Audio troubleshooting

Although many of these troubleshooting steps may apply to Mac users, they're built out specific to Windows. Mac users, please visit the Picasa for Mac Help Forum for troubleshooting assistance. There you'll find help from Google Guides and our most knowledgable users.

If you're having trouble with the audio in Picasa's slideshow or the movie maker, use the troubleshooter below to resolve your issue.

Step 1: Does your music file work in Windows Media Player?

If you're having difficulties setting your slideshow to music in Picasa, test your music file to see if it plays properly in Windows Media Player.

Does your music file play in Windows Media Player? Yes   No

Great! We hope you enjoy using Picasa.

Step 2: Make sure your file type is supported by Picasa

Picasa supports MP3 and WMA music formats. You will not be able to play other file formats in Picasa.

Did these steps resolve your issue? Yes    No

Step 3: Uninstall and reinstall Picasa

Uninstalling and reinstalling Picasa can remedy audio difficulties. Learn more.

Did these steps resolve your issue? Yes    No

Visit the help forum

Sorry you're experiencing difficulties with your audio files in Picasa. Please visit our Help Forum to get additional support for your issue. You can post a question or find answers from Google guides and our most knowledgeable users.

Step 2: Make sure the music file isn't corrupt

If your music file is corrupt, it won't play properly in any application. In addition to Windows Media Player, test the music file in other applications to verify its status.

Did these steps resolve your issue? Yes    No

Step 3: Update your sound card drivers

Visit the website of your sound card manufacturer to check for updated drivers for your card.

Did these steps resolve your issue? Yes    No

Step 4: Update Windows Media Player

You can download the most recent version of Windows Media Player at http://www.microsoft.com/windows/windowsmedia/player/10/default.aspx

Did these steps resolve your issue? Yes    No

Step 5: Uninstall and reinstall Picasa

After updating sound card drivers and Windows Media Player, you may need to reinstall Picasa for it perform optimally. Learn more about how to reinstall Picasa.

Did these steps resolve your issue? Yes    No