/photos/community?hl=en
This content is likely not relevant anymore. Try searching or browse recent questions.
-
11/30/18
My Google Photos is stuck on "preparing Backup." 2 Recommended Answers 19 Replies 208 Upvotes
1 Recommended Answer
$0 Recommended Answers
My Google Photos is stuck on "preparing Backup."  I've waited an hour and at one point it moved to backing up 163 items, but then left it overnight with no movement. I've uninstalled and reinstalled from app store with no change.  If I go to a photo and try to open it or edit it, I continue to get the circle of death without it changing.  Can't find anything in the forums to explain this.  I'm using the unlimited version.  I have GB space on my IPhone.  Need to access this for Holiday photos and getting desperate.
Details
All Replies (19)
2/13/19
What helped me was reconnecting to the wi-fi. If that doesn't work, I suggest turning wi-fi off and using cellular data to upload photos. Gl!
marked this as an answer
2/28/19
thanksss
it worked!!
marked this as an answer
3/2/19
Did you get this fixed, im getting the same issues, but mostly it solves out of itself after a couple of days or after a new app update. But it keeps getting back now and then without notice. Just random and no solutions found accept waiting and hope for the best...
marked this as an answer
2/25/20
Wesley's answer worked great for me!   Turned on "Mobile data backup" after disabling WiFi, then waited a moment as it started to backup; then turned WiFi on, and disabled the Mobile data backup and it kept on going.  Just been on holiday, so I really wante to get a LOT of photos backed up.  Thanks!
marked this as an answer
This question is locked and replying has been disabled.
Discard post? You will lose what you have written so far.
Write a reply
10 characters required
Failed to attach file, click here to try again.
Discard post?
You will lose what you have written so far.
Personal information found

We found the following personal information in your message:

This information will be visible to anyone who visits or subscribes to notifications for this post. Are you sure you want to continue?

A problem occurred. Please try again.
Create Reply
Edit Reply
Delete post?
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
Report abuse
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
Report post
What type of post are you reporting?
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
This reply is no longer available.
/photos/threads
//accounts.google.com/ServiceLogin
You'll receive email notifications for new posts at
Unable to delete question.
Unable to update vote.
Unable to update subscription.
You have been unsubscribed
Deleted
Unable to delete reply.
Removed from Answers
Marked as Recommended Answer
Removed recommendation
Undo
Unable to update reply.
Unable to update vote.
Thank you. Your response was recorded.
Unable to undo vote.
Thank you. This reply will now display in the answers section.
Link copied
Locked
Unlocked
Unable to lock
Unable to unlock
Pinned
Unpinned
Unable to pin
Unable to unpin
Marked
Unmarked
Unable to mark
Reported as off topic
/photos/profile/0?hl=en