferred Care customer, you can request an expert session through the Pixelbook Help Center and talk to an agent within minutes. And you’ll have priority access when you request technical support over phone or chat.

Expert sessions are available in English 24/7 and in Canadian French from 9am-5pm (ET) every day of the week. Expert sessions are customized for you and typically last about 30 minutes.

About expert sessions

Get right to the best of what your Pixelbook has to offer with Preferred Care unlimited expert sessions. In a matter of minutes most of the time, you can be on the phone with one of our specially trained agents who’ll introduce you to different features and apps to help you be more productive, creative, or simply entertained.

When you request an expert session, you’ll choose one of these topics to cover:

  • Set up your new Pixelbook                   
  • Discover apps for your Pixelbook
  • Meet your Google Assistant    
  • Get the most from your Pixelbook 
  • Use Pixelbook Pen with your Google Assistant   



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