Troubleshoot emailing photos

Troubleshoot emailing photos using Gmail

Step 1: Test to see if you can send an email at https://mail.google.com/

  • Successful email: If you can successfully send email outside of Picasa using Gmail or your Google Account mail, select "No" below.
  • Failed email: If you are unable to send email outside of Picasa, Gmail may be experienceing techincal issues. Please visit the Gmail Help Center for more information.

Step 2: Download the latest version of Picasa

The latest version of our software contains fixes for many issues that our users have reported. Please upgrade to the latest version at http://picasa.google.com/ to see if that resolves your issue.

Step 3: Configure your firewall settings

If your firewall blocks or restricts information received to or from your computer, this may prevent you from emailing in Picasa. Please attempt to email from Picasa after each of these steps:

  1. Add Picasa to your firewall exceptions list. Consult the help resources for your particular firewall for specific instructions. For Windows firewalls, please use these steps:
    • Windows XP: http://www.microsoft.com/windowsxp/using/security/internet/sp2_wfexceptions.mspx
    • Windows Vista: http://windowshelp.microsoft.com/Windows/en-US/Help/df3de57e-86d8-4cd7-808d-9907561b21bc1033.mspx
  2. Make sure you don't have two firewalls running. Running multiple firewalls on the same connection can cause issues with Internet connectivity. If you're using a second firewall, disable the Windows firewall.
  3. Disable your firewall temporarily to see if you can email in Picasa.
    • Successful email: If you can email with the firewall disabled, your firewall is the problem. Consult the help resources for your firewall.
    • Failed email: If you still can't email with the firewall disabled, please move on to the next step.
    Please be advised that you'll want to re-enable your firewall after trying this step.

Step 4: Make sure that your browser accepts cookies

In order to send photos using Gmail, you need to make sure that your browser is set to allow cookies. If Gmail can't set a cookie, you won't be able to sign in through Picasa. Please follow these steps to make sure that cookies are enabled in your browser.

Step 5: Clear your cache and cookies

Clearing your cache and cookies can help resolve emailing issues. Follow these instructions to clear your cache and cookies.

Step 6: Configure your Internet Options in Control Panel

Windows XP and Vista:
  1. Click the Start menu.
  2. Double click the 'Control Panel.'
  3. Select 'Internet Options.'
  4. Click the Connections tab.
  5. Click the Lan Settings button.
  6. Toggle the box next to 'Automatically detect settings.' If it's checked, uncheck it. If it's unchecked, check it.
  7. Click OK twice to save your changes and attempt to email photos from Picasa.
  8. If toggling the 'Automatically detect settings' box doesn't resolve the issue, return this setting to its original state.

Step 7: Adjust Picasa network setting

Follow these steps to adjust a related network setting in Picasa:

  1. In Picasa, click Tools > Options.
  2. Click the Network tab.
  3. Toggle the box next to 'Automatically detect network settings.' If it's checked, uncheck it. If it's unchecked, check it.
  4. Click OK to save your changes and attempt to email photos from Picasa.
  5. If toggling the 'Automatically detect network settings' box in Picasa doesn't resolve the issue, return this setting to its original state.
Troubleshoot emailing photos using an email application other than Gmail

Try these steps if you're unable to send photos via email using an email application like Yahoo!, AOL, Outlook, or Hotmail.

Step 1: Test your default email program using 'Right-click' > 'Send to'

  1. Right-click an image file on your desktop.
  2. Select 'Send to.'
  3. Select 'Mail Recipient.'
  4. Send the email.

Was the email successfully sent?

  • Successful email: Move on to step 2.
  • Failed email: If it fails, the issue lies with your default email client or Internet connectivity. Please consult help resources for your particular email client to help in the configuration process.

Step 2: Download the latest version of Picasa

The latest version of our software contains fixes for many issues that our users have reported. Please upgrade to the latest version at http://picasa.google.com/ to see if that resolves your issue.

Step 3: Configure your firewall settings

If your firewall blocks or restricts information received to or from your computer, this may prevent you from emailing in Picasa. Please attempt to email from Picasa after each of these steps:

  1. Add Picasa to your firewall exceptions list. Consult the help resources for your particular firewall for specific instructions. For Windows firewalls, please use these steps:
    • Windows XP: http://www.microsoft.com/windowsxp/using/security/internet/sp2_wfexceptions.mspx
    • Windows Vista: http://windowshelp.microsoft.com/Windows/en-US/Help/df3de57e-86d8-4cd7-808d-9907561b21bc1033.mspx
  2. Make sure you don't have two firewalls running. Running multiple firewalls on the same connection can cause issues with Internet connectivity. If you're using a second firewall, disable the Windows firewall.
  3. Disable your firewall temporarily to see if you can email in Picasa.
    • Successful email: If you can upload with the firewall disabled, your firewall is the problem. Consult the help resources for your firewall.
    • Failed email: If you still can't upload with the firewall disabled, please move on to the next step.
    Please be advised that you'll want to re-enable your firewall after trying this step.

Step 4: Clear your cache and cookies

Clearing your cache and cookies can help resolve emailing issues. Follow these instructions to clear your cache and cookies.

Step 5: Configure your Internet Options in Control Panel

Windows XP and Vista:
  1. Click the Start menu.
  2. Double click the 'Control Panel.'
  3. Select 'Internet Options.'
  4. Click the Connections tab.
  5. Click the Lan Settings button.
  6. Toggle the box next to 'Automatically detect settings.' If it's checked, uncheck it. If it's unchecked, check it.
  7. Click OK twice to save your changes and attempt to email photos from Picasa.
  8. If toggling the 'Automatically detect settings' box doesn't resolve the issue, return this setting to its original state.

Step 6: Adjust Picasa network setting

Follow these steps to adjust a related network setting in Picasa:

  1. In Picasa, click Tools > Options.
  2. Click the Network tab.
  3. Toggle the box next to 'Automatically detect network settings.' If it's checked, uncheck it. If it's unchecked, check it.
  4. Click OK to save your changes and attempt to email photos from Picasa.
  5. If toggling the 'Automatically detect network settings' box in Picasa doesn't resolve the issue, return this setting to its original state.

Still need help? Visit the help forum

Visit the Picasa Help Forum for more support. You can post questions and search past answers from Google guides and other knowledgeable people.

Notes:

  • Although many of these troubleshooting steps may apply to Mac users, they're written specifically for Windows.
  • Since Picasa is a downloadable application, please keep in mind that other software on your computer may interfere with your email settings for Picasa.

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