Problems viewing online albums

If you're having trouble viewing photos in Picasa Web Albums, you may want to test if you're able to view your images using a different browser. If you can see your web albums using a different browser, the issue is most likely related to the current configuration of your browser. Here's are a few things you can try:

Solution 1: Clear your browser's cache and cookies.

Follow these steps to clear your browser's cache and cookies. Once you've done this, sign out of your Google Account for Picasa Web Albums and restart your web browser. Then sign back into your account and view your album to see if the issue has been resolved.

Solution 2: Install the most current version of your Internet browser.

Downloading an updated version of your browser may resolve the problem. Please visit your browser's homepage to download the latest version.

Solution 3: If you see a red X or gray boxes when you click an album, it's possible that your browser may be blocking images.

Choose your browser and follow the instructions below:

Mozilla Firefox

To view your blocked images in Mozilla Firefox, follow these steps:

  1. Right-click the placeholder of the missing photos.
  2. Check if the option to 'Block Images From (where "X" is a number) is selected. If it is, deselect it.
  3. Refresh your browser.

To allow future images to be loaded from our sites, follow these steps:

  1. In Firefox, choose Tools > Options.
  2. Select the Content tab.
  3. Click the Exceptions button next to 'Load Images.'
  4. A pop-up window appears. If (i.e. -,, etc.) is listed as 'Block(ed),' remove it from the list.

Internet Explorer

To view your blocked images in Internet Explorer:

  1. Open IE and select Tools > Internet Options.
  2. Click the Advanced tab.
  3. Under Multimedia, click Show Photos.
  4. Click OK.
  5. Refresh your browser.

Solution 4: Temporary server downtime.

Lastly, it could be a temporary glitch in the server. From time to time, we need to do maintanence on our servers and during this time there may be intermittent access to photos. Wait for a little bit and try again at a later time.

Still experiencing issues?

If you've tried all the above solutions and you're still experiencing issues, please search for an answer or report your problem in the Picasa Help Forum.

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