Clear search
Close search
Google apps
Main menu

We have an important update on Picasa and Picasa Web Albums. Learn more

Troubleshoot Picasa & Picasa Web Albums

Here are issues you may encounter and how to fix them.

500 internal server error

To resolve this error, wait a few minutes, then click Reload .

If this error continues, report the issue with details of what you were doing, when it happened, and if you were signed in to your Google Account.

Photos are corrupted

If your photos in Picasa are corrupted:

  1. Uninstall Picasa.
  2. Download and reinstall Picasa.
  3. Select the folders for Picasa to scan to rebuild your database.

Create a backup for your photos and albums before you rebuild.

Missing photos for Windows

If photos or folders are missing in Picasa:

  1. Make sure you display the file type.
  2. Have the folder scanned:
    1. Click Tools > Folder Manager.
    2. Select "Scan Always."
  3. Show hidden files or folders:
    1. Right-click the folder in your computer and select Properties.
    2. Deselect "Hidden."
  4. Enable small pictures (250x250 or less)
    1. Click View.
    2. Select Small Pictures.
  5. Check your network drive connection.
  6. Check other collections.
  7. Avoid folders that have these words in its name:
    • windows
    • winnt
    • temp
    • Program Files
    • Originals

    If a photo is in one of these folders, move it to another folder.

  8. Restore deleted images from your trash folder.
  9. Rebuild your database.
Can't download Picasa

After you try each of these fixes, try downloading again.

Can't install Picasa

Here are a few errors you may receive when installing Picasa:

'Kernell.dll' error

This error appears if Picasa doesn't work with your version of Windows. Make sure your computer meets the system requirements.

'Not a valid Win32 application' error

Delete the installer file and re-download. You can also download the file using a different browser.

Nothing happens when I double-click the Picasa installer file

  1. Delete the installer file.
  2. Restart your computer.
  3. Download and run the file.
Initial Picasa scan freezes or crashes

A problem file may cause Picasa to freeze or crash while scanning. To fix this issue, isolate and remove the problem file.

Step 1: Locate the problem file.

When Picasa freezes or crashes, the notifier on the lower right will pause on the file/folder in question. If you can identify the problem file:

  1. Re-launch Picasa.
  2. Click Tools > Folder Manager and remove the folder from Picasa. Do this before Picasa scans the problem file.

If this doesn't work, move to Step 2.

Step 2: Remove files in PicasaBadFile.txt.

When Picasa crashes after scanning a problem photo or video, it may create a record of the problem file.

  1. On your desktop, double-click My Computer.
  2. Double-click Local Disk (C:) drive > Program Files > Google > Picasa3.
  3. Right-click "PicasaBadFile.txt."
  4. Select Open With and choose Notepad.
  5. If there are any bad files, go back to Step 1 to remove the file.

If you can't find "PicasaBadFile.txt", move to Step 3.

Step 3: Identify the file type that is causing the problem

  1. Open Picasa and remove all file types except JPEG.
  2. Add one file type back, for example, GIF. Allow Picasa to scan for GIF files.
  3. Repeat the process until you find the problem file type.

Move to the next step to narrow down the problem file.

Step 4: Isolate the folder that contains the problem file.

  1. Run Picasa and choose "Only scan My Documents, My Pictures, and the Desktop" and click Continue.
  2. Click Tools > Folder Manager.
  3. Launch Picasa without photos by clicking Remove from Picasa for all folders.
  4. Click Tools > Folder Manager and re-add a folder.
  5. Allow Picasa to completely scan a folder before adding the next.

Once you've identified the problem file, go back to Step 1 or delete the file from your computer before relaunching.

For other issues, visit the Picasa help forum.

Was this article helpful?