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"Backup and sync" no longer uploading at original quality on Pixel 1 0 Recommended Answers 7 Replies 18 Upvotes
I have a first generation Google pixel. The upload setting in google photos is frozen at original quality and size as it is google pixel. But when I download the photos from google photos on desktop they are 1/4th the size of the original photo on the phone. This has been happening for months and I only discovered it today. I updated google photos to the latest version but the problem persists.
I then turned off the "backup and sync" option which automatically syncs photos taken on the Pixel and tried backing up from an individual photo using the backup option in the side menu. This time the photo is stored at original quality and am able to download it from google photos at the original size.
When I turn on "backup and sync" again, the size of uploaded photos is again much lesser then the original size. So the upload seems to be cutting the size only when auto backup and sync is on.
Does anyone have any ideas. Appreciate the help!
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