Upload troubleshooting

Although many of these troubleshooting steps may apply to Mac users, they're built out specific to Windows. Mac users, please visit the Picasa for Mac Help Forum for troubleshooting assistance. There you'll find help from Google Guides and our most knowledgable users.

If you're unable to upload photos, please follow the troubleshooting steps below. Picasa relies on your Internet Options in Control Panel (Wininet) to connect to the Internet. Some browsers, such as Firefox, do not use these settings. It's possible that your Internet connection through a different browser works just fine, yet Picasa still can't connect. If one of these steps solves the problem, you don't need to complete the remaining steps.

Step 1: Download the latest version of Picasa

The latest version of our software contains fixes for many issues that our users have reported. Please upgrade to the latest version at http://picasa.google.com/ to see if that resolves your issue.

Step 2: Configure your firewall settings

If your firewall blocks or restricts information received to or from your computer, this may prevent you from uploading from Picasa to Picasa Web Albums. Please attempt to upload from Picasa after each of these steps:

  1. Add Picasa to your firewall exceptions list. Consult the help resources for your particular firewall for specific instructions. For Windows firewalls, please use these steps:
  2. Make sure you don't have two firewalls running. Running multiple firewalls on the same connection can cause issues with Internet connectivity. If you're using a second firewall, disable the Windows firewall.
  3. Disable your firewall temporarily to see if you can upload from Picasa.
    • Successful email: If you can upload with the firewall disabled, your firewall is the problem. Consult the help resources for your firewall.
    • Failed email: If you still can't upload with the firewall disabled, please move on to the next step.

    Please be advised that you'll want to re-enable your firewall after trying this step.

If you're having trouble uploading photos from home, work, or school, try uploading from a different location to see if you experience the same issue.

Step 3: Verify you can sign in to http://picasaweb.google.com/

Using Internet Explorer, sign in to http://picasaweb.google.com/ and make sure that you have accepted the Google Terms of Service. The goal is two-fold: 1) Make sure you have your Wininet settings correctly configured. 2) You won't be able to upload from Picasa unless you have accepted the Terms of Service.

Step 4: Configure your Internet Options in Control Panel
  1. Click the Start menu.
  2. Double click the 'Control Panel.'
  3. Select 'Internet Options.'
  4. Click the Connections tab.
  5. Click the Lan Settings button.
  6. Toggle the box next to 'Automatically detect settings.' If it's checked, uncheck it. If it's unchecked, check it.
  7. Click OK twice to save your changes and attempt to email photos from Picasa.
  8. If toggling the 'Automatically detect settings' box doesn't resolve the issue, return this setting to its original state.
Step 5: Adjust Picasa network setting

Follow these steps to adjust a related network setting in Picasa:

  1. In Picasa, click Tools > Options.
  2. Click the Network tab.
  3. Toggle the box next to 'Automatically detect network settings.' If it's checked, uncheck it. If it's unchecked, check it.
  4. Click OK to save your changes and attempt to email photos from Picasa.
  5. If toggling the 'Automatically detect network settings' box in Picasa doesn't resolve the issue, return this setting to its original state.
Step 6: Clear your cache and cookies

Clearing your cache and cookies can help resolve uploading issues. Follow these instructions to clear your cache and cookies.

Step 7: Disable Web Accelerator

Google Web Accelerator and other Internet accelerator programs route you through a proxy, and this process can disrupt connection attempts from Picasa and Picasa Web Albums. By disabling all web accelerators, you can restore the connections. See instructions on how to disable Google Web Accelerator.

Still experiencing issues?

First, please make sure you've tried all the solutions above. If you continue to experience problems uploading, please post your question to the Picasa Help Forum for further assistance from Google Guides and our most knowledgable users.