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3/13/18
Videos stuck in processing state 2 Recommended Answers 167 Replies 2779 Upvotes
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Last edited 3/13/18
I've uploaded videos days ago, but they're still not displaying full screen.  If I try to download the video, I get this message: "Video is still processing and can be downloaded later".

I've uploaded videos of the same format before and haven't run into this.  I'm uploading the videos through Chrome on my desktop. 

How much time is needed for the videos to process?
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photo_other, Web
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All Replies (167)
3/13/18
Recommended Answer
Hi Joel,

I've seen cases where it took Google Photos weeks to process uploaded movies and make them available at full resolution. There are unfortunately no user-accessible options or settings to speed up or trigger the processing, so I'm afraid the only advice I have is to give it some more time.
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6/14/18
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My videos from Aug 2017 were stuck in processing for 10 months now, those are my only copies, any idea on how to get them processed or at least get them back? I can't even download them. Thanks
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7/19/18
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I have the same problem. Videos “processing”for months now and still nothing.
Last edited 7/19/18
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8/16/18
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I’m having the same issue!! I downloaded ALL of my videos off my phone on to google photos & now O can’t even watch them on my laptop or downloads them back to my phone. My only copies too. :(
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4 days
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same issue.
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