Troubleshoot Picasa & Picasa Web Albums

Here are some issues that you might encounter and how to fix them.

500 internal server error

To resolve this error, wait for a few minutes, then click Reload .

If this error continues, report the issue with details of what you were doing when it happened and whether or not you were signed in to your Google account.

Photos are corrupted

If your photos in Picasa are corrupted:

  1. Uninstall Picasa.
  2. Download and reinstall Picasa.
  3. Select the folders for Picasa to scan to rebuild your database.

Create a backup for your photos and albums before you rebuild.

Missing photos for Windows

If photos or folders are missing in Picasa:

  1. Make sure that you display the file type.
  2. Have the folder scanned:
    1. Click Tools > Folder manager.
    2. Select "Scan always".
  3. Show hidden files or folders:
    1. Right-click the folder on your computer and select Properties.
    2. Deselect "Hidden".
  4. Enable small pictures (250 x 250 or less):
    1. Click View.
    2. Select Small pictures.
  5. Check your network drive connection.
  6. Check other collections.
  7. Avoid folders that have these words in their name:
    • windows
    • winnt
    • temp
    • Program files
    • Originals

    If a photo is in one of these folders, move it to another folder.

  8. Restore deleted images from your Bin folder.
  9. Rebuild your database.
Can't download Picasa

After you've tried each of these fixes, try downloading again.

Can't install Picasa

These are a few errors that you might receive when installing Picasa:

'Kernell.dll' error

This error appears if Picasa doesn't work with your version of Windows. Make sure that your computer meets the system requirements.

'Not a valid Win32 application' error

Delete the installer file and redownload. You can also download the file using a different browser.

Nothing happens when I double-click the Picasa installer file

  1. Delete the installer file.
  2. Restart your computer.
  3. Download and run the file.
Initial Picasa scan freezes or crashes

A problem file may cause Picasa to freeze or crash while scanning. To fix this issue, isolate and remove the problem file.

Step 1: Locate the problem file.

When Picasa freezes or crashes, the notifier at the lower right will pause on the file/folder in question. If you can identify the problem file:

  1. Relaunch Picasa.
  2. Click Tools > Folder manager and remove the folder from Picasa. Do this before Picasa scans the problem file.

If this doesn't work, move to Step 2.

Step 2: Remove files in PicasaBadFile.txt.

When Picasa crashes after scanning a problem photo or video, it may create a record of the problem file.

  1. On your desktop, double-click My computer.
  2. Double-click Local disk (C:) drive > Program files > Google > Picasa3.
  3. Right-click "PicasaBadFile.txt".
  4. Select Open with and choose Notepad.
  5. If there are any bad files, go back to Step 1 to remove the files.

If you can't find "PicasaBadFile.txt", move to Step 3.

Step 3: Identify the file type that's causing the problem

  1. Open Picasa and remove all file types except JPEG.
  2. Add one file type back, for example, GIF. Allow Picasa to scan for GIF files.
  3. Repeat the process until you find the problem file type.

Move to the next step to narrow down the problem file.

Step 4: Isolate the folder that contains the problem file.

  1. Run Picasa and choose "Only scan My documents, My pictures and the Desktop", and click Continue.
  2. Click Tools > Folder manager.
  3. Launch Picasa without photos by clicking Remove from Picasa for all folders.
  4. Click Tools > Folder manager and re-add a folder.
  5. Allow Picasa to completely scan a folder before adding the next.

Once you've identified the problem file, go back to Step 1 or delete the file from your computer before relaunching.

For other issues, visit the Picasa Help Forum.

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