Unable to email photos

Although many of these troubleshooting steps may apply to Mac users, they're built out specific to Windows. Mac users, please visit the Picasa for Mac Help Forum for troubleshooting assistance. There you'll find help from Google Guides and our most knowledgable users.

If you're unable to email images using Picasa, use the following troubleshooter to step through various solutions. Since Picasa is a downloadable application, please keep in mind that other software on your computer may interfere with your email settings for Picasa.

Please select the email method you're having trouble with:

Default email program (Outlook, Hotmail or Thunderbird, etc.)
Google Mail (Gmail or Google Account mail)

For email issues involving your default email program, please follow these steps:

Step 1: Test your default email program using 'Right-click' > 'Send to'

  1. Right-click an image file on your desktop.
  2. Select 'Send to.'
  3. Select 'Mail Recipient.'
  4. Send the email.

Was the email successfully sent?

  • Successful email: Move on to step 2.
  • Failed email: If it fails, the issue lies with your default email client or Internet connectivity. Please consult help resources for your particular email client to help in the configuration process.
Did this resolve your issue? Yes    No

Step 2: Download the latest version of Picasa

The latest version of our software contains fixes for many issues that our users have reported. Please upgrade to the latest version at http://picasa.google.com/ to see if that resolves your issue.

Did this resolve your issue? Yes    No

Step 3: Configure your firewall settings

If your firewall blocks or restricts information received to or from your computer, this may prevent you from emailing in Picasa. Please attempt to email from Picasa after each of these steps:

  1. Add Picasa to your firewall exceptions list. Consult the help resources for your particular firewall for specific instructions. For Windows firewalls, please use these steps:
    • Windows XP: http://www.microsoft.com/windowsxp/using/security/internet/sp2_wfexceptions.mspx
    • Windows Vista: http://windowshelp.microsoft.com/Windows/en-US/Help/df3de57e-86d8-4cd7-808d-9907561b21bc1033.mspx
  2. Make sure you don't have two firewalls running. Running multiple firewalls on the same connection can cause issues with Internet connectivity. If you're using a second firewall, disable the Windows firewall.
  3. Disable your firewall temporarily to see if you can email in Picasa.
    • Successful email: If you can upload with the firewall disabled, your firewall is the problem. Consult the help resources for your firewall.
    • Failed email: If you still can't upload with the firewall disabled, please move on to the next step.
    Please be advised that you'll want to re-enable your firewall after trying this step.
Did this resolve your issue? Yes    No

Step 4: Clear your cache and cookies

Clearing your cache and cookies can help resolve emailing issues. Follow these instructions to clear your cache and cookies.

Did this resolve your issue? Yes    No

Step 5: Configure your Internet Options in Control Panel

Windows XP and Vista:
  1. Click the Start menu.
  2. Double click the 'Control Panel.'
  3. Select 'Internet Options.'
  4. Click the Connections tab.
  5. Click the Lan Settings button.
  6. Toggle the box next to 'Automatically detect settings.' If it's checked, uncheck it. If it's unchecked, check it.
  7. Click OK twice to save your changes and attempt to email photos from Picasa.
  8. If toggling the 'Automatically detect settings' box doesn't resolve the issue, return this setting to its original state.
Did this resolve your issue? Yes    No

Step 6: Adjust Picasa network setting

Follow these steps to adjust a related network setting in Picasa:

  1. In Picasa, click Tools > Options.
  2. Click the Network tab.
  3. Toggle the box next to 'Automatically detect network settings.' If it's checked, uncheck it. If it's unchecked, check it.
  4. Click OK to save your changes and attempt to email photos from Picasa.
  5. If toggling the 'Automatically detect network settings' box in Picasa doesn't resolve the issue, return this setting to its original state.
Did this resolve your issue? Yes    No

Great! Glad your problem is resolved.

Visit the help forum

Please visit the Picasa Help Forum to get additional support for your issue. You can post a question or find answers from Google guides and our most knowledgeable users.

For problems sending photos in Picasa using Google Mail, please follow these steps:

Step 1: Test to see if you can send an email at https://mail.google.com/

  • Successful email: If you can successfully send email outside of Picasa using Gmail or your Google Account mail, select "No" below.
  • Failed email: If you are unable to send email outside of Picasa, Gmail may be experienceing techincal issues. Please visit the Gmail Help Center for more information.
Did this resolve your issue? Yes    No

Step 2: Download the latest version of Picasa

The latest version of our software contains fixes for many issues that our users have reported. Please upgrade to the latest version at http://picasa.google.com/ to see if that resolves your issue.

Did this resolve your issue? Yes    No

Step 3: Configure your firewall settings

If your firewall blocks or restricts information received to or from your computer, this may prevent you from emailing in Picasa. Please attempt to email from Picasa after each of these steps:

  1. Add Picasa to your firewall exceptions list. Consult the help resources for your particular firewall for specific instructions. For Windows firewalls, please use these steps:
    • Windows XP: http://www.microsoft.com/windowsxp/using/security/internet/sp2_wfexceptions.mspx
    • Windows Vista: http://windowshelp.microsoft.com/Windows/en-US/Help/df3de57e-86d8-4cd7-808d-9907561b21bc1033.mspx
  2. Make sure you don't have two firewalls running. Running multiple firewalls on the same connection can cause issues with Internet connectivity. If you're using a second firewall, disable the Windows firewall.
  3. Disable your firewall temporarily to see if you can email in Picasa.
    • Successful email: If you can email with the firewall disabled, your firewall is the problem. Consult the help resources for your firewall.
    • Failed email: If you still can't email with the firewall disabled, please move on to the next step.
    Please be advised that you'll want to re-enable your firewall after trying this step.
Did this resolve your issue? Yes    No

Step 4: Make sure that your browser accepts cookies

In order to send photos using Gmail, you need to make sure that your browser is set to allow cookies. If Gmail can't set a cookie, you won't be able to sign in through Picasa. Please follow these steps to make sure that cookies are enabled in your browser.

Did this resolve your issue? Yes    No

Step 5: Clear your cache and cookies

Clearing your cache and cookies can help resolve emailing issues. Follow these instructions to clear your cache and cookies.

Did this resolve your issue? Yes    No

Step 6: Configure your Internet Options in Control Panel

Windows XP and Vista:
  1. Click the Start menu.
  2. Double click the 'Control Panel.'
  3. Select 'Internet Options.'
  4. Click the Connections tab.
  5. Click the Lan Settings button.
  6. Toggle the box next to 'Automatically detect settings.' If it's checked, uncheck it. If it's unchecked, check it.
  7. Click OK twice to save your changes and attempt to email photos from Picasa.
  8. If toggling the 'Automatically detect settings' box doesn't resolve the issue, return this setting to its original state.
Did this resolve your issue? Yes    No

Step 7: Adjust Picasa network setting

Follow these steps to adjust a related network setting in Picasa:

  1. In Picasa, click Tools > Options.
  2. Click the Network tab.
  3. Toggle the box next to 'Automatically detect network settings.' If it's checked, uncheck it. If it's unchecked, check it.
  4. Click OK to save your changes and attempt to email photos from Picasa.
  5. If toggling the 'Automatically detect network settings' box in Picasa doesn't resolve the issue, return this setting to its original state.
Did this resolve your issue? Yes    No

Great! Glad your problem is resolved.

Visit the help forum

Please visit the Picasa Help Forum to get additional support for your issue. You can post a question or find answers from Google guides and our most knowledgeable users.