In some instances, issues will arise with Picasa, Windows, or your digital camera software that prevents importing. Use the troubleshooter below to resolve your issue.
Step 1: Does Windows recognize your importing hardware?
Follow these steps to find out:
- Double-click the My Computer icon on your desktop.
- Check if your hardware is listed. If it's not listed in the 'My Computer' window, then Windows has not recognized the hardware.
Step 2: Use a different USB port.
Follow these steps to get Windows to recognize your hardware. First plug your hardware into a different USB port, preferably one that's built directly into the computer (not in a hub, printer, etc.). If your hardware still isn't recognized, please move on to the next step.
Great! We hope you enjoy using Picasa.
Step 3: Update your hardware drivers.
Visit the hardware manufacturer's website to download and install any driver updates. If driver updates aren't available, reinstall your existing drivers. Many times, driver reinstallation alone will fix the issue.
Step 4: Uninstall the software that came with your hardware.
Windows will commonly detect your camera or hardware on its own. The manufacturer's software may actually be getting in the way.
Step 5: Make sure your memory card isn't corrupt.
Import photos from a different media card. If you can successfully import to Picasa using another card, the original card may be corrupted.
If there's a problem with the card, you'll need to reformat it. First, if possible, import your files from the card using Windows or the manufacturer's software. Reformat the card using your camera's option interface. Once it's reformatted, the card should function normally again.
Visit the help forum
Sorry you're experiencing difficulties importing to Picasa. Please visit our help forum to get additional support for your issue. You can post a question or find answers from Google guides and our most knowledgeable users.
Step 2: Uninstall and reinstall Picasa.
If Windows recognizes your importing hardware, but you still can't import your photos in Picasa, you'll need to uninstall and reinstall Picasa, and then restart your computer. This gives the driver an opportunity to re-integrate with your system. Uninstalling and reinstalling Picasa can remedy many Picasa issues.