If you're having trouble with the audio in Picasa's slideshow or the movie maker, use the troubleshooter below to resolve your issue.
Step 1: Does your music file work in Windows Media Player?
If you're having difficulties setting your slideshow to music in Picasa, test your music file to see if it plays properly in Windows Media Player.
Great! We hope you enjoy using Picasa.
Step 2: Make sure your file type is supported by Picasa
Picasa supports MP3 and WMA music formats. You will not be able to play other file formats in Picasa.
Step 3: Uninstall and reinstall Picasa
Uninstalling and reinstalling Picasa can remedy audio difficulties. Learn more.
Visit the help forum
Sorry you're experiencing difficulties with your audio files in Picasa. Please visit our Help Forum to get additional support for your issue. You can post a question or find answers from Google guides and our most knowledgeable users.
Step 2: Make sure the music file isn't corrupt
If your music file is corrupt, it won't play properly in any application. In addition to Windows Media Player, test the music file in other applications to verify its status.
Step 3: Update your sound card drivers
Visit the website of your sound card manufacturer to check for updated drivers for your card.
Step 4: Update Windows Media Player
You can download the most recent version of Windows Media Player at http://www.microsoft.com/windows/windowsmedia/player/10/default.aspx
Step 5: Uninstall and reinstall Picasa
After updating sound card drivers and Windows Media Player, you may need to reinstall Picasa for it perform optimally. Learn more about how to reinstall Picasa.