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google photo app crashing on both my ipad and iphone. both are updated. I have reinstalled app too 2 Recommended Answers 101 Replies 101 Upvotes
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My google photo app is crashing when opening on both my 6th gen ipad and iphone 6S. Then are both updated to latest ios. I have deleted and reinstalled the Google Photos App as well on both. Not having trouble with any other apps.
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Hello Lynne,
 
can you confirm the iOS version you are running and whether you have iCloud switched on.
 
If iCloud is switched on, could you try disabling it on the device which is not used to take photos,
 
Regards,
Peter
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Thank you, Both the iphone 6S and ipad 6gen are running ios 12.2,  Google photos version 4.14. I use both the iphone and ipad to take photos, so I can’t disable icloud on either one. I have only  35.3gb used of 200 gb of icloud storage and  have used 95.1 gb of 200 gb of Google Photo storage. I can go on safari on both iphone and ipad and access google photos, just not on the apps. The apps crash. I am thinking it must be conflicting with another app on my devices, because I realized my husband’s phone and ipad as well as my daughter’s iphone are signed into my google photo account and their apps are not crashing. This just started this week however, and I have not added any new apps at all. I am a Google Local Guide and use my  iphone to operate my 360 camera with the Samsung 360 app and then to upload to the Streetview app. I do this through Google Photos. I also do this when I get home through my ipad. Google Photo 360 to Streetview app. But this is not new. Thanks again for any ideas. I have done soft resets on both devices as well. As previously mentioned I have deleted and reinstalled Google Photos. I have also tried deleting and reinstalling Streetview and the Samsung 360 apps.
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Sorry Lynne, I don’t think there is anything I can do to help. Google don’t provide user support for Photos.  I assume you have access to 1:1 support from Google One, but the possibility is that they will refer you back here. We are volunteers and can only share our experience. I will ask the team if they have any ideas.
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Thanks so much, I’m totally confused. I don’t know how to contact Google One.
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I have an iphone 5 and the app keeps crashing. I uninstalled and then reinstalled and it's still doing the same thing.  Because of this it won't stay open long enough to help backup photos that I took on my phone yesterday.  Any help would be appreciated.
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