Picasa video troubleshooting
If you're having trouble playing your video in Picasa, use the troubleshooter below to resolve your issue.Step 1: Make sure your file type is supported by Picasa and that you have the correct software to play it back.
Visit your camera manufacturer's website to see what type of video file your camera uses. Use this table to view a complete list of video file types supported in Picasa, and to make sure you have the software necessary to for playback.
Make sure your video file type is enabled in Picasa.
An outdated version of Quicktime or Windows Media Player may result in video playback issues in Picasa. Download the most recent version:
- Windows Media Player: http://www.microsoft.com/windows/windowsmedia/player/
- Quicktime: http://www.apple.com/quicktime/download
Outdated hardware can cause playback difficulties. Visit the website of your video card manufacturer to check for updated drivers for your card.
If your video file is corrupt, it won't play properly in any application. If other like video files play properly in Windows Media Player or Quicktime, your original video file may be corrupt.
You may be missing a required video codec. A 'codec' is basically a program that compresses your video and allows for playback. You'll need different codecs depending on the type of video file you want to play. Visit http://www.filehippo.com/download_klite_codec_pack/ to download and install the proper file.
Uninstalling and reinstalling Picasa can remedy many common video playback difficulties. Learn more about how to uninstall Picasa.
Please visit our help forum to get additional support for your issue. You can post a question or find answers from Google guides and our most knowledgeable users.